FOH Manager/Bartender
Resume:
RACHAEL E. BROWNFORD
***************@*****.***
Manager-Bartender-Server-Expo
I am a reliable professional Assistant FOH Manager/Bartender with 25 years of hospitality experience who demonstrates a proven ability to enhance guest satisfaction and restaurant reputation through unique cocktail creation and superb organizational skills focused on increasing customer loyalty and revenue. I have worked every station in a restaurant excluding line cook. I understand that a deficit in any position puts guest satisfaction at risk.
KEY SKILLS
●Superb guest relations
●Leadership by example
●Responsible alcohol sale and service
●Financial accuracy
●Precise inventory record keeping
●Promotional creations and events
●Large event bartending
●Extensive Tequila knowledge
WORK EXPERIENCE
Assistant FOH Manager - Mossfire Grill Jacksonville, Florida 2020-present
●Greet guests personably and regulars personally
●Coordinate FOH staff expected shift workflow
●Inventory and stock required materials
●Manage ToGo orders from phone or tablet through completion
●Manage in house guest flow to ensure timely service and meal delivery
●Assist FOH staff with all facets of service
●Resolve any guest issues or complaints
●Make server alcoholic beverages if bar staff busy
●Manage server cuts for optimal restaurant function
●Ensure closing duties completed correctly
●Accurate cash handling and credit card input
●Run closing reports
●Fulfill duties of missing staff such as dish, expo, bar or server
Bartender - Mossfire Grill Jacksonville, Florida 2007-present
●Create new cocktails using seasonal and emerging ingredients
●Exceptional ability to diffuse tense situations including inebriated guests
●Quarterly training in personal and business legal liability of alcohol sale and service
●Foster excellent customer satisfaction by anticipating guest's needs leading to loyal regulars
●Memorize personal details and tastes of regulars
●At times, solely responsible for entirety of bar area including bar top, dining room, and patio
●Reliably execute 7 total steps of service throughout shift
●Reduce loss by consistently building cocktails to exact specifications
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RACHAEL E. BROWNFORD
***************@*****.***
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Expediter - Mossfire Grill Jacksonville, Florida 2010-present
●Follow food safety and cleanliness guidelines to Health Department standards
●Streamline communication between BOH and FOH
●Ensure appetizing meal presentation
●Accurate dish delivery with special attention to allergens or modifications
●Properly allocate resources to prioritize in house guests while maintaining highest standards for ToGo orders
●Accurately prepare ingredients for salad station
●Fully replenish all necessary items for next shift
EDUCATION/TRAINING
Bachelor of Arts in Philosophy
Marietta College Marietta, Ohio 2001
ServSafe Certification 2005-present
RCS/FRLA alcohol compliance courses 2015-present
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