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Customer Service Cedar Rapids

Location:
Atlanta, GA
Posted:
April 28, 2024

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Resume:

Darius Watt

Atlanta, Ga *****

319-***-****

ad5cad@r.postjobfree.com

Precise candidate proficient in all warehouse and manufacturing operations, policies and procedures. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.

With over 10 years of experience I am currently looking to utilize my skills and ideas with a reputable company that takes real pride in its business and employees.

WestRock, Pittsview, AL — Quality Specialist

February 2022 to March 2024

I managed the reviewing of Internal and External findings from customer audits and update procedures as required. Work with the Management Team and Operations Teams to establish continuous improvement actions.

Established quality standard specifications to ensure that operations meet production standards. Recommended any necessary adjustments and changes to production processes, - inspected and tested the materials and equipment produced using micrometers.

CHEP Services, Cedar Rapids, IA — Quality Lead

June 2020 to October 2021

Prioritized, organized, solved problems, and completed tasks independently, under minimal supervision.

Accepted or rejected finished products and discussed inspection results with the production team. Performed inspections at random to assess product quality. Approved finished products by confirming specifications, conducting visual and required tests, rejecting and returning to production for correction. Documented inspection results by completing reports and logs, summarizing and entry of data into a quality database. Performing other quality related tasks as assigned by the supervisor. Maintained a safe and healthy work environment by following standards and procedures.

Republic Services, Cedar Rapids, IA —Equipment Operator

February 2018 to May 2020

Maneuver motorized heavy equipment to ensure the accurate removal and placement of materials. Always observed stipulated safety codes. Communicated with coworkers to elucidate project specifications. Advising the warehouse manager of requisite upgrades, repairs, and replacements. Aiding coworkers to ensure that the site is clean and organized at the end of each shift. Made suggestions to refine workflow and boost efficiency. Monitored and maintained the warehouse equipment and machinery. Set up manufacturing equipment. Overseeing training of new Equipment Operators. Performed routine inspections of manufacturing equipment. Evaluated the efficiency of each machine or equipment regularly, identifying and reporting improvements as needed.

Ryder Pepsico, Cedar Rapids, IA — Shipping/Receiving Material Clerk/Supervisor

November 2013 - January 2018

Load and unloaded materials within the plant performing any combination of following duties; read work order and follow oral instructions to ascertain materials or containers to be moved. I would count, weigh, and record the number of units of materials moved or handled on daily production. Convey materials to or from storage or to designated areas, using forklift trucks to move a load to destinations. I would load and unload materials onto or from pallets, racks, and shelves by hand or heavy equipment. Load materials into or onto vehicles and install strapping, bracing, or padding to prevent shifting or damage in transit.

Properly accounting for the location of incoming goods, assuring no damaged items are sent or received, and comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list. Update the product inventory as products are received and added to the inventory. Packaging products for return to vendors and filling out any paperwork necessary. Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company. Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis. I Scheduled large shipments and planned logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments. Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers. I’d handle issues arising in shipping or inventory. Trouble shoots shipping issues and customer complaints that arise and work to solve them.

EDUCATION

Kirkwood Community College, Cedar Rapids, IA

Studied Associate of Applied Science

August 2008 - May 2009

George Washington Senior High School, Cedar Rapids, IA

Studied High School Diploma

August 2004 - May 2008

SKILLS

•Blueprint reading

• Quality control

• CGMP

• Forklift

• Statistics

• Data analysis

• Customer service

• Warehouse Management System (WMS)

• Quality Management Systems (QMS)

• Quality Audits

• SAP

• Employee Training

Certifications

Quality Management

Project Management



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