Customer Service Relations

ASHLEY PATRICK

Tazewell, VA *****

*******@******.*** / 276-***-****

SUMMARY

I take my job very seriously and previous employers will back that. I take pride in what I do and always strive for the best results possible. I am very dependable and honest and will always have the upmost respect for the company and everyone involved.

SKILLS

Stock management

Process and procedure development

Growth planning

POS systems operations

Problem-Solving

Multi-tasking mastery

Problem Resolution

Receiving Oversight

Time Management

Inventory Management

Leadership skills

Policy Enforcement

Customer Service

Workflow Optimization

Staff Supervision

Sales Strategies

Customer Relations

Recovery management

Sales Growth

Workplace Safety

EXPERIENCE

Department Supervisor / Lowes Home Improvment - Pounding Mill, VA 09/2020 - Current Trained and mentored new associates on department policies and procedures. Addressed employee issues and conflicts to provide input, feedback, and coaching. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated tasks appropriate to individual employees to provide development opportunities. Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles. Supervised departmental employees, delegating with tasks and responsibilities. Maintained high merchandising standards by building attractive displays and monitoring inventory levels. Managed inventory and stock levels in coordination with purchasing and receiving department. Connected with customers to provide assistance and collect feedback to optimize operations. Monitored sales performance through analysis of sales reports and comparison shopping. Organized and updated schedules to optimize coverage for expected customer demands. Resolved customer complaints in a timely manner.

Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees. Shift Manager / Wendys Restaurant - Pounding Mill, VA 08/2019 - 09/2020 Managed daily cash intake by counting out registers and tabulating profits. Helped employees accomplish tasks during peak periods. Coached employees on interactions with customers to drive exceptional service. Communicated with other shift managers to facilitate continuum of customer service. AP

Positioned skilled staff in key areas throughout shift to optimize department productivity. Directed and led employees and team members on effective operations, methods and procedures. Reported employee behavioral issues, losses and customer complaints to upper-level management. Upheld company standards and compliance requirements for operations. Taught staff upselling techniques to meet revenue targets. Managed schedules, accepted time off requests and maintained coverage for shifts. EDUCATION AND TRAINING

GED 06/2007

Richlands High School - Richlands

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