Customer Service Social Media

LILIANA LOERA

***** ***** *****, ** ****, TX ****8

ad5c9t@r.postjobfree.com

(512) 713- 7563

Please contact through email

Skills Summary

I have over 7 years of computer skills along with Microsoft and Excel experience.

I am also trained and certified in office work safe and environmental courses such as, fraud safety and customer service.

Strong customer and sales skills.

Can maintain a typing speed of 40-60 words per minute.

Education

Gadsden High School (2014)

3.8 GPA – 1st Place State Culinary Champion

Experience

Teleperformance. – Social Media Moderator

December 2019 – Current

1462 Lionel Dr, El Paso TX, 79936 – Nora Delfín (915) 629 - 1025

- Review, monitor and respond accordingly by applying policies to videos violating client policies.

- Enforce client's guidelines and rules.

- Monitor a safe environment for users.

- Uphold a high standard of accuracy and quality while fulfilling job responsibilities.

- Maintain high stats with schedule adherence, handle time and accuracy.

Alorica - Retention

January 2019 – December 2019

-Knowledge of effective negotiation techniques used to resolve and escalate customer issues.

- Recognize root issue to retain and use it as a sale opportunity.

-Provide recommendations on save offers and business rules to support customers.

-Manage agent compliance of call handling metrics, productive time, schedule adherence, handle time and after call work.

Languages

-Spanish

-- English

Read, write and speak fluent.

Contact this candidate