Customer Service Client Relationship

Grover L. Holcomb, Jr.

***** **** ******* *****

Lynwood, IL. 60411

773-***-**** (Cell)

***************@*****.***

OBJECTIVE:

Devoted Service Professional with 15+years as a Mechanic and Conductor with strong Customer Service skills. A positive, goal-oriented representative focused on enhancing client relationship with every interaction, seeking an opportunity for career growth and increasing customer engagement. CHARACTER ATTRIBUTES:

Reliable, come to work on time

Strong work ethic

Passion for excellence

Team player who gets along well with co-workers

Interacted with passengers daily by collecting fares, auditing count and ensuring safe exit of all passengers while representing railroad with best possible image

Adhered strongly to FRA regulations with train operation while maintaining proper speed and troubleshooting emergencies, resulting in regulation compliance

SKILLS:

Carman Mechanic

Conductor

WORK EXPERIENCE:

3/90 – 4/07 Northeast Illinois Railroad Chicago, IL. Carman Mechanic (1990 – 1993)

Followed FRA rules and safety regulations.

Tore down and rehabbed passenger cars.

Set-up for repairs prior to crews taking the trains out for passenger load or use.

Conductor (1993 – 2011)

Collected fares.

Audited passenger count.

Followed FRA regulations as far as movement of the trains.

Troubleshot trains while enroute for any and all emergencies.

Maintained proper procedure in speed while enroute.

Made sure passengers got off and on trains safely.

Followed FRA rules and safety regulations.

Tore down and rehabbed passenger cars.

Set-up for repairs prior to crews taking the trains out for passenger load or use.

EDUCATION:

2006 Cornerstone Christian Townsend, GA.

GED Certification Received

2006 Prairie State college Chicago Heights, IL.

Home Inspector Pre-License Certification Received REFERENCES: Available upon request

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