Call Center Representative
Resume:
AIDELYN BRAGE
TAMPA, FL *****
**************@*****.***
Professional Summary
Skilled in interpersonal communication and making people feel satisfied and at ease. Previous Call center representative with high-quality averages. I strive to make every customer interaction a success. Work Experience
Company: Papa Pal
Position: Home Health Aide
Dates: 03/2022 - Current
Responsibilities:
-Transporting and accompanying patients to doctors office or to hospital
-Provide patients with mobility assistance
-Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
-Provide companionship and basic emotional or psychological support
Company: Arizona Health Clinic
Position: Call Center Representative
Dates: 069/2013-05/2016
Responsibilities:
-Answering phones from customers professionally and responding to customer inquiries and complaints.
-Researching the required information using available resources.
-Identifying, escalating priority issues and reporting to the high-level management-
-Using appropriate system to make, cancel, and reschedule medical appointments
-Following appropriate scripting
Skills
-Experienced in Microsoft Office
-High attention to detail
-Fast learner
-Bilingual (English/Spanish)
-Able to multitask in a fast-paced environment
Education
Medical Billing and Coding- Sanford Brown College 03/2012
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