Customer Service Project Management
Resume:
Dominic Beckhorn
Tucson, AZ *****
ad5c8k@r.postjobfree.com
Summary
I can stay on task get the job done but i can bright the room up if i need too I am a great team leader
But i also stay to my self and get my job done too I am good at multitaskin
Hardworker
Consistent
Focused
Goal determined
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills
Customer Service
Project Management
Clerical Support
Negotiation
Quality Assurance
Stock Replenishment
Customer Complaint Resolution
Problem Resolution
Product Merchandising
Employee Management
Inbound and Outbound Calling
Safety Regulations
Inventory Control
Software Troubleshooting
Retail Marketing
Team Collaboration
Self-Direction
Complex Problem-Solving
Sales Closing
Experience
February 2023 - May 2023
Taco Bell Restaurant - Tucson, AZ
Customer Service Associate
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Executed on-time and under budget project management to resolve complex issues. Addressed inquiries, resolved customer issues and managed customer relations. Consulted with customers regarding needs and addressed concerns. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Improved customer service wait times to mitigate complaints. August 2020 - December 2020
U of a arizona - Tucson, AZ
Prep Cooker
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Followed established procedures and requirements for safe food handling, storage and service. Operated grills, fryers and broilers to cook items to quality guidelines. Wrapped, dated and labeled food items in storage for safety and freshness. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Used standardized recipes and other instructions to prepare food. Grilled and deep fried various foods from meats to potatoes. Prepared and served meals by reviewing recipes and combining and cooking ingredients. Replenished food items from inventory and rotated ingredients. Retained consistent quality and high accuracy when preparing identical dishes every day. Coordinated orders to expedite food from kitchen according to cook time and delivery time. Took inventory counts before and after shifts to complete food inventory or storage sheets. Regulated oven, broiler and roaster operations for cooking at correct temperatures. Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Education and Training
July 2021
Kenmore West Senior High School, Cholla Buffalo, NY, Az High School Diploma
GPA 4.6
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