Customer Service Representative
Resume:
Brenda G. Tarver
Murrieta, CA 92562
***************@*****.***
Summary: Conscientious, compassionate, resourceful administrative professional with 10 plus years of experience in strong customer service, community colleagues career services, technical counseling, management, vocational rehabilitation counseling, academic and course instructing. Including, holding the position of as a CTE program internship counselor. EOPS Interim Coordinator, Internship Coordinator, as well as Psychology Instructor, Life’s Skills, including guidance courses, soft skills such as resume/cover letter writing and interviewing techniques, enhancement strengths; extensive experience in teamwork, program development, knowledge of all counseling theories and procedures, forms Interpretations, internship development, and implementation. Ability to work with all learning styles.
Skills:
Compassionate Analytical
Strong skills in vocational counseling Resourceful
Creative Detailed-oriented
Problem-solving Familiar with Multiple learning styles
Leadership skills Ethical
Effectively handle sensitive situation Strong oral and written communication
Technical skills:
Excel, Word, Micro-soft Office, PowerPoint, Career software, SARS Database, Outlook, Datatel, Eagle Advisor. AWARE Systems,
Professional Experience:
California State Department of Rehabilitation 02/2023 – 12/2023
Position; Vocational Rehabilitation Counselor QRP
Duties: Performed Intake interviews for ne clients. Determined their eligibility, moved clients to through process of receiving services. Authorized Activities and service needs of clients attending college, private schools.
Most of the population I serviced have had issues or had issues with Alcohol and drug abuse, mental health and physical disabilities, homelessness, or threatening to be homeless.
I would also supply referrals to clients for personality evaluations, jobs, housing, and education.
Office Of Aging Riverside, CA 2019-2028
Receptionist, and back-office assistant.
Answer phones, make appointments.
Assist with the volunteer training.
Assist with special fundraising events.
Riverside Workforce Development-Volunteer 2018
Career counselor specialist
Administrative assistant (main call center)
answer phone, set appointments.
Trained to facilitate Boot Camp Workshops
Develop PowerPoint for customer service, staff training.
Meeting with customers one-on-one to assist them in extensive job readiness research.
Mt. San Jacinto College 2017 – 2018
CTE Counselor/Internship Placement
Guided students in personal value career pathways, and clarifications of career choices
Resume writing workshops and interviewing techniques.
Assisted the Internship Coordinator in developing a stronger and productive program.
Counseled students one-on-one, and in a group setting
Extensive career research techniques
Guided students intensive career techniques to prepare students for the world of work.
Assisted students in identifying their skills and strengths matching with career choices for gainful employment.
Riverside Community College District 2007 - 2015
Instructor/CTE
Guided students in deciding career, and educational majors for improving career selections.
Consultations, and outreach to inform students and parents of career choices and pathways.
Implemented career transition workshops, assisted students to increase their knowledge of majors, and transfer processes.
Facilitated resume writing workshops, interview techniques.
Guided students in personal value clarification, interest and abilities, problem solving techniques, and self-management skills.
Assisted students in identifying their skills, personality, matching with career selections.
San Bernardino Valley College District 2001 – 2008
Professional Development Center
Marketing/Certified Trainer/Education Consultant
Offered counseling and skill building techniques to an underrepresented diverse population consisting of EOPS/CARE participants, felons, displaced workers, the homeless, economically distressed, disabled population, and foster youth.
Created and implemented educational outreach programs that educate the public in basic mathematic, English, and computer skills, resume writing, and interviewing techniques for the goal of obtaining gainful employment.
Orchestrated career fairs, information workshops, and seminars to educate students and public of educational careers pathways.
Liaison for student support on campus and in the community
Education:
Master’s Degree Behavioral Science La Verne University
Bachelor’s Degree Psychology University of La Verne
Associate Degree Liberal Arts Chaffey College
CACT Certified, Foster Youth Kinship Certified
Extensive Case management Certificates I, II, III
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