Customer Service Representative
Resume:
EDNA HUDSON
Jackson, MS **213
**********@*****.***
OBJECTIVE
Highly motivated Remote Customer Service Representative, that is customer-focused with over 5 years of experience in providing exceptional service in handling inquiries and descaling issues in a prompt and professional manner. Seeking to continue utilizing excellent and energetic customer service.
QUALIFICATIONS
Excellent communication skills
Excellent Microsoft knowledge
Proficient in providing customer service
WORK EXPERIENCE
Customer Service Specialist May 2021-February 2022
Teleperformance, West Salem, WI
Performed Administrative duties such as data entry
Processed order entries and billing inquires
Resolved escalated issues in a prompt and professional manner
Customer Service Representative December 2019-April 2020
Continuum Global Solutions, Madison, MS
Authenticate customer information in our database
Effectively listen to clients' needs
Assisted Customers with creating online accounts to places orders
Residential Education Parent January 7, 2019 – May 31, 2019
Mississippi School for the Blind, Jackson, MS
Assisted in homegoing procedures and transportation
Maintained records and prepared reports
Attended basic health needs of the children
Mental Health Technician September 25, 2017 – August 24, 2018
Mississippi State Hospital, Whitfield, MS
Checked and documented behavior
Accompanied patients to appointments
Assisted patients in all areas of care
Caregiver/CNA February 2016 – September 2017
Southern Health Care, Ridgeland, MS
Provided care for clients giving assistance with dressing and personal hygiene.
Chaperoned and monitored for safety daily.
Gave each individual genuine loving tender care.
Direct Care Worker September 2014- July 2015
Mississippi State Hospital Whitfield, MS
Checked and recorded residents weigh and vitals.
Documented activity and behavior.
Accompanied on off campus appointments.
EDUCATION
Healthcare Management April 2020
American Intercontinental University
GPA: 0.0/4.0
Bachelor’s Degree
Business Technology
Hinds Community College
GPA: 0.0/4
Certificate of Completion
Distinction Award – Dean’s Scholar
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