Administrative Support Specialist
Resume:
Amanda Womack
Dedicated person who strive for the best
Houston, TX 77028
ad5c75@r.postjobfree.com
Dedicated and focused Admin Clerical who excels at prioritizing, completing multiple tasks simultaneously and following
through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights
Microsoft Office proficiency Professional and mature Meticulous attention to detail Dedicated team player Proofreading Self-starter
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Support Specialist
Lanter Delivery Systems, Inc. - Houston, TX
November 2022 to January 2024
Ensure customer profiles are accurate and updated. Completes coordination between all applicable parties for all OTD shipments for our customers; ensures timely manner and safety delivery.
• Maintain accurate records of customer, carrier provider and driver interactions, process accounts as needed.
• Provides administrative support for entire team and carrier providers to ensure efficient dock operations.
• Provide support to drivers and delivery locations to ensure on time deliveries.
• Accurately receives, sorts, and provides appropriate paperwork to drivers in a timely manner.
• Print BOL’ and Hazard documents to ensure the safety, policy is met while transporting freight for delivery.
Import/Inbound Customer Services/Sorter
DHL E Commerce Distribution Center - Houston, TX
June 2022 to October 2022
Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates.
• Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, Airway Bill and any other documents required by the customer.
• Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo.
• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf. Customer Service Specialist I
A1 Eastern Logistics LLC - Houston, TX
September 2021 to May 2022
Manage large amounts of incoming and outgoing phone calls.
• Handle customer complaints, provide appropriate solutions.
• Log each order into the customer’s order worksheet.
• Keep records of customer interactions.
• Resolve customer complaints via in person, phone and email.
• Track and Trace All truck drivers for OTD
Customer Service Processing Agent
CIBT Visas, Inc. - Houston, TX
June 2016 to May 2018
Assist Customer/Clients with processing their documents.
• Process payments such as Cash, CC, Debit cards and checks for passports and visas payments.
• Correspond with the consults in approved and non-approved visas.
• Assist with booking passport appointments and payments.
• Assist with shipping and receiving passports processing.
• Assist with receptionist/administrative duties, answering calls, processing work orders, filing, faxing. Air Import Agent
UTI Freight Forwarding - Houston, TX
November 2015 to February 2016
Responsibilities
Answer all inbound calls from customers,vendors,overseas personals,UTI employees, etc. Handle all incoming mail from overseas
Handle all receptionist duties such as, sign in visitors, answer phones in an etiquette manner, transfer calls to the right persons.
Enter in all billing and airway bills.
File all air documents in numerical order.
Accomplishments
Learned Freight Forwarding side of the transportation. Skills Used
I have used outlook,UTI main system, MS Word
Import Customer Services Specialist
CSAV AGENCY - Houston, TX
March 2014 to March 2015
Responsibilities
Taking inbound calls from customers about their incoming shipment. Customs clearance confirmation
Periodically make Outbound calls to customers about information that needed more investigation Periodically take check copies on small shipments. Accomplishments
Able to learn the shipping industry.
Skills Used
AS400,clientele,outlook email.
Data Entry Clerk
Panalpina - Humble, TX
February 2013 to August 2013
Prepares SI Shipments, create file label numbers and input them into the system as Customer Orders. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining
data from both systems when account information is incomplete. Secures information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests
for information.
Education
High School Diploma
Marques Learning Center - Houston, TX
August 2001 to June 2006
Skills
• AS400 (3 years)
• Proofreading
• Administrative Experience
• Freight Experience
• Microsoft Outlook
• Clerical Experience
• Typing
• Personal Assistant Experience
• Microsoft Powerpoint
• Front Desk
• Accounts Receivable
• Phone Etiquette
• English
• Adobe Acrobat
• Communication skills
• Microsoft Excel
• SAP
• Customer service
• 10 key calculator
• Windows
• Data entry
• Microsoft Word
• E-Commerce
• Management
• Human Resources
• Freight
• Typing
• Customer service
• Clerical experience
• Front desk
• Windows
• Cash handling
• SAP
• Cash register
• Proofreading
• Leadership
• E-commerce
• Supervising experience
• Accounts receivable
• Phone etiquette
• Logistics
• Dispatching
• AS400
• Cargo wise
• Personal assistant experience
• Analysis skills
• Office Management
• 3PL
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