Customer Service Business Operations

EB

ERIC BERTSCH

ad5c6i@r.postjobfree.com 562-***-**** Downey, CA 90242

Knowledgeable Dispatcher with 10 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Dedicated dispatcher with experience leading dispatching activities using team management and complex problem- solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Skilled Dispatcher with 10 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in [Industry] practices and compliance requirements. Dependable Dispatcher offering 10 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Poised Dispatcher offering 10 years of experience. Well-versed in shipping policies, delivery requirements and driver practices. Works efficiently and maintains professional demeanor in stressful situations. USF Reddaway Downey, CA

City Dispatcher

06/2006 - 07/2023

Maintained regular communication with management, drivers and customers regarding delivery times.

Communicated traffic-related delays, mechanical issues and other problems in transportation affecting delivery times to shipping and recipient facilities.

Scheduled loads according to priority and available equipment. Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Utilized various software systems to facilitate movement, planning and scheduling.

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.

Monitored changes in delivery schedule and communicated changes to customers.

Worked closely with transportation supervisor to dispatch and assign loads.

Managed daily delivery and work schedules to maximize coverage. Identified locations and needs of callers to accurately send assistance. Reported delays, accidents or other traffic and transportation situations. Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.

Tracked changes in computer system to keep records current and accurate. Summary

Experience

Investigated and resolved customer and vendor issues to retain business. Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues. Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

Matched bills of lading and reconciled quantities to verify items shipped. USF Reddaway Downey, CA

Appointment Setter

06/2000 - 07/2023

Scheduled and confirmed appointments.

Made phone calls and sent emails to establish leads. Called no shows and cancellations to reschedule.

Maintained daily calendars, set appointments with clients and planned daily office events.

Provided exceptional customer service through effective telephone communication and follow-ups.

Provided information regarding services and policies. Created and maintained accurate and complete records of all customer interactions in job-related software.

Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.

Answered telephones and directed calls to appropriate staff members. Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.

Scheduled appointments and maintained and updated appointment calendars.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Greeted customers, answered general questions and directed to appropriate locations.

Supplied callers with office address and directions, employee email addresses and phone extensions.

Investigated and analyzed client complaints to identify and resolve issues. Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Transmitted information or documents to customers through email, mailings or facsimile machine.

Coordinated pick-up and delivery of express mail services. Maintained business office inventory and equipment by checking stock for needed supplies.

Used company badging system to create badges for new employees and visitors.

El Rancho High School Pico Rivera, CA

High School Diploma

06/1983

also did Linehaul Dispatch, forklift certified, hazardous material certified, some Inbound & Outbound supervision Education and Training

Additional Information

Contact this candidate