Customer Service Registered Nurse

LT

LESA TANNER

ad5c67@r.postjobfree.com 405-***-**** Oklahoma City, OK 73117

I am currently looking to change career fields. I have ample experience and I believe I can utilize my skills and experiences to better serve your company. I believe hard work and creativity will only thrive in the proper work setting. Amazon Oklahoma City, OK

Packing Outflow

10/2020 - Current

Organized products for efficient delivery by loading and unloading trucks in an orderly fashion.

Assembled boxes, packing materials and cartons according to size, weight and type of product.

Maintained accurate records of all outgoing shipments including dates shipped, tracking numbers.

Packed items in designated boxes and cartons to fulfill customer orders. Restocked packaging items and tracked boxes, tape and fill materials from inventory.

Examined and inspected containers, materials, and products to meet packing specifications.

Collaborated with warehouse staff to identify discrepancies between orders received and actual deliveries made.

Drove overall performance by completing work orders on time. Walmart Plano, TX

Customer Service Manager

05/2003 - 05/2018

Interviewed prospective employees and provided input to HR on hiring decisions.

Relayed customer feedback to cross-functional teams to improve products and services.

Assigned work and monitored performance of project personnel. Resolved customer inquiries and complaints requiring management-level escalation.

Evaluated employee job performance and motivated staff to improve productivity.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Evaluated individual and team business performance and identified opportunities for improvement.

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Maintained knowledge of company products and services to promptly Summary

Skills

Experience

resolve complaints and concerns.

Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams. Trinity Medical Center Carrollton, TX

Registered Nurse, Operating Room

Observed body language, movement and demeanor to anticipate surgeon's needs and maintain procedure sterility during operation. Managed multiple cases simultaneously while maintaining quality patient outcomes.

Conducted specified laboratory tests to help detect conditions and determine diagnosis.

Discussed surgical patients with healthcare team to address and resolve concerns.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Consulted medical sources to gain knowledge of emerging and updated procedures and select equipment for procedures or treatments. Assisted with nursing duties in short-staffed areas. Interpreted and evaluated diagnostic tests to identify and assess patient's condition.

Administered medications and monitored vital signs pre-operatively and post operatively.

Actively participated in staff meetings discussing new protocols or changes coming down from upper management.

Transferred patients from operating room to recovery room on stretchers and in wheelchairs.

Practiced effective time management skills when managing multiple cases simultaneously during busy shifts in the OR suite. Texas Tech University And Health Sciences Center Lubbock, TX Associate of Science in Registered Nurse And Photo Journalism 05/1997

Methodist Hospital School of Nursing Lubbock, TX Diploma in Registered Nursing

05/1997

South Plains College Levelland, TX

Registered Nurse

12/1995

Education and Training

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