Customer Service Relations, driver

Jamall Rock

Phone: 786-***-****

Email:ad5c5q@r.postjobfree.com

OBJECTIVE

Energetic customer service with 10+ years of experience in resolving complex customer inquiries. Passionate about building strong customer relationships and increasing customer engagement. SKILLS

● Critical Thinking

● Business Management

● Creates/provides Teamwork

● Identify and resolve customer relations

● Proficient with Microsoft office

● Leadership

● Time management

● Bilingual in Creole/ English

EDUCATION

North Miami Beach Senior High 2011-2015

Major in the Academy of Business and Finance

Weighted GPA of 3.125 and GPA of 3.00

Network for teaching Entrepreneurship (N.F.T.E.) PROFESSIONAL EXPERIENCE

Dasher/ Driver -Door Dash/ Uber

California June 2023 -Present

● Self Employed contract food delivery/driver to destinations.

● Maintained a 100% delivery and transportation completion rate and a 98% early/on-time rate

● Provided excellent customer service; maintained a 4.9/5 star rating Supervisor

HMSHost - Fort Lauderdale, FL August 2019 to May 2023

● Answers phone calls, schedule appointments, sign for incoming packages, and assists clients and employees.

● Knowledge of all applicable federal, state, and local sanitary, safety protocols to comply with HACCP standards

● Managed calendars for senior staff, schedule meetings, update agendas.

● Drafts and edits letters, reports.

Cart Associate

SmarteCarte - Miami, FL October 2016 - August 2019

● Transport carts from high return areas to high rental areas to ensure that carts are always available to customers.

● Practice safe work habits thus ensuring safety to self, co-workers, airport property, passengers and visitors.

● Maintain good communication and cooperation with other employees and facility management.

● Perform jobs in an honest, reliable, and a professional manner.

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