Administrative Assistant, receptionist, Customer Service

RESUME

D I A N E A. J A C K S O N

Email: ad5c5f@r.postjobfree.com

Skills: Typing: 85-90 WPM, Microsoft Office Suite, Outlook calendar/e-mail program and some SAP experience. I have strong written/oral skills and can compose correspondence.

BUSINESS EXPERIENCE:

SITEL/SYKES/FOUNDEVER CORPORATION, ALPINE ACCESS INC., 400 N. ASHLEY DR., SUITE 2800, TAMPA, FL., (10/21/2022 TO 04/22/2024)

Customer Service Representative, Express-Scripts Pharmacy (at home)

Duties: Received approximately 60 calls per day from customers refilling prescriptions, signing up new members, answer any questions regarding their medications, arrange shipping dates, accept credit card payments.

BRUNEL EMPLOYMENT AGENCY/MARINE WELL CONTAINMENT COMPANY, 9807 KATY FREEWAY, SUITE 1200, HOUSTON, TX 77024 (05/07/2019 to 05/22/2020)

Contract Receptionist/Administrative Assistant

Duties: Greeted visitors, issued security badges, entered invoices into SAP, answered 50 calls per day, responsible for inbound/outbound mail and packages, travel reservations, liaison between management and security guards, ordered food for events, and secured venues for off-site meetings, assisted Legal and HR Departments.

RANDSTAD AGENCY/SABIC AMERICAS, 2500 CITYWEST BLVD, SUITE 100

HOUSTON, TX (08/17/2017 to 04/12/2019)

Contract Receptionist

Duties: Answered approximately 120 inbound calls per day, answered questions about plastic products directed calls to appropriate department, greeted 800-1000 visitors per month per visitors report, checked ID’s, issued visitor badges, created visitor reports, delivery reports, updated phone list, onboarded new hires, and composed memos for Facilities Manager, received/distributed mail for the 500 employees, distributed approximately 400-500 packages per month, managed conference rooms, assisted Admin Assistants.

MACY’S DEPARTMENT STORE, FIRST COLONY MALL, SUGARLAND, TX (05/10/2017 to 8/12/2017)

Associate/Cashier – Women’s Ready-to-Wear

Duties: Check out customers, make customers aware of all sales and discounts, assist customers applying for Macy’s Credit Cards, place special orders, assist customers with any questions or items they have trouble finding., clear fitting rooms of clothing, fill online orders and ready for shipping, process merchandise returns. Make customer store experience a happy one.

MACY’S DEPARTMENT STORE, WEST OAKS MALL, HOUSTON, TX (11/09/2016 to 03/26/2017

Floor Lead/Manage

Druties: Meet and greet customers, walk store and assist customers with questions and any problems they have. Supervise team with recovery of merchandise. Make sure team clears fitting rooms and restocks merchandise. Make sure store looks neat and clean for customers, add cash to registers, assist in store closing in evenings. Assisted liquidators in closing store.

POSITIONS AT BP AMERICA OIL COMPANY.

HIRE POWER AGENCY/BP AMERICA, INC, HOUSTON, TEXAS (05/10/2016 TO 05/19/2016).

-2-week assignment - Contract Admin Asst for Peter Stangl, Director, Upstream Engineering

RANDSTAD AGENCY/BP AMERICA, INC., HOUSTON, TEXAS (01/06/2014 to 07/24/2015)

- Contract Admin. for Matt Kirkham and George Zener, Managers for Global Subsea Hardware.

KELLY SERVICES/BP AMERICA, INC, HOUSTON, TEXAS (06/17/2013 to 09/20/2013)

- Contract Admin. for Mark O’Neal, Manager for Reliability and Maintenance Group

RANDSTAD AGENCY/BP AMERICA, INC., HOUSTON, TEXAS (01/02/2013 to 03/22/2013)

- Contract Admin. for Scott Lane, Manager, Subsurface Technologies

CLOVER GLOBAL SOLUTIONS/BP AMERICA, INC., HOUSTON, TEXAS (3/12/2012 to 7/3/2012)

- Contract Admin. Assistant for North America Gas, Wells Discipline and Capabilities Team

RANDSTAD AGENCY/BP AMERICA, INC., HOUSTON, TEXAS (11/7/2011 to 03/1/2012)

Contract Admin. Assistant for Strategy and Technology Management team.

Duties: Scheduled meetings, booked conference rooms, onboarded new employees, ordered supplies for the floor, ordered equipment for new employees, ordered food for meetings and other events, scheduled events in in Houston or New Orleans, made travel arrangements, scheduled moves, helped employees with various company software programs, floor coordinator for BP wellness programs, trained new admin assistants.

BP AMERICA, INC., HOUSTON, TEXAS (11/14/05 to 5/5/2011 - Retired)

Permanent employee - Admin. Assistant to Mark Truxillo, Team Manager for Fundamental Imaging R&D, EPT; and Scott Michell, Team Manager for Subsalt & Complex Imaging R&D. Both teams were formerly Advanced Seismic Imaging Development. Later also was admin. for Seismic Deployment group as well.

Duties – Scheduled Outlook calendar, reviewed/approved invoices, approved work orders, planned and arranged events on and off campus, negotiated contracts for events, assisted in preparing documents for various projects, ordered supplies, expense reports, travel arrangements, new hire/contracts composed correspondence, assisted green card applicants with preparation and submission of documents to Legal Dept., acted as liaison to Legal Dept regarding green card process, and handled any requests from both teams of 45 people. Made sure that BP HSSE requirements were adhered to and in place for both teams, ordered phone and computer equipment as needed. I also supported the VP of Imaging when necessary.

Administrative Assistant to Leon Thomsen, Geophysicist/BP Sr. Advisor and 2006 SEG President.

BMC SOFTWARE, INC., HOUSTON, TEXAS (7/31/00 to 3/15/05)

Exec. Admin. Asst. to Len Travis, Vice President/Chief Accounting Officer/Controller (5/03/04 to 3/15/05)

Duties: Kept CAO organized by scheduling meetings/appointments (both business and personal), screened calls, made travel arrangements, submitted expense reports and tracked credit card expenses. Through the CAP system, entered employees’ ratings and raises submitted by the managers, ordered supplies for dept. and distributed mail. I made decisions that did not require the CAO’s personal attention. Also worked for Vice Pres. of Revenue Recognition (former Controller) and his staff.

Executive Secretary to John Cox, Chief Financial Officer, Steve Solcher, Treasurer, and Neil Yekell, Director of Investor Relations (11/01/01 to 6/30/02) - Temporary replacement for Sr. Exec. Secretary on maternity leave.

Duties: Screened calls for CFO, Treasurer, and Director of Investor Relations, opened/distributed mail, maintained appointment calendars (both business and personal), coordinated investor meetings and tours on site, planned and coordinated travel for presentations to investors, filed expense reports and recorded all documents signed by CFO.

TEXACO OIL COMPANY- UPSTREAM TECHNOLOGY/EXPLORATION, HOUSTON, TEXAS (4/98 to 7/28/00)

Contract Administrative Assistant, Upstream Technology Division, Integrated Basin Analysis Team

Duties: Provided administrative and technical support for research scientists and geologists (20 people), typed technical reports, made travel reservations, planned seminars, and handled special projects for various managers. Also filled in for other administrative assistants during vacation time, provided reception/switchboard relief and assisted wherever needed.

WESTERN ATLAS INTERNATIONAL, INC./WESTERN GEOPHYSICAL COMPANY (9/89 to 3/31/98)

-Sr. Legal Secretary and Notary Public to Jose Solis, VP and Attorney for Western Geophysical, Corporate Law Department

Performed secretarial duties, administrative detail and follow-up functions to assist the Vice President-Law, Western Geophysical Division Law Dept. Position involved highly confidential information. Primary duties - typed contracts and litigation correspondence, transcribed tapes, answered phones, opened and sorted mail, made decisions on own and assisted the attorney in the smooth running of office. Interacted with WGC President/Vice Presidents and government agencies, issued Power of Attorneys and other legal documents which enabled company to do business in foreign countries, kept appointment calendar and scheduled trips. Handled duties that did not require the attorney’s personal attention. I was one of 4 founding members, hand-picked by President for his Diversity Panel..

TEXACO OIL COMPANY- EXPLORATION & PRODUCTION, HOUSTON, TEXAS (4/83 to 8/31/89)

-Admin. Secretary to Nick White, Exploration & Production Technology Division, Formation Evaluation Section (9/85-8/89)

Provided administrative and clerical support to Manager, 3 supervisors, and 20 other professionals of the Log Analysis Group, Pressure Transient Analysis Group, and the Petrophysical Research (CT Scan) Group. I made sure Manager's orders were carried out, reports done on time, etc. Typed memos and letters, answered 15 phone lines, arranged meetings, made travel reservations, filed. In general, maintained a smooth flow of paper work in the section. I also kept track of billing for our section, attendance records, distributed mail, and substituted for Dept. Manager's secretary in her absence, switchboard relief when operator off.

-Managerial Secretary to Ronald Robinson, Reservoir Engineering (4/83 to 8/85)

Provided clerical support to Manager of Reservoir Engineering and the 40 professionals that worked for him. Supervised 1 stenographer and trained new secretaries. Typed and proofread reports and articles written by professionals for publication, interfaced with the drafting and printing departments, typed letters and memos, kept track of billing, answered phones, filed, travel reservations, and arranged meetings.

Graduated: Girls High School, Boston, Massachusetts

PERSONAL- Married

Have written 2 books recently that were published and available on Amazon. One is a children’s book and the other is a spiritual book.

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