General Manager Holiday Inn
Resume:
Audrey Grayer
Macon, Georgia 31217
ad5c5e@r.postjobfree.com
Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. Work Experience
General Manager/Director of Sales
Holiday Inn Express and Suites - Macon, GA
April 2023 to Present
I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. ... Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest Experience.
As Sales Director my responsibilities are:
Manage the hotel's sales team and create sales goals to meet revenue targets.
Develop and implement sales strategies to grow the hotel's customer base and increase revenue.
Build and maintain relationships with potential clients, including corporate clients, event planners, and travel agencies.
Collaborate with other departments, such as marketing and operations, to ensure a cohesive approach to sales and service.
Analyze market trends, identify new markets and opportunities, and create plans to capitalize on them.
Create and maintain sales reports to track performance and progress toward goals.
Attending industry conferences and events to network and gather information about the latest trends and strategies.
Manage the hotel's pricing strategy and negotiate contracts with clients to ensure maximum profitability.
Provide exceptional customer service to clients and address their needs and concerns in a timely and professional manner.
General Manager/Director of Sales
Holiday Inn Express and Suites - Macon, GA
June 2021 to April 2023
I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. ... Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent guest experience.
As Sales Director my responsibilities are:
Manage the hotel's sales team and create sales goals to meet revenue targets.
Develop and implement sales strategies to grow the hotel's customer base and increase revenue.
Build and maintain relationships with potential clients, including corporate clients, event planners, and travel agencies.
Collaborate with other departments, such as marketing and operations, to ensure a cohesive approach to sales and service.
Analyze market trends, identify new markets and opportunities, and create plans to capitalize on them.
Create and maintain sales reports to track performance and progress toward goals.
Attend industry conferences and events to network and gather information about the latest trends and strategies.
Manage the hotel's pricing strategy and negotiate contracts with clients to ensure maximum profitability.
Provide exceptional customer service to clients and address their needs and concerns in a timely and professional manner.
Assistant General Manager
Holiday Inn Macon North - Macon, GA
January 2017-June 2021
I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. ... Responsible for managing the Hotels management team and overall hotel targets to deliver an excellent Guest Experience.
Front Desk Manager
Holiday Inn - Macon, GA
June 2010 to January 2017
Responsibilities
Manage front desk. Train new employees.
Assist with special events held within the hotel, and perform other related duties as requested. - Manages the reservation function to maximize room occupant and average daily rate through knowledge of yield management and various hotel and systems marketing program.
-Receives guest complaints and ensures corrective action is taken to achieve complete guest satisfaction.
-Serves as Manager on Duty, as required, and works with other management personnel to establish and implement hotel service standards to achieve maxim profitability and efficiency. Front Desk Manager
Holiday Inn - Macon, GA
June 2010 to January 2017
Responsibilities
Manage front desk. Train new employees. Assist with special events held within the hotel, and perform other related duties as requested. -Manages the reservation function to maximize room occupant and average daily rate through knowledge of yield management and various hotel and systems marketing program.
-Receives guest complaints and ensures corrective action is taken to achieve complete guest satisfaction.
-Serves as Manager on Duty, as required, and works with other management personnel to establish and implement hotel service standards to achieve maxim profitability and efficiency. Guest Service Manager
Packer
First Quality - Macon, GA
April 2008 to June 2010
Responsibilities
Packing Diapers
Front Office Manager
Holiday Inn - Macon, GA
July 2003 to May 2008
Assist with special events held within the hotel, and perform other related duties as requested. - Manages the reservation function to maximize room occupant and average daily rate through knowledge of yield management and various hotel and systems marketing program.
-Receives guest complaints and ensures corrective action is taken to achieve complete guest satisfaction.
-Serves as Manager on Duty, as required, and works with other management personnel to establish and implement hotel service standards to achieve maxim profitability and efficiency. Guest Service Manager
Hampton Inn - Macon, GA
June 2002 to June 2003
Manages the operations of Guest Services and oversees the performance reviews, training and development of staff ensuring the achievement of hotel service quality standards.
-Assist with special events held within the hotel.
-Maintains procedures for hotel accounting, credit control and handling of financial transactions. - Serve as manager on duty, as required and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency. Store Manager
Fast Cash - Macon, GA
November 1996 to May 1999
Type Documents Proposals for CEO of Company.
-Account Receivable
-Prepared Tax Returns
-Cash all types of Checks
-Make personal Loans
_Collection/Bad Debt
-Train new Employee
-Take Utility Payments
-Make Daily Deposit
Breast trimmer
Cagles - Macon, GA
August 1989 to May 1991
Responsibilities
Trim fat off chicken
Education
Bachelor’s degree in business management-Concentrate on Hospitality and Tourism Strayer University-Georgia
January 2020 to April 2023
Associate in Secondary Education
University of Phoenix-Online Campus - Phoenix, AZ
2011 to 2013
Skills
• Front Desk
• Front Office
• Inventory
• MS Office
• Training
• Operations
• Scheduling
• Team Building
• Inventory Management
• Word
• Payroll
• Team Management
• Accounts Receivable
• Management
• Guest Services
• Tax Experience
• Office Management
• Administrative Experience
• Event Planning
• Accounts Payable • QuickBooks
• Microsoft Outlook
• Bookkeeping
• Conflict Management
• Budgeting
• Accounting
• Management (10+ years)
• Medical terminology (1 year)
• CNA (1 year)
• Occupational health (1 year)
• Home health (1 year)
Certifications and Licenses
General Manager Certificate
Director of Sales Certificate
Contact this candidate