Customer Service Office Manager
Resume:
CUSTOMER SERVICE SPECIALIST/DENTAL LAB TECHNICIAN
V I C T O R I A R A M I R E Z
VR
"Versatile and detail-oriented dental professional with 18+ years experience as a dental lab technician and office manager. Proven expertise in seamlessly managing lab operations and optimizing administrative processes. Adept at fostering collaborative teamwork, enhancing workflow efficiency, and ensuring top-tier patient care. Eager to contribute my skills to elevate your dental office, combining technical excellence with strong organizational skills.."
Profile
409-***-**** 3018 Ave A,
Nederland, TX 77627
ad5c4v@r.postjobfree.com
Strong communication skills & customer service
skills
Team work and collaboration
Organizational skills/attention to detail
Problem solving
Time management
Understanding of medical and dental terminology
Scheduling/appointment confirmation
Accurate & confidential patient record keeping.
E D U C A T I O N
NederlandHigh Shcool
HIGH SCHOOL DIPLOMA
Lamar University-Beaumont
GENERAL ACADEMICS
2001
Lamar Institute of Technology
Lamar State College-Orange 2002
2002
Lamar State College Port Arthur
Port Arthur, TX
2002
CERTIFIED NURSING ASSISTANT
MEDICAL/DENTAL OFFICE
Professional Career Development
Institute
2003
BUSINESS INFORMATION MANAGMENT
Windham institute 2003
CUSTOMER SERVICE SPECIALIST
ETA International 2003
2001
S K I L L S
Regulation documentation & standards
Data entry
Interpersonal skills
Billing/invoicing
Collecting & receiving payments
Insurance verification & co-pays
Microsoft Word, Excel, PowerPoint, Access,
Outlook, Onenote
Quickbooks, LabNet
JDL TRILOGY
Office Manager/Dental Lab Technician
Daily Case Logs: Maintain and update daily case logs, tracking the progress of each dental case through the production process.
Payroll: Oversee payroll processing, ensuring accurate and timely payment to dental lab staff. Bookkeeping: Manage bookkeeping tasks, including tracking expenses, recording financial transactions, and reconciling accounts.
Scheduling: Develop and manage schedules for dental lab technicians, ensuring efficient use of resources and meeting production demands.
Record Keeping: Maintain accurate and organized records of client orders, lab processes, and administrative tasks.
Accounts Receivable: Monitor and manage accounts receivable, tracking payments from clients and addressing any billing inquiries.
Working with Others: Collaborate with dental lab technicians, administrative staff, and other team members to ensure smooth operations and effective communication. Communication Skills: Effectively communicate with clients to understand their needs, provide updates on order status, and address any concerns. Foster open communication among team members, promoting a positive and collaborative work environment. Read and Interpret Prescriptions: Review prescriptions from dentists, understanding the specific requirements for each case.
Model and Mold Creation: Create models of patients' teeth and gums from impression. Construct molds for various dental appliances.
Material Selection: Choose appropriate materials for the fabrication of dental prosthesis based on prescription and patient needs.
Casting and Shaping: Cast metal frameworks or shapes for dental appliances. Shape and customize prosthesis according to individual patient specifications. Waxing and Articulation: Apply wax to models for further shaping and detailing. Ensure proper articulation of prosthetics for optimal functionality. Repair and Adjustments: Make necessary adjustments to prosthetics based on feedback from dentists or patients. Perform repairs on damaged dental appliances. Quality Control: Conduct quality control checks to ensure the accuracy and precision of dental prosthetics. Verify that the final product meets prescribed standards. Collaboration with Dental Professionals: Communicate with dentists and dental professionals to clarify prescription details or address specific requirements. Maintain Clean and Safe Work Environment: Adhere to infection control protocols and maintain a clean and safe laboratory environment.
Record Keeping: Keep accurate records of each case, including materials used and specific instructions.
Communication Skills: Effectively communicate with team members and other dental professionals to ensure cohesive workflow.
2001-2018
E X P E R I E N C E
JDL TRILOGY 2000-2001
Delivery Coordinator/Assistant Office Manager
Payroll: Maintain and calculating time cards, calculating employee earnings. Receptionist: Customer service, interpersonal relationships, phone etiquette, greeting and welcoming patients, handling inquires, managing appointments, sorting mail, maintaining a clean and neat work space. Public Relations: Building and maintaining positive relationships with the public, clients, and stakeholders. Managing communication strategies to enhance the organization's image and reputation.
OSHA Regulations: Ensuring compliance with Occupational Safety and Health Administration (OSHA) regulations. Implementing safety protocols and procedures to create a secure and healthy work environment. Record Keeping: Maintaining accurate and organized records of various organizational aspects. This includes documentation related to employees, financial transactions, and other business processes. Sales and Marketing: Developing and implementing strategies to promote and sell products or services. This involves market research, advertising, customer engagement, and achieving sales targets.
Accounts Receivable: Managing and overseeing the collection of payments owed to the organization. This includes monitoring outstanding invoices, following up with clients, and ensuring timely receipt of funds. JESSE’S DENTAL LAB 1998-2000
Assistant Office Manager
Receptionist: Welcoming visitors, answering
phones, managing appointments.
Administrative Support: Communication
management, data entry,record keeping, file
organization, computer skills.
Delivery specialist: Product delivery
logistics, delivery records, dispatch
communication.
Cleaning and maintenance: Disinfection,
equipment maintenance, waste
management, restocking suppies,
E X P E R I E N C E (CONTINUED)
R E F E R E N C E S
Leslie Ramirez, CDT\Owner
JDL Trilogy, Inc
2202 Magnolia Ave
Port Neches, TX 77651
Jobie Coody
1107 Ave C
Nederland,TX 77627
F.L.O.W.E.R.
Faith, Love, & Offerings for Women in Early Recovery Victoria Ramirez
O R G A N I Z A T I O N S
Rose Sargent, Office Manager
Jesse’s Dental Lab
856 Stillwell Blvd
Port Arthur,TX 77640
TMTC
Texas Motorized Trails Coalition
Contact this candidate