Field Service Project Management

Kenneth G. Beckstead

Personal Cell 602-***-****

Email: ***.*********@*****.***

DYNAMIC MANAGEMENT & TRAINING TALENTS

Multiple years in Technical/Management/Training Technical service industry background

Training material research and development Project management experience

Instructional design/development skills Ability to meet project deadlines

Excellent communication and people skills Ability to quickly learn new technologies

Excellent presentation & platform skills Capacity to implement new technologies

Effective adult training skills Simplify complex concepts for adult learning

Successful team building skills Able to identify/evaluate/ implement training needs

COMPUTERS

Windows 7-10, WinXP, Windows 95/98/2000, NT/2000 Professional XP, Vista, MS Office97/ 2000, 2003, 2007, 2010

Circuit Maker WordPerfect Print Shop Canvas Outlook PowerPoint Excel MiniTab14

Equipment Skills

Digital Multi Meter, Laser Power Meter, Oscilloscope, Amp Probe, Precision Measurement tools, plus an extensive range of hand tools, including Torque Wrench, Depth Micrometer, Thickness Micrometer, etc., and Aircraft Specialist Tools

PROFESSIONAL EXPERIENCE

Applied Biosystems/Life Technologies

Field Service Engineer 13years.

Trained on the following: 5700, 7700, 7000, 73/7500/Fast/DX, 7900HT, ViiA7, QS 6,7, DX & 12K with Accufill, Open Array System, 310, 31xx, 3730xl, 3500, 3500 DX Genetic Analysis instruments, Solid, 5500, NGS, PGM,OT2, ION Chef, BSD EVOS, Copan, Thermal Cyclers and IQOQ fundamentals and procedures.

Received chemistry training on DNA equipment ie: Sequence Detection, Genetic Analysis, NextGen Sequencing & HumanID.

Perform all levels of field service, including Planned Maintenance, Installs, Upgrades and Emergency Calls and Validations, using specialize test equipment and procedures.

Follow and adhere to ISO, GMP and FDA regulations and requirements.

Address all levels of customer needs, chemistry, instrumentation, software and computer.

Responsible for the state of Arizona and Las Vegas, NV. as a single source support engineer.

Foster City Trainer 6 years

Developed and delivered curriculum for field service training classes on Sequence Detection instruments. 5700, 7700, 7900HT, 7900HT Advanced & 7300/7500. Training included electronics, hardware, software, chemistry, and customer service.

Coordinated with the Product Specialist on training needs in support of new product launch and field personnel. Developed materials and procedures meeting those needs. Traveled to Europe, Japan, Singapore and Iceland to deliver training on specific instruments, Bio Qualification, IOQO and IPV Protocols.

Developed Train the Trainer class and provided the classes to instrument trainers, Applied Biosystems personnel and Japanese Engineers selected to do training.

Selected and certified as a Kepner Tregoe Analytic Troubleshooting Skills Program Trainer. Delivered KT classes to Applied Biosystems engineers, management and personnel.

Delivered to the Training Department a universal curriculum development format, including templates and procedures to use them. Provided training on use of templates and curriculum development as needed.

Provided mentorship for new trainers as directed by management.

Developed BioQualification, (IQOQ) Training material along with method of training.

Reviewed, tested and selected e-learning software. Developed e-learning modules for BioQualification, and Fundamentals Class.

TECHNICAL CREDENTIALS:

Kepner-Tregoe Certified Program Leader – Analytic Troubleshooting Skills

National Training Institute, Inc. LAN Premises Wiring

Smith & Floyd, Inc. Central Office Installation

Private Management Seminars: How to become a Great Communicator

Dealing with the Technical Employee

Working with Difficult Employees

Managing Problems in the Work Place

Communicating With Diplomacy and Professionalism

Project Management

Instructional Design

Savin Corporation: “Train the Trainer” Qualified as Manufacture Certified Trainer

Manufactures Technical Schools: 14 Individual Schools: Top Graduate

USAF: Honor Graduate

Aircraft Maintenance: Mechanical, Electrical and Hydraulics

Kenneth G. Beckstead

Personal Cell 602-***-****

Nortel Networks

Curriculum Developer-Technical Writer

Worked with network engineers and trainers in developing network-training materials from beginning to end.

Reviewed training material, made corrections, built power point presentations base on training material.

Attended network-training classes as material reviewer. Provided feedback and constructive input on lesson material, made changes as required

Worked with other developers in collaboration on training projects.

Pace Group/Sylvan Learning

Evening Instructor/Curriculum Developer

Provide classroom instruction to Pacific Bell employees on Basic & Digital Electronics, Analog and Digital Communications &

Fundamental Telephone communication concepts and principles. Deliver classroom instruction on Data Communications.

Deliver Fiber Optics Splicing and Connectivity course.

Assisting with curriculum development of Intermediate Electronic Technology course.

National Training Institute

Director of Operations

Successfully managed and coordinated all aspects of operation for an Adult Vocational Campus with a staff of 19 resulting in revenues of 1.3 million dollars and student retention of 90+%.

Conducted recruitment and admissions tasks for Electronics and Computer Curriculums.

Directed, managed and maintained professional relationship with vendors including JTPA-NOVA, Vocational Rehabilitation Counselors, Private Industry Councils, military personnel and private pay clients.

Conducted individual and group presentations to vendors, private companies and government agencies.

Responsible for all campus personnel HR requirements in addition to interviewing, hiring, and training staff & instructors.

Organized, implemented & oversaw the educational and instructional needs of students in preparation for employment, encompassing technical skills and people skills. Taught Job Seeking Skills Workshop/Professional Behavior Workshop.

Interfaced with Counselors, Insurance providers and Lawyers regarding student progress and development.

Assistant Director of Instructors

Provided instruction in all areas of our Electronics Curriculum and Telecommunication Technology Curriculum.

Trained and supervised instructors in areas of classroom procedures, technical information, company procedures

Created and delivered a variety of training programs that successfully trained employees, clients and instructors using computer generated materials.

Conducted “Train the Trainer” training sessions for instructors.

Supported Directors with instructional, technical and HR issues, along with onsite classroom requirements.

Completed development of Electronics Curriculum, i.e. AC/DC Fundamentals, Digital & Advanced Electronics, Video & VCR Fundamentals and Electro-Mechanical equipment repair

Researched & developed materials for Telecommunications Curriculum, i.e. LAN Premises Wiring and Central Office Wiring & Installation Curriculum.

Instructor

Provided classroom instruction on Electronic Equipment Repair, including Troubleshooting Skills and use of Test Equipment.

Organized and oversaw the educational needs and instruction of students and assisted with preparation for employment.

Presented complex technical concepts in a simplified format based on adult learning methods, producing individuals that transitioned from unskilled labor positions into skilled technical employment

Researched, developed and assembled materials for Electronics Curriculum.

Performed recruitment and enrollment tasks for campus in Novato, CA.

Copier Concepts

Field Engineer

Better Office Systems

Service Technician - Field Manager

San Sierra Bus. Sys.

Technician - Field Manager - Service Manager - Certified Trainer

Managed daily operations of 25+employee service department including interviewing, hiring and HR requirements, producing a 20% increase in revenue

Successfully instituted equipment refurbish program combined with new technician training

Supervised field technician in daily performance of customer service

Provided training for new employees

Performed as Corporate Trainer and Corporate Training Manager, training new hires, monitoring & coordinating training for technicians in 15 separate branches

Qualified and conducted training as a Manufacturer Certified Instructor

Performed field level service on office equipment.

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