It Support System Administrator

MOHAMMED Moiz

System Administrator / IT Support Engineer

E-mail : ad5c3h@r.postjobfree.com

Mobile : +974-********

Visa Status : Work visa with NOC

Qatar Driving License : Yes

Profession : IT OFFICER

Degree : Engineer (B.Tech in IT)

Professional Objective:

Skilled System Administrator with 10+ years of experience as System Adminstrator, Service Desk Engineer,IT Support Engineer and softwares solutions, seeks a challenging and rewarding IT Position with a technology company that will allow me to continue practicing and expanding my IT skill set and knowledge base.

Work Experience:

• Working as IT Officer & Onsite Engineer in Rafco (Alrafidain) Doha,Qatar (Nov’2020 – Till Date)

• Worked as IT Specialist & Onsite Engineer in AldarProperties Doha,Qatar (July’2018-Oct 2020)

• Worked as Onsite IT-Support Engineer in Hamad Medical Corp, Doha,Qatar ( Jan 2017 - Jun 2018)

• Worked as IT Specialist/System Admin in Tekskills India Pvt Ltd, Hyd, IND (June 2012 to Dec 2016)

Technologies :

MCITP– (Microsoft Certified Solutions Expert) (M50616377030)

CCNA (Cisco Certified Network Associate) (CSCO13232309)

Google Technical Support ( 7SEUHF2KYQ98 )

IBM Technical Support ( Y8ZBJ8N8S2WD)

Sophas \Cyberoam Firewalls

Kaspersky Server Security Center

HD Wan Services

Office 365 Platform

Laptop Chip Level

Technical Qualification and Certified:

•BASIC LIFE SUPPORT & AUTOMATED EXTERNAL DEFIBRILLATOR

•WORLD OF WELCOME

CERTIFICATE OF FIRE & SAFETY

Profile Summary :

I am an ambitious IT professional with almost 8+ years of experience working in IT industry. I can summarize myself in three words: passionate for technology, hardworking and honest. I use every single opportunity to enhance my experience and knowledge. Besides working

alone, being a team oriented is very important to me and I enjoy working in dynamic professional environment.

Management in IT-Operation, Infrastructure Management, Project implementation-planning and Management, Vendor Management, Incident Management on multiple projects.

• Skilled systems administrator with 8+ years of experience in managing Windows Servers, Active

Directory, Office 365, IT Support and software solutions.

• Well versed in configuring, maintaining and deploying windows server (2008,2012,2016)

• Experienced in configuring Windows server Active Directory Domains, configuring DNS,

DHCP, Group Policies,Trust relationship, permissions.

• Profound knowledge of Active Directory administration, GP, Domain Controllers,OU.

• Install and configure computer hardware operating systems and applications

• Troubleshoot issues with desktops and notebooks including connectivity, blue screens, viruses

and resolve for both on and off-site users.

• Monitor and maintain computer systems and networks

• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help

set up systems or resolve issues

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Specialist in MS Office Outlok.

Company Name : Rafco (Al Rafidain)

Designation : IT Officer

Nov 2020 – till date

Key Activities:

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until i solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Company Name : Aldar Properties

Designation : IT Specialst

July 2018 – till date

Key Activities:

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until i solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Company Name : Hamad Medical Corporation (Through T,Logistics)

Designation : WPS Engineer & Service Desk Engineer

Jan 2017 – June 2018

Key Activities:

● Providing technical assistance in installing the network components such as, Wireless

Wired Switches, Wireless Cameras, Wired and Wireless Expanders, Print Servers, Access Points,

Bridges and etc.

● Installation, Configuration and Administration of ISA (Internet Security and Acceleration) Server

● Continuous technical maintenance for the complete computer infrastructure

● Provide technical support for both hardware and software issues our users encounter.

● Monitor the system daily and respond immediately to security or usability concerns.

● Create and verify backups of data.

● Respond to and resolve help desk requests.

● Upgrade systems and processes as required for enhanced functionality and security issue resolution

● Experienced in wireless, LAN, VPN and troubleshoot any Remote Access (VPN) issues.

● Daily interaction and support of all roles and levels

● Administrate infrastructure, including firewalls, databases, malware protection software.

● Review application logs, Install and test computer related equipments.

● Administration of Windows-based workstations and servers;

● Antivirus support.

● Automated software deployment setup through SCCM

● Mail servers maintenance.

Key Activities:

•Installation, Configuration and Administration of Windows server 2008 R2

•Responsible for the installation, upgrade and daily administration of Windows Server

•Responsible for loading new software and systems on existing Peripherals.

•Provide support for internet users who work at home, travel, or work from a remote office using remote management tools.

•Respond to all end user support issues in a timely and professional manner.

•Responsible for performing troubleshooting activities prior to the implementation new systems

•Activate network ports and work with the networking team to troubleshoot port related issues

•Troubleshoot network printer issues. Recover data from hard disk drives and/or perform data Migrations.

•Responsible for troubleshooting and resolution of computer and mobile device hardware & software issues, telephony, printers and networking

•Tested systems to ensure the elimination of bugs or viruses

•Helped to provide basic computer/internet training and advice

•Disaster Recovery and Business Continuity Processes

Company Name Teksskills IT Solutions Private Limited.,

Designation : System Administrator

June 2012 – April 2016

Key Activities:

●Providing technical assistance in installing the network components such as Routers, Access Points, Switches, Wireless Cameras, Wired and Wireless Expanders, Print Servers, Access Points, Bridges and etc.

●Installation, Configuration and Administration of ISA (Internet Security and Acceleration) Server.

●Continuous technical maintenance for the complete computer infrastructure.

●Provide technical support for both hardware and software issues our users encounter.

●Monitor the system daily and respond immediately to security or usability concerns.

EDUCATION:

• Bachelor of Engineering (B.Tech (IT) in 2012 from Andhra University, India.

• Intermediate(12th) From Board Of Intermediate (BIE), Hyd,India.

• SSC (Xth) From Scecondry School Of Education. Hyd,India.

Personal Profile:

Date of Birth : 19-07-1983

Marital Status : Married

Nationality : Indian

Visa Status : Transferable with NOC

Languages : English, Hindi, Urdu and Arabic/Basic

Qatar Driving License : YES

References: Will be provided upon request ( Mohammed Moiz )

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