Care Coordinator Scheduling
Resume:
Misty Shefka Bray
Garland, TX 75041
ad5c3e@r.postjobfree.com
Family Tree Private Care
Alternate Administrator
Client Care Coordinator/ Scheduling Coordinator
March 28, 2022 - Present
Client inquiries to obtain information regarding client and their needs based on client’s medical history.
Communications with Community Liaison/Marketing team in nurturing referral sources and maintain a high level of visibility in the community as needed.
Call on key referral sources to maintain key accounts.
Close on referrals.
Meet with client and their families to assess the client’s needs and draft a care plan. Explain and educate both client and family about our protocol regarding care requirements.
Building a rapport with clients to learn their personal preferences. This helps in finding the caregiver that would match well with the client and their home dynamic.
Coordinating information and care requirements with other care providers; this enables
smooth coordination of care.
Supervisory visits to client/patient homes to ensure quality care.
Scheduling caregivers for clients within the timeframe that client has requested.
Monitoring schedule daily
Monitors delivery of care by frequent supervisory visits in the client home to ensure quality care always.
Follow up on any incidents that may arise. Investigate and document all outcomes from
the investigation.
Maintains quality service by establishing and enforcing caregivers on our organization’s standards of conduct.
Maintains POC in Wellsky by entering new information as it becomes available.
Maintain client information in Wellsky.
Set up payer information in database.
Check care logs to make sure staff does them daily and send them to corporate to file for LTC clients.
Building schedules.
Interview and hire staff as needed and approved by management with emphasis on recruiting the best qualified candidates.
Evaluates each employee annually and establishes goals for the upcoming year.
Get to know all the caregivers and related company expectations.
Maintain teamwork with staff. Build the rapport to keep staff happy and working,
Assist payroll when needed.
Drug test qualified applicants.
Acappella In Home Care – Dallas
Client Care Coordinator/ Scheduling Coordinator
September 3, 2019 – March 2022
Communications with Community Liaison/Marketing team.
Meet with client and their families to assess the client’s needs and draft a care plan. Explain and educate both client and family about our protocol regarding care requirements.
Building a rapport with clients to learn their personal preferences. This helps in finding the caregiver that would match well with the client and their home dynamic.
Coordinating information and care requirements with other care providers.
Scheduling caregivers for clients within the timeframe that client has requested.
Monitoring schedule daily
Monitors delivery of care by frequent supervisory visits in the client home to ensure quality care always.
Follow up on any incidents that may arise. Investigate and document all outcomes from
the investigation.
Respects patients by recognizing their rights; maintaining strict confidentiality.
Maintains quality service by establishing and enforcing caregivers regarding our organizations standards of conduct.
Maintains client care in Clear Care by entering new information as it becomes available.
Make client charts.
Set up payer information in database.
File insurance claims for clients
Building schedules.
Interview and hire staff as needed and approved by management with emphasis on
recruiting best qualified candidates.
Evaluates each employee annually and establishes goals for the upcoming year.
Get to know all the caregivers and related company expectations.
Maintain teamwork with staff.
Assist payroll when needed.
Care Serve Private Duty – Lewisville, TX
Client Care Coordinator/ Scheduling Coordinator
December 1, 2014 – September 30, 2019
Client inquiries to obtain information regarding client and their needs based on client’s medical history.
Communications with Community Liaison/Marketing team in nurturing referral sources and maintain a high level of visibility in the community as needed.
Call on key referral sources to maintain key accounts.
Close on referrals.
Meet with client and their families to assess the client’s needs and draft a care plan. Explain and educate both client and family about our protocol regarding care requirements.
Building a rapport with clients to learn their personal preferences. This helps in finding the caregiver that would match well with the client and their home dynamic.
Coordinating information and care requirements with other care providers; this enables smooth coordination of care.
Supervisory visits to client/patient homes to ensure quality care.
Hospice Staffing
Scheduling caregivers for clients within the timeframe that client has requested.
Monitoring schedule daily
Monitors delivery of care by frequent supervisory visits in the client home to ensure quality care always.
Follow up on any incidents that may arise. Investigate and document all outcomes from the investigation.
Respects patients by recognizing their rights; maintaining strict confidentiality.
Maintains quality service by establishing and enforcing caregivers on our organization’s standards of conduct.
Maintains client care in Clear Care by entering new information as it becomes available.
Make client charts.
Set up payer information in database.
File insurance claims for clients
Building schedules.
Interview and hire staff as needed and approved by management with emphasis on recruiting the best qualified candidates.
Evaluates each employee annually and establishes goals for the upcoming year.
Get to know all the caregivers and related company expectations.
Maintain teamwork with staff.
Assist payroll when needed.
Drug test qualified applicants.
VigorCare Pediatrics
Branch Manager/Scheduling Coordinator
May 2013 – May 2014
Responsible for coordinating the Community Liaison/Marketing personnel to ensure the branch patient census is maintained.
Collaborates with Community Liaison/Marketing team in nurturing referral sources and maintain a high level of visibility in the community as needed.
Adheres to and implements all company policy and procedures.
Initiates appropriate actions on reports and recommendations provided by authorized inspection agencies.
Call on key referral sources to maintain key accounts.
Takes appropriate action to ensure that company complies with applicable laws and regulations.
Ensures that authorizations and other documentation required for reimbursement are procured in a timely manner.
Monitors/Maintains branch census with established goals and communicates changes to marketing team and area director.
Manage branch payroll in accordance with annual projection and established margin ratios.
Develops and maintains a working knowledge of current Medicaid and insurance regulations.
Interviews and hires staff as needed and approved by management with emphasis on recruiting the best qualified candidates.
Evaluates each employee annually and establishes goals for the upcoming year.
Monitors company operational expenses to comply with established percentage to revenue limits.
Maintains and updates all manuals necessary for company operations and establishes processes to evaluate company’s compliance with applicable policies and procedures.
Involved in the implementation of all necessary quality improvement programs to comply with company and Medicaid standards.
Participate in agency budget process as requested by the Area Director.
Team Player, flexible, detail oriented.
Viva Pediatrics
Scheduling Coordinator/Recruiter
March 2012 – March 2013
Maintain Pediatric Private Duty Schedules
Coordinated with the family on a daily/weekly basis to ensure that they had the best quality of care for their child.
Recruit nurses upon completion of their application and mandatory testing.
Background Checks, OIG, Reference checks. When clear I would set the nurse up for their skills check off with the DON. During this time, I would check availability of the nurse along with their skill set to ultimately match the nurse with a potential patient and set up time for the patient’s family to meet the nurse.
Post Nurses Notes for billing purposes
All documentation between me and the nurses, family, doctors inputted into SAM.
Interim Healthcare
May 2007 – March 2012
Maintain Pediatric Private Duty Schedules.
Build trust with the patient’s family with the understanding that I would do everything possible to make sure their child’s shifts were covered with trained and suitable nurses.
Human Resources – Managed all employee files.
Conducted background checks, I-9s, Criminal History.
Assist with referrals, payroll, and billing.
CareQuest Home Health
August 2005 – May 2007
Maintenance of Employee Files
Entered and tracked all back-ground checks, criminal history, I-9s, nursing license, etc.
Maintenance and ordering of DME and all medical and office supplies.
Entering Data for the Oasis, Clinician Notes, Time sheets and logging doctor’s orders.
Symphony Mobilex/Community Portable X-Ray
Dispatcher/Scheduler
September 1998 – May 2005
Details of this position include:
CSR, data entry, phones, creating technicians’ forms and maintaining spreadsheets.
Scheduling and dispatching technicians to the patient’s homes.
Quality Assurance.
Daily correspondence with radiologist.
Medical transcription. informs physician and nurses of radiology reports so patients may receive care promptly.
Outreach Health Services
Administrative Assistant/Scheduler
February 1993 – September 1998
CBA, Primary Home Care, and Family Care
Details entailed Receptionist, Office Clerk, Data Entry, Quality Assurance, and Maintain nurse’s schedules.
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