Customer Service Data Entry

Teresa Bauch

+1-763-***-**** ad5c2z@r.postjobfree.com South Saint Paul, MN 55075

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SUMMARY

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in customer service and support of desktop applications.

SKILLS

Order Management System

Shipping & Receiving

Order Entry

Oracle

Inside Sales

Netsuite

SAP

Logistics

Project management

Organizational Skills

Warehouse Experience

Data Entry

EXPERIENCE

Plant Support Specialist, TCC Materials, October 2023-Current Saint Paul, MN

Monitor Inventories, place purchases for accurate quantities of raw materials. Ensure all raw materials are received and counted.

Generate pick tickets, delivery tickets, pallet labels. And scan completed delivery tickets. Set and maintain efficient dispatch schedule for deliveries. Contact ans scheduled contract haulers.

Responsible for entering orders and provide support and updates to customers. Develop, implement, and verify standard operating procedures for all job related tasks Perform quarterly safety checks.

Netsuite

Operations Clerk/Commercial Dispatcher, Advanced Disposal/Waste Management, March 2019-May 2022

Saint Paul, MN

Receptionist

Process credit card and check payments

Respond to emails from residential and commercial customers Dispatch calls out to drivers

Close commercial routes and update accounts

Enter disposal tickets

Back up the Scale house

Work with Sales Department to route new customers and resolve issues Assistant Accounting Clerk with filing and follow up with drivers to complete necessary forms. Customer Service Representative (Contractor), Humera - Donaldson, July 2018-March 2019 Bloomington, MN

Read and interprets order requests received via email, phone, or automated ordering systems Enter order data for new orders and updates data for existing orders Communicate with internal and external customers through email, phone calls and face to face to ensure accuracy and timely orders: i.e

Product availability, shipment dates, quantities and lead times Communicate with account owners and inside sales to collaborate for a quality customer experience

Ensure order accuracy and customer satisfaction

Programs used Oracle, Outlook

Customer Service Representative (Contractor), HCL Technologies - 3M, November 2017-July 2018 Woodbury, MN

Order processing in client order entry applications/systems Ensure accuracy of order receipt dates, entry dates, quantities, billing units, special instructions etc

Handles customer enquiries through email and phone Adhere to process and business metrics.

Logistics Coordinator, Delta Global Services, October 2016-February 2017 Minneapolis, MN

Responsible for warehousing and distribution of aircraft parts and related materials within logistics operation

Duties include, but are not limited to: data accuracy, compliance processes, packaging preservation, proper binning, issuing, receiving and shipping of material managed in the stores operation

Further responsibilities include, but are not limited to: responsible for safe operation of mechanical and manual material handling equipment; responsible for safe operation of company vehicle

Programs used: Empower, SAP, Web vision

Data Processing Specialist, Aspen Waste System, November 2015-May 2016 Minneapolis, MN

Enter data from driver route sheets into the system This includes trash carts that are not out, special instructions for the driver, work orders, schedule cart exchanges monitor stops

Enter disposal ticket information

Back up Customer Service, incoming calls to stop or start service, vacation holds, going over customers invoices and payments and solve issues

Cover Dispatch as needed, clearing drivers, calling pick- ups out, looking up account information, going through route sheets with them at the end of their shift Run route sheets for the drivers.

Customer Service Representative, Republic Services, June 2013-October 2015 Inver Grove Heights, MN

Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer Issues and concerns are treated in a respectful and professional manner Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues Return all internal and external calls, email and facsimiles in a timely manner Enter service and route data into computer for billing and route scheduling purposes Log information about customer service interactions into system: update in a timely and accurate manner so that associates are able to track services inquires and resolution. Project Manager, Lowes - West, August 2007-October 2012 Saint Paul, MN

Responsible for managing the daily operation of the Installed Sales Program Coordinate and schedule installs

Ensure completion on Production Daily Work List

Train employees on completing installation paperwork, order management and resolve customer satisfaction issues

Ensure Order Management System is kept current and installers are professionally served with jobs ready to pick up and payments processed within 48 hours Perform two job inspections per week to ensure quality installations are being performed Verify contents of completed job folders

Manage the Work Order and RTM log

Greet and acknowledge customers in a friendly and professional manner Responsible for all other duties as assigned.

EDUCATION AND TRAINING

Business School

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