Customer Service Office Manager

Yaa Magee

Residence: Staten Island, NY ***** Cell: 347-***-**** Email: ad5c2t@r.postjobfree.com

Brief Summary of Skills:

Proficiency in Microsoft Office including Word, Excel, Access, and PowerPoint, as well as Taxation Applications

Type 40 wpm; knowledge of payroll, A/P, A/R, and General Ledger

Exceptional customer service experience in diverse markets

Excellent interpersonal, and communication skills

Ability to work with minimal/no supervision, independently and in a team oriented environment

Quick learner with a great work ethic, mature and responsible, able to be relied upon to complete tasks

Valid NYS Driver’s License

Employment:

NYC Department of Parks & Recreation-Bronx, NY Seasonal Assistant 07/23 – Present

Flag hazardous materials, and damaged equipment throughout the borough, and report needed repairs

Respond to patron’s questions, and inquiries

Utilize weed whacker, lawn mower, edger, and leaf blower’s

Winston Staffing (SUNY Downstate) Inventory Specialist 04/22-07/22

Handled inventory, and administrative duties on a temporary basis

H&R Block-Brooklyn, NY Client Care Representative 11/20-04/22

Liberty Tax-Brooklyn, NY Tax Preparer 01/19-02/20

Informed customers on their tax preparation process

Collected relevant financial records, including pay stubs, and income statements

Input data from financial records into tax return software or databases

Utilized applicable federal, state, and local tax law to determine deductions and how much each customer will pay or earn on the return

Completed and filed tax documents with the appropriate agency

NYCHA (New York City Housing Authority)-Brooklyn, NY Timekeeper 12/15-02/18

Maintained time sheets and accurately input time and attendance data into the computer

Verified hours worked and pay adjustments while tracking overtime hours and approving compensatory time earned

Oneida County Social Services-Utica, NY County Clerk 09/12-07/16

Assisted constituents with urgent and ongoing issues

Handled all administrative duties

Answered calls and provided required assistance

Morning Star Missionary Church-Jamaica, NY Office Manager 04/04-12/08

Sini Fulvi USA, Inc.,- Jamaica, NY Office Manager 06/99-12/03

Prepared reports including General Ledger, A/P, A/R, Property Management, and 1099’s

United States Air Force-Brooklyn, NY Dietary Technician 09/92-09/00

Prepared diets based on injury and prepared food based on dietary requirements

Education:

Metropolitan College of New York-NY, NY

Associate of Occupational Studies Degree in Business Administration

Relevant Courses: Accounting I and II, Business Management, Principles of Microeconomics, Principles of Marketing

A host of excellent professional and personal references available

Contact this candidate