Customer Service High School

PROFILE SUMMARY: Results-oriented, conscientious, and dependable professional with multiple years of developing strong internal and external customer relationships. Offering a high level customer service, shipping/receiving, and warehouse/storeroom experience while demonstrating consistent achievement of organizational and company objectives to meet company goals.

EDUCATION

Associate of Science - Drafting and Design, Virginia College, Birmingham, AL

High School Diploma, Phillips High School, Birmingham, AL

SELECTED SKILLS SUMMARY

●Ability to prioritize and handle quality shipping/receiving and warehouse operations

●Highly motivated and dependable in achieving goals with excellent written, verbal, and listening skills

●Ability to complete multiple job tasks simultaneously through effective time management

●Works well both individually and as part of a team with the ability to identify/improve challenging work processes

●Operations of equipment such as forklifts and pallet jacks

●Ability to motivate employees to work as a team, coordinating multiple tasks, recommending and implementing appropriate solutions to inventory problems

●Maintaining accurate record of inventory, ensuring safe working environment at all times

●Investigating and resolving complaints with tact and diplomacy

●Proficient with MS Word, Excel, Power Point, Outlook, and industry related software

●Proficient with data entry and data verification

●Proficient in driving and delivering cargo, and other supplies

●Proficient in Inventory Control and Storeroom duties

WORK EXPERIENCE

Storeroom Attendant, Vallen/Kamtec 12/2023-4/2024

●Assist customers with finding and locating needed material in timely manner

●Assist in receiving incoming packages and logging onto computer systems

●Utilize Epicor system in tracking shipments; also logged info from customer crib cards

●Processed and stored items in numerical order; also created new locations for certain items

Warehouse Associate, Amazon Fulfillment Center 2/2021-3/2023

●Processed incoming recycling bins for shipment; graded merchandise for stowing

●Processed donation merchandise and prepared boxes for shipment

●Inducted packages to prepare for shipping

●Assist wherever needed on shipping dock

Delivery Driver, Sherwin-Williams Automotive, Birmingham, AL 8/2022-1/2024

●Delivered orders and supplies to clients in a timely and professional manner

●Kept logs of mileage and gas usage

●Pulled customer orders and processed incoming freight to place upon shelves

●Conducted cycle counts for inventory basis

●Assist in unloading freight from shipment trucks; checked and sign Bill of laden

Car Inventory Associate, Carvana Processing Center, Bessemer, AL 4/2021- 11/2021

●Assist in counting of vehicles as they are being unloaded from trailers

●Parked vehicles in Ready line, Stock-in, or other areas after processing their vin numbers

●Assist in locating, pulling and staging vehicles for special orders to be loaded and picked up by drivers

●Practiced COVID-19 safety protocols

Warehouse/Safety Associate, Amazon Fulfillment Center, Bessemer, AL 3/2020 - 4/2021

●Coordinates with Safety Dept in enforcing six feet distancing and COVID-19 protocols

●Performed Counting task with ICQA

●Performs daily temperature checks on employees upon entering facility

●Help in keeping facility scores at acceptable level

●Received accolades in COVID-19 safety procedures

●Assist associates and managers whenever needed or required

Purchasing Associate, Sheraton Hotel, Birmingham, AL 11/2019 - 3/2020

●Assist in unloading food trucks and put away merchandise for chefs and cooks

●Assist in setting up Banquet rooms for events

●Assist in serving associates lunch during lunch hours

●Assist in kitchen duties whenever needed

Warehouse Associate, Dollar General Distribution Center, Bessemer, AL 10/2015 – 10/2019

●Unloaded trailers and moved incoming merchandise throughout distribution center via forklift and pallet jacks

●Identified, separated, labeled, and palletized merchandise onto flats for quick retrieval

●Repaired and set up rolltainers for use by pickers

●Filled merchandise orders from stores by selecting and moving merchandise from pick to conveyor

●Reported damage of merchandise to supervisor on shift

●Set orders up for loading onto trucks for delivery

Central Supply Technician, St. Vincent’s East/Staffing Solutions, Birmingham, AL 05/2014 – 03/2015

●Answered incoming phone calls and followed-up with any supply requests from staff members

●Prepared and packaged various kits, instruments, and equipment as needed

●Maintained clean and sanitized supplies by ensuring proper storage and distribution of carts

●Worked closely with all departments to maintain proper inventory levels at all times, keeping all supply rooms fully stocked

●Assembled, filed, and closed orders received from all departments

●Provided courteous service at all times to staff, patients, and visitors to ensure customer satisfaction

Maintenance Associate, Walmart, Birmingham, AL 11/2012 – 04/2014

●Assisted with stocking of merchandise in various store departments to ensure customer satisfaction

●Received in merchandise from truck and separated and stored in storage area for quick retrieval

●Cleaned all areas of retail store inside and outside to include floors, windows, restrooms, trash receptacles, and dock areas

●Utilized and maintained floor cleaning equipment to include scrubbers, waxers, and rug extractors to scrub and wax floors and clean carpets

●Reported unsafe working conditions and store areas to maintenance

Customer Service Associate, Sitel Corporation, Birmingham, AL 05/2007 – 11/2008

●Responsible for answering hundreds of calls daily to assist customers with various DSL, mobile, and landline account issues while keeping statistics and call time within company policy

●Provided customer assistance with bills, reviewed statements for errors, services for interruptions, and other issues as required

●Opened new service accounts for customers and received and processed payments

●Connected new phone lines, converted phones to other lines on account, and ordered equipment as requested by customer

Storeroom Attendant, Steve and Barry’s, Birmingham, AL 11/2006 – 04/2007

●Set up storeroom with new incoming merchandise in an orderly fashion for quick retrieval of items

●Managed inventory and delivered materials to the sales floor when merchandise runs out

●Verified the quantity of merchandise that arrives and entered this information into the inventory database, and location of the items in the stockroom

●Greeted and assisted customers with questions and merchandise location while providing exceptional customer service

Mail Clerk, HealthSpring, Inc., Vestavia, AL 07/2006 – 12/2006

●Processed incoming/outgoing mail and express mail for all departments to ensure timely delivery and processing

●Delivered processed mail and UPS/FedEx packages to departments in a timely manner

●Repaired and refurbished damaged furniture, saving the company thousands of dollars in buying new equipment

Lumber Yard Assistant, Shaw Building Supply, Mt. Olive, AL 05/2006 – 07/2006

●Prepared/readied wood and deck orders for customer pick up to provide fast, efficient service

●Assisted drivers, when needed, with delivery of masonry, brick, wood, and roofing supplies to builders on project site

●Led team members in warehouse and supply organization; disposed of expired items and unsafe equipment

Document Control/File Clerk, New Federal Savings Bank, Birmingham, AL 04/1998 – 08/2004

●Pulled and distributed customer files and mortgage information for various departments in an expedient manner

●Processed incoming/outgoing mail and express mail and delivered processed mail and UPS/FedEx packages to departments

●Completed deposit runs to various banks and the Federal Reserve to ensure deposits were made in a timely order to prevent the bank from having deposits go into default

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