Salesforce Developer Field Service

Bhagavan Reddy Inturi

Salesforce Developer

Profile:

4X Certified Salesforce developer with 10+ years of experience. Lightning proficient, skilled in developing and customizing Salesforce solutions using different capabilities of the platform. Adapted to SFDC best practices for creating robust applications. Proven record of being an independent worker, multi-tasker and team player. Hands-on exposure to development using Salesforce innovations such as Lightning Web Components LWC.

Professional Summary:

●Participated in End-to-End Product life cycle, including requirements gathering, solution design, development, testing, and implementation.

●Experience with Salesforce, Sales Cloud, Service cloud, Field Service Lightning and Community Cloud.

●Experience with CRMA Salesforce & Tableau.

●Hands-on experience in building custom lightning components using Aura framework bundle and Lightning Web Components (LWC) framework bundle.

●Experience of Using the Salesforce Lightning Design System (SLDS) in functional Lightning Web Components (LWC).

●Experience with SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Reports, Dashboards, Tasks, and Events.

●Experience in building re – usable Lightning components using Lightning Framework.

●Technical Knowledge about Salesforce lightning schema builder, process builder & app builder.

●Experience in Service Cloud Platform to provide the following features like Case Management, Knowledge Management, Service Process Automation, Omnichannel routing and FAQ’s and

knowledge article.

●Experience with HTML, CSS & Web Services.

●Experience with Salesforce API and Web Services (REST/SOAP/Bulk).

●Experience with REST Integrations.

● Experience in leading, coaching, and mentoring technical teams.

●Demonstrated experience in designing, developing, testing, and deploying applications.

●Experience with environment management, Copado Implementation release management, code versioning, deployment methodologies, and CI/CD tools.

●Implemented Salesforce.com with other internal/external applications using REST based web services.

●Experience with database design concepts and use of SOQL & SOSL.

●Experience in working with Asynchronous Apex like Future, Batch, Schedule and Queueable.

●Experience in writing Apex triggers in both Before and After events.

●Excellent working knowledge on Visual force Pages and Triggers.

●Developed custom applications on the Salesforce platform using the Model-View-Controller (MVC) architecture.

●Implemented Apex controllers to handle business logic and data manipulation within the Salesforce ecosystem using MVC.

●Conducted unit tests, integration tests, and system tests to validate the functionality and performance of Salesforce applications developed using MVC architecture.

●Integrated Lightning Components to enhance the user experience and functionality of Salesforce applications using MVC Framework.

●Extensive experience in Salesforce Administration (SFA), Creating Roles, Profiles and Page Layouts.

●Expert in customizing and implementing with Validation Rules, Workflow Rules, Process Builder, Approval Process, Record Types, Assignment/Sharing Rules, Reports and Dashboards.

●Good understanding of key Salesforce architectural concepts (e.g., API and governor limits, security models and techniques) and how they influence the design.

●Excellent knowledge on Various CI/CD tools like Jenkins.

●Familiar with DevOps tools such as VS Code & GitHub.

●Articulate in written and verbal communication along with strong interpersonal skills, quick learner, a good team

●player with ability to work effectively with all levels of organization and individually as well.

●Knowledge about Jira & Rally.

Certifications:

●Salesforce Certified Community Cloud Consultant.

●Salesforce Certified Administrator.

●Salesforce Certified Platform Developer I.

●Salesforce Certified tableau crm & einstein discovery consultant

Technical Skills:

●Salesforce CRM.

●Apex and Asynchronous Apex.

●Apex Triggers.

●SOQL, SAQL and SOSL.

●Lightning Web Components (LWC).

●AURA Components.

●Salesforce Declarative Development.

●Web Services.

●Platform Events & Custom Events.

●Tableau

●JavaScript, HTML & CSS.

●Salesforce Lightning Design Systems (SLDS).

●Rest API.

●Platform Events.

●Einstein Vision API & Article Recommendation.

●Service Cloud & Community Cloud.

●Omni Channel Messaging.

●Cisco CTI Integration.

●GITLAB & GITHUB.

●Lightning UI and MVC

●Visualforce.

●Performance Optimization.

●Governor limits.

●Jenkins.

●Visual Studio Code, Work bench & Data loader.

●GITHUB, GITLAB & Visual Studio Code.

●Copado Implementation.

Professional Experience

Client: Girikon, Scottsdale, AZ August 2022 – till date

Role: Sr.Salesforce Developer

Description: Girikon is a Salesforce Consulting, Oracle Gold, Microsoft Gold Application Development and Adobe Technology Partner. Apart from this, we are also ISO 9001 and ISO 27001 certified, which ensures high quality standards in terms of service delivery. We support all the latest technology platforms and provide additional boutique services such as Data Management, Data Mining, AI etc.Girikon is professional consulting, implementation, development services organization primarily focussed on providing consultancy for clients using the Salesforce Ecosystem across the world.

Responsibilities

● Participate on project teams to design, configure, develop, test and release applications/components pursuant to business, architectural and/or service requirements. Design, configuration, development, test and release activity should be in alignment with industry and BU best practices, guidelines and standards.

● Invests time learning/enhancing skills related to CRM/comby active participation in technology users’ groups and professional organizations and formal training or degree programs.

● Create New users accounts with concerned profiles as per the team and job roles, Manage Salesforce security including roles, profiles, sharing rules and rd party apps groups

● Worked on Community Builder and Campaign Launcher for the admissions.

● Created Architecture design documents and developed technical design document according to SOP

● Extensively worked with end user/clients as per the changes request for the admin part of work in process of creating new users and updates on user profiles etc.

● Worked on Lightning Web components (LWC), Converted buttons to LWC.

● Design and Develop the Apex Classes, Standard & Custom Controllers, Visualforce pages, Apex Triggers for various functional needs in the application.

● Developed Lightning Components from Scratch by using Aura framework. Also, involved in Data mapping from external system utilized lightning connect to get real -time data from external system.

● Develop Lightning Components, CSS Styling and UI Design to enhance look and feel of the Lighting apps and Leveraged Server-side apex Controllers to retrieve data from various API's and display on the Lightning Components.

● Render the Lightning Experience for the Classic users with Lighting Out in the Lightning apps.

● Worked on customization of visual force to have lightning experience for desktop and mobile applications.

● Developed Lightning Component Framework and built Lightning component using aura framework.

● Designed Devops process and created Devops process for demo scratch orgs, Used VS Code, GitHub, and Gear Set for CI/CD process for code deployments, Worked on SFDX Devops process

● Set up the process of Devops using GitHub and Gear set and Presented to the team and given guidance to the team in process of implementing with the help of architects.

● Worked as a release coordinator as a part of SFDX, Devops deployment.

● Demonstrated expertise in leveraging the MVC architecture to create scalable and maintainable solutions on the Salesforce platform.

● Strong understanding of Salesforce's MVC architecture and its role in developing scalable and maintainable applications.

● Implemented MVC design patterns to separate concerns and improve the organization, scalability, and maintainability of Salesforce applications.

● Developed Apex controllers and controller extensions to handle user interactions, business logic, and data manipulation in accordance with MVC principles.

● Extensively worked on Service Cloud on Email to case etc.

● Supported in executing the batches for admissions and transfer students to update the decisions.

● Participate in Backlog grooming to refine stories on Service Now, estimate the stories using story points.

● Participate in Sprint planning and identify detailed tasks that need to be carried out in the -week sprint.

● Participate in daily SCRUM and provide updates on done, planned and impediments.

Environment: Salesforce.com, Force.com, Apex classes, LWC, Data, Service Cloud, GitHub, Controllers, Visual force Pages, GitHub, jQuery, XML and Triggers. AZURE, Apex triggers, SOQL, SOSL, Visualforce pages, Lightning apps, Lightning components, Sites, Lightning Design System, Aura Framework, Standard & Custom/Extension Controllers, Batch Jobs, Schedule Jobs, Web Services, REST, SOAP, Process Builder, Data Loader, Workflows, Import Wizards, ANT Migration Tool, Copado, Jenkins, Source Tree, GIT

Client: VMWARE, Palo ALto, CA December 2021– July 2022

Role: Senior Software Engineer (Salesforce)

Description:VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. headquartered in Palo Alto, California. As a Salesforce Developer I’ve Performed Setting up service cloud for VMWARE.

As the trusted foundation to accelerate innovation, VMware meets customers where they are. Instead of tradeoffs and compromise, our software offers businesses the flexibility and choice they need to build the future.

Responsibilities

●Interacted with Business user’s group to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers onshore.

●Designed and deployed Custom Objects Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

●Created Process Builder Lightning Flow Validation Rules Email Templates email alerts, and defined related tasks, field updates.

●Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

●Surfaced Lightning Web Components in Lightning App Builder, Lightning Experience and Lightning Application.

●Enabled Omni-Channel facilitating multichannel support to routes work to the support agents by different routing types that Omni-Channel supports.

●Worked on Entitlements & Milestones.

●Managed a team of 6 Salesforce Developers.

●Implemented Roadside Service API which deals with vehicle towing service.

●Implemented several Rest APIs as part of client requirement.

●Built the entire Pre-Delivery inspection form module & Parts Order module for Lucid Motors.

●Used Agile methodology and got good experience in daily Scrums and sprint meetings.

●Hands-on experience working on GitHub Repository to pull and push the code using GIT commands.

●Implemented the Pre-Delivery Inspection (PDI) module & worked on PDC & employee time punch module.

●Reviewed teams pull requests and mentor/help team members if they are blocked.

●Implemented Dealer Management System (DMS) UX for efficiently managing vehicle inventory & Customer information.

●Used Jira & Confluence for User Story tracking.

Environment: Salesforce force.com platform, Service Cloud, Apex, Data Loader, Triggers, GitHub, Vs Code,

JavaScript, CSS, HTML, REST, JIRA, Confluence, Platform Events.

Client: CapitalOne, McLean, VA April 2021– November 2021

Role: Salesforce Consultant

Description: Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States. It is on the list of largest banks in the United States, is the third largest issuer of Visa and Mastercard credit cards and is one of the largest car finance companies in the United States. I work for Capital one Integration and Development on sales and service cloud.

●Performed the role of Salesforce Developer in the Organization.

●Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.

●Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface

●Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object.

●Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

●Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.

●Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.

●Familiar with Salesforce latest product launches including Wave Analytic.

●Developed wave dashboards using the Salesforce platform as the backend.

●Designed and developed SFA based Application on Force.com Platform in the Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.

●Developed different VisualForce Pages to suit the needs of the application using different Visual force components.

●Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.

●Worked on salesforce standard objects (accounts, contacts, leads, opportunities).

●Created Custom objects, formula fields and design validation rules page layouts, workflow rules.

●Maintenance of CRM functionality implementing SFDC.

●Creating SFDC reports (functional and technical documents).

●Create profiles, roles and configure permissions according to organizational hierarchy requirements.

●Developed applications using Agile methodology.

●Created Workflows for automated lead routing and lead escalation.

●Developed Apex classes and Triggers and linked them to manage the workflows.

●Experience in configuring price quote(CPQ) with Apttus.

●Used Organization security, Network security to ensure users could login only through office servers and Session security to ensure users have access only in their working hours.

●Used more than 55% of Apex for development.

●Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

●Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects

●Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

●Integrated applications with salesforce.com using SOAP web services API.

●Used Informatica Power Exchange for integrating the SFDC with legacy systems.

●Implemented communities and built external pages.

●Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.

●Used ANT tool to migrate from Dev to QA

●Deployed Change Sets from Sandbox to production.

●Very good experience of using Data loader and cleansing and deduplication Bulk loads.

●Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.

●Developed Visual Force pages which were rendered based on the salesforce app.

●Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.

Environment: Salesforce force.com platform, Service Cloud, Apex, Data Loader, Triggers, GitHub, Vs Code,

JavaScript, CSS, HTML, REST, JIRA, Confluence, Platform Events.

Client: Chevron, San Ramon, CA September 2019 – March 2021

Role: Salesforce Admin/Developer

Description: Chevron Corporation is an American multinational energy corporation predominantly specializing in oil and gas. The second-largest direct descendant of Standard Oil, and originally known as the Standard Oil Company of California, it is headquartered in San Ramon, California, and active in more than 180 countries.Worked on the transformation Service cloud implementation.. Created several Lightning components as part of it. Implemented Custom Chat routing to handle complex & congested chat systems which handle both Agent & Customer Chats.

Implemented Einstein Vision API to fetch VIN & Driving license numbers based on scanned copy. Worked on Custom logic to fetch service representative's Idle time, away time, active time & average call time using Omnichannel events which helps business to take decisions on workforce deployment.

Responsibilities:

●Interacted with Business users’ groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.

●Developed various Apex Triggers Batch Apex, Schedulable and Queueable, Future methods to meet integration requirements while respecting governor limits and salesforce technical limitations.

●Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

●Implemented Custom Chat routing based on two picklist values, across 7 different queues which includes Customer & Agent.

●Implemented Rest API’s for Policy information Services.

●Worked on Mutual funds feature of Farmers Group.

●Worked on Innovative sprint stories like Einstein Article recommendation & Einstein Vision API which reduced significant Man hours of Service representatives.

●Developed Complex Workflows, Process Builder, Flow Builder and Implemented Custom Presence Configurations.

●Used SOQL for data manipulation needs of the application using platform database objects.

●Hands on Experience using GIT commands to fix the merge conflict.

●Implemented ANI Service using REST Web service which helps to fetch list of policies based on Customer phone number.

●Worked on Custom logic to fetch service representative's Idle time, away time, active time & average call time using Omnichannel events which helps business to take decisions on workforce deployment.

●Used Rally for User Story tracking.

●Writing efficient SQL queries that retrieve data from the database and manipulate it to meet the application requirements.

●Creating and modifying database objects such as tables, indexes, views, and sequences to support the application requirements.

●Implemented Salesforce Community Cloud solutions for clients, including setting up and configuring communities tailored to their specific needs.

●Designed and customized the look and feel of Salesforce communities to match the client's branding guidelines.

●Created visually appealing community templates, themes, and layouts.

●Established collaborative communities to facilitate communication and collaboration among partners, customers, and employees.

Environment: Salesforce force.com platform, Service Cloud, Apex, LWC, AURA, Data Loader, Omni channel, SObject, Workflows, Process Builder,Rally, Triggers, JavaScript, CSS, HTML, REST.

Client: Target, Minneapolis, MN October 2016– August 2019

Role: Salesforce Admin/Developer

Description: Target is an American retail corporation that operates a chain of discount department stores and hypermarkets, headquartered in Minneapolis, Minnesota. It is the seventh-largest retailer in the United StatesImplemented Service Cloud on top of Community Cloud.

Responsibilities

●Interacted with Business user’s group to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers onshore.

●Actively worked on development of community cloud health portal completely implemented using Lightning Web Components LWC with Salesforce DX.

●Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.

●Worked on REST API integration of portal with Datahub, 3rd party system from which data was flowing.

●Developed the entire Plan Sponsor onboarding module which includes registration & de-registration.

●Worked on various Salesforce configurations like Custom Metadata Types, Custom Labels, Objects and Field configurations as well as configurations of community.

●Created workflow rules and defined related tasks, email alerts, and field updates.

●Created Custom Email Templates as part of sending Alerts to users based on the business requirement & Worked on Chart JS library for displaying data in various charts.

●Implemented Custom Cache Mechanism.

●Designed Custom tabs, Custom Approval dashboard using LWC and Auto-Response Rules for automating business logic.

●Worked on Chart JS library for displaying data in various charts.

●Created field filters, formula fields, relationships, and validation rules to the custom objects.

●Responsible for updating the checklist for testing the sandbox environment after the sandbox refresh is done.

●Created and customized record types, managed Role hierarchy and Profiles.

●Performed the data validation to meet all test condition requirements.

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

●Used Jira for User story tracking

Environment: Community Cloud, LWC, Apex, AURA, Apex Data Loader,JIRA, Work Bench, Developer console.

Client: Frontier Technologies Ltd, India July 2012– April 2015

Role: Salesforce Admin/Developer

Description: Frontier Technology Inc. (FTI) provides competitive-edge engineering, IT services, and software products to meet the challenges of its Department of Defense which provides infrastructure support services like water meter installation. As a Product Developer (Salesforce) I’m involved in configuring & implementing Field Service Lightning to facilitate Scheduled field Service jobs in Amey.

Responsibilities

●Interacted with the Salesforce.com premium tech support team on a regular basis on Salesforce cases.

●Interacted with various business user groups for gathering the requirements for salesforce.com CRM

●implementation.

●Worked for a UK Infrastructure firm AMEY PLC & actively worked on enhancing existing Field Service Lightning Implementation.

●Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.

●Created Custom Profiles, Roles, Public groups, Sharing Rules to restrict the data access.

●Created Page Layouts for various profiles and established field-level security.

●Implemented Formula Fields, Dependent picklists, Relationships (Lookup, Master-Detail & Junction Objects), Validation Rules, Workflow Rules and Workflow Approvals.

●Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object.

●Implemented Duplicate Management by creating duplicate and matching rules to avoid the creation of duplicate records.

●Involved in SFDC Application Setup activities and customized apps to match functional needs of organization & Customized Gantt Chart to reflect operational stages.

●Performed bulk imports and exports and migrated the large volumes of data between multiple Salesforce sandboxes using Data Loader and Workbench.

●Deployed the changes from Sandbox to Production using Change Set and Workbench.

●Worked closely with Business and users to get the approvals.

●Used JIRA for user story tracking.

●Provided Production support.

Environment: Salesforce force.com platform, Field Service lightning, Apex, Lightning, Data Loader, Sobject, Workflows, JavaScript, CSS, HTML and Rest.

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