Sales Representative Customer Service
Resume:
Michael R. Osier
Bakersfield CA. 93314
E-mail: *********@*****.***
CAREER GOAL
Valuable team member within an organization that embraces a market leading business culture.
Qualifications
Proven, consistent ability to sell in the top ten percent of my current and previous organizations. Accomplished by understanding and exceeding the needs of my customers. Work diligently to cultivate and maintain a strong customer referral base within a leading organization by building quality relationships with my customers and team members.
EXPERIENCE
Terminix
Bakersfield, CA Outside Sales Representative. June 2023- December 2023
Assessing customers' needs by performing a needs analysis based on customer concerns using expert knowledge of the company's products and services and certifications.
Visually inspects homes and businesses for pests, pest harborage, pest entries, etc
Based on assessment findings, sell pest control solutions for residential customers.
Collaborates with our customer service center, Inside Sales department, and technicians for increased opportunities
Partners with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services.
Complete Home diagram using Sales CRM and provided to ensure clear understanding of customer home and possible challenges.
Follow up on past proposals to close sales opportunities
Provide expert knowledge to new service installations to ensure the job is completed satisfactorily
Complete daily activities and sales performance using the company sales CRM
Ecolab
Butte, MT Sales Development Manager/ Utility April 2021-June 2023
Establish effective working relationships with a variety of customers and partner with them on best practices to identify and solve pest issues.
Keep abreast of Ecolab’s products/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions.
Use handheld computerized equipment to manage service and document structural, sanitation and pest issues.
Montana Precision Products
Butte, MT Final Finisher April 2019-April 2021
Worked with stationary and hand-held grinders, grit blast cabinets, and hand gauges.
Follows written instructions, blueprints and photographs.
Learned methods used for polishing casting surfaces to remove high metal roughness, blending/removing defects, sizing and/or coining features to a tolerance and inspecting the effected area’s dimensions for conformance.
Visually inspects castings for defects.
Trained in using Magna Mic for inspecting wall thickness on castings, operating grit blast cabinets and inspecting for uniform coverage.
Review router instructions and quality for acceptance.
Remove surface defects by filing, grinding, sanding or shot blasting.
Check dimensions to meet specification.
Record data on travelers.
Provides preventive maintenance on equipment.
Adheres to schedule to meet manufacturing needs.
Responds to fluctuating workload.
Kept work area clean and free from debris.
Ability to complete tech cards and travelers.
Follows instructions and records information daily.
Follows instructions and additional tasks as assigned.
Spectrum
Butte, MT Store Associate August 2016-July 2018
Deliver product and service solutions by providing education and support on Spectrum products and services to varied customer base.
Strong knowledge of products, services, and promotions.
Provide prompt and courteous service both initially and when resolving issues.
Schedule appointments, place orders. Accept customer payments and process billing adjustments.
Educate and engage customers through product demonstrations.
Complete all aspects of opening and closing the store in accordance with established procedures.
Receive, issue, and track customer equipment and assist with inventory maintenance.
Cellular Plus
Butte, MT Sales Consultant March 2016- August 2016
Regularly exceeded sales quota at top producing location.
Responsible for increasing customer base with new activations and sustaining company with contract renewals.
Superior product and system knowledge in order to provide customers with optimal solution based on consultative selling approach.
Verizon Wireless
Bakersfield, CA Retail Sales Representative October 2009-November 2012
Consistently met and frequently exceeded sales quota at top producing location.
Routinely increased customer base.
Utilized in-house, outbound call program to increase store traffic and business.
Verizon Wireless
Charleston, SC Retail Sales Representative February 2007-October 2009
Steadily met and exceeded sales quota at top producing location.
Continually provided a positive customer experience and excellent service.
Cellular Sales Agent for Verizon Wireless
Charleston, SC Manager November 2005-January 2007
Responsible for inventory, sales of cellular phones, accessories and customer service for three stores within the Charleston area. Top 10% producer within Cellular Sales Company wide and top 2% producer within South Carolina for 2006. During my tenure with Cellular Sales, we became the only premier indirect agent for Verizon Wireless.
Asheville, NC Manager October 2001-November 2005
Responsible for inventory, sales of cellular phones, accessories and customer service four stores within the Asheville area. Consistently a top 10% producer within Cellular Sales Company wide and top 5% within Western North Carolina. Our region earned national championship honors for data sales.
Education:
Bachelor of Business Administration Major: Marketing. December 1997
East Tennessee State University, Johnson City TN.
Honors
Verizon Wireless Winners Circle.
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