Customer Service Assistant Manager
Resume:
Ramon Martinez
Miami. Fl. 331****-***-**** Cel.786-***-****
EDUCATION:
Instituto Técnico de Administración de Negocios San José, Costa Rica
B.A Business Administration
ITT Computer Inst. Pembroke Pines, Fl
Quick book certified program
National Restaurant Association Educational Fund Miami, Fl
Food Safety Training Program
BUSSINES EXPERIENCE:
Kentucky Fried Chicken 07/11 to 06/2023
General Manager.
Duties: Management of store follow polices and procedures according with the company. Hire new employees and give appropriate training. Process two times a week order for food. Employees schedule (14 employees). Check every day inventory, labor, speed of service. One time a month meeting with area supervisor for check sales, food cost, sales and possible customer’s complaint. Prep POP every time with new offer.
Burger King. (King Best Inc.) Dec/09 to 06/11
Assistant Manager.
Duties: Learn an execute polices and procedures follow company guidelines all time, close and open store running with 8 employees each shift, Check delivery truck twice a week, inventory control daily and end of the month, employee’s schedule. Customer Service
Pollo Tropical. Carroll Group Inc. Feb/08 to Set/09 Senior Assistant Manager
Duties: Effectively execute managerial duties and follow company guidelines at all times.
Ensure customer satisfaction at all time, ordering food and necessary supplies to ensure the restaurant was
Operating according with the company standards at all time.
Execute daily Inventory check, review financial reports and report to supervisors.
Burger King Corp Feb/2000 to Jan/08
Senior Assist Manager
Duties: Supervise quality control according to health codes and company Standards.
Ensure company policies are followed and executed, train new employees, replenish inventory when needed.
Draft daily food cost report, labor report, and customer satisfactory report.
Ensure employees as well as manager provides excellent and efficient, customer service at all times.
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