Medical Billing Customer Service

Mileydis Boggio

Kissimmee FL *****• PH: 407-***-****• EMAIL: ************@******.***

EDUCATION:

FLORIDA TECHNICAL COLLEGE, Orlando, FL- March 2021

Medical Billing and Coding Diploma (NCCT CERT)

Medical Billing and Coding Administrative Skills:

CPT Coding

HCPCS Coding

ICD-9-CM • ICD-10

EMR Utilizing Medisoft

Medicare, Medicaid, & TRICARE

Health Insurance Verification

Typing Proficient 30 WPM

Proficient Microsoft suite

Language: Bilingual English and Spanish

WORK EXPERIENCE:

Florida Technical College, Orlando FL March 2021 Medical Billing & Coding Capstone

●Translated and reviewed medical terminology related to medical billing & coding, reimbursement issues, an overview of ICD-10 and CPT coding, and pathophysiology for each organ system.

●Analyzed patient health records to identify surgical procedures and operations or other services.

●Abstracted information from the medical record and coded accurately procedures and services using the CTP and ICD-10-CM.

●Analyzed patient health records to identify principal or first-listed and secondary diagnoses.

●Demonstrate the ability to assign Diagnosis Related Groups (DRGs).

●Practical experience on in and out of patients coding procedures:

●Evaluation and Management, Medicine, Gastroenterology, General Surgery

ACE SOLVES IT ALL July 2019-Current CUSTOMER SERVICE SPECIALIST / TRAINER

●Work closely with service dispatch to coordinate scheduling.

●Grow, monitor, and maintain the maintenance program.

●Follow communication procedures, guidelines, and policies.

●Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.

●Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

●Reply and follow-up on emails.

●Perform other varied administrative functions to ensure extraordinary office flow

●Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.

RICKY AUTO SERVICE, SAC June 2007-May 2019 ADMINISTRATIVE ASSISTANT

●Monitored transmission shop’s performance, including revenue, profitability, and efficiency.

●Monitored production process and maintain daily production records.

●Control costs by managing payroll and inventory.

AERC REALTY February 2005-February 2007 LEASING AGENT SPECIALIST

●Managed operations, maintenance, administration, and improvement of properties.

●Acted as liaison between departments or other groups to improve function or communication.

●Advertising available properties and conducting property tours as part of marketing activities.

VISITING NURSE ASSOCIATION OF LONG ISLAND February 2003-February 2005 MEDICAL BILLING SPECIALIST

●Verified accuracy of billing data and revise any errors.

●Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered. Performed bookkeeping, including posting data and keeping records concerning costs of goods.

●Update existing patient information in the company database to ensure accuracy of demographic and insurance data.

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