Customer Service Social Media
Resume:
Michael O. Akosile
202-***-**** ******************@*****.*** Washington, DC 20011
Objective
Seeking employment to assist with a variety of tasks in the kitchen and restaurant, as well as to clean and sanitize all dishes and areas of the kitchen and assist with the food and beverage operation according to hotel standards.
where I can use my experience to put smiles on customer’s faces.
Skills
●Customer Service
●Categorizing
●Conflict Resolution
●Adaptability
●Teamwork
●Creativity
●Communication
●Ability to Work Under Pressure
●Decision Making
●Time Management
●Self-Motivation
Education
LAYC Career Academy: March 2023-present, Information Technology
Young Earn and Learn Program (YEALP): November 2022-December 2022, Customer Service
Song Incorporation: August 2022-September 2022, Entrepreneurship Training
Constituent Services Worldwide: January 2022-July 2022, Culinary Training
University of District of Columbia: 2019, courses in Business Management
Experience
JUNE 2022- MAY 2022
Summer Youth Employment Program, Washington DC - Social Media Analyst
●Analyzed social media trends for Department of Employment Services
●Provided market research for youth communities in how DOES better connect with them
JANUARY 2022 - JULY 2022
Constituent Services Worldwide, Washington, DC - Culinary Training - Student
●Culinary student focusing on catering, events, funeral and serving processes
●Served drinks for events for customers managing around 10-15 tables
●Ensure the kitchen is clean, well maintained, and organized.
●Ensure the serving station is well-stocked at all times.
●Proper handling and storage of all food items
FEBRUARY 2019 - SEPTEMBER 2019
HOPE Project, Washington, DC - Help Desk Technician Intern
● Support customers with their needs and their inquiries
● Restock inventory and assure the timely reply to customers
●Troubleshooting computer issues and status for corporate clients
JUNE 2017 - AUGUST 2017
WMATA Metro, Washington, DC - Intern
● Data entry of customer information into Metro database systems.
● Front desk customer with assisting Metro customers with inquiries.
SUMMER 2016
Lamond Riggs Library, Washington, DC - Library Volunteer
● Arranged and managed books in the Young Adult fiction section.
● Categorize, organize, arrange new shipment of books.
SUMMER 2014/2015
Freddie Simmons Developmental Camp, Washington, DC - Worker
● Participated and conducted in team-building exercises.
● Performed routines and supported operations in the weight room facilities.
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