Customer Service Real Estate
Resume:
Donald J.
Sumpter
Skilled and dedicated with experience in
coordinating, planning, and supporting daily
operational and customer service functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even
the most confidential projects. Excel in turning
disorganized environments into smooth-running
operations to improve accuracy and efficiency.
ABOUT ME
AmeriGas
Charlotte, NC
Customer Service
Representative
October 2022 - Present
• Handle customer calls in a timely and
professional manner, following company
provided procedures and ensuring
accurate information is being provided to
customers
• Demonstrate an understanding of policies
and procedures to respond to customer
calls, while striving for reduction in the
need for supervisor callbacks
• Participate in voluntary and mandatory
training opportunities
• Assist with floor training and/or shadowing
opportunities when needed
• Volunteer to participate on special
assignments
Finance of America Corporation
Charlotte, NC
Disclosure/RESPA
Coordinator
February 2018 – February 2022
• Monitored on – going regulatory changes
and implement effective compliance
controls
• Maintained readiness and manage third
party evaluations and audits to include
investor counterparties, regulators and
others
• Collaborated effectively with sales,
operations, technology and marketing
team members
• Reviewed documents prior to disclosure
• Identified issues and trends; providing
written response of the audit findings
to the business units along with
remediation recommendations;
working with Operations to address
findings
• Deeply knowledgeable of federal and
state mortgage lending regulations and
resourceful in responding promptly to
difficult questions
Pacific Union Financial
Charlotte, NC
Mortgage Loan Closer
July 2016 – November 2017
• Served as the intermediary between all
parties in the real estate transaction,
answered questions andresolved any
issues
• Reviewed all closing details to ensure
compliance with state and federal
regulations
• Created initial Certificate of Disclosure
(CD) and approved final CD and final
loan figures
• Worked with attorney to balance, order
and deliver funding wire
• Responded to any post – closing
concerns and when necessary
assisted with post – closing loan audits
JOB EXPERIENCE
Page 1 of 2
OPERATIONS POST-CLOSING COMPLIANCE AUDITOR
• 13415 Tartarian Court
• Charlotte, NC 28215
• ad5bzh@r.postjobfree.com
CONTACT ME
• Intermediate proficiency
in Microsoft Office Suite
• High level capacity for
multitasking independently
• Excellent verbal and written
communication skills using
appropriate grammar, tone
and pronunciation
• Exceptional organizational
and time-management skills
• Experience with SAP CRM
and ECC systems plus
• NC Notary Public
SKILLS
EDUCATION
Fayetteville State
University
Fayetteville, NC
Bachelor of Science
Political Science
Concentration in Public
Administration
Donald J.
Sumpter
Skilled and dedicated with experience in
coordinating, planning, and supporting daily
operational and customer service functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even
the most confidential projects. Excel in turning
disorganized environments into smooth-running
operations to improve accuracy and efficiency.
ABOUT ME
B2R Finance
Charlotte, NC
Post Closer
June 2014 – June 2016
• Assisted in establishing the B2R Post
Closing Department including co – wrote
the department policy, created the
process flow between B2R Finance
and closing attorneys, title companies
and document custodians
• Implemented post - closing process
capable of consistent production while
adapting to the everyday changes and
challenges of a startup company
• Re – examined and reinforced the duties
and working relationship with our servicer;
ultimately improving the customer service
experience for our borrowers
• Enhanced & further developed the capex
and deferred maintenance process which
has proved beneficial for the servicer, B2R
Finance and customers
• Responsible for data integrity and delivery
of $530M worth of commercial loan
closings
Accenture Credit Services
Charlotte, NC
Processing Manager
June 2011 – September 2013
• Managed day – to – day operations with
supervisory authority over processing 26
associates and interfaced with senior
management daily
• Measured and analyzed reporting metrics
and consistently met production
deliverables, including but not limited to
loan volume, quality control, load leveling,
pipeline management and reporting
• Motivated and led associates by
example, effectively communicated
individual, team and company
objectives to optimize knowledge
transfer and maintain corporate
informational transparency
• Identified, implemented, and oversaw
process improvements across department
in conjunction with the project
management office, business analysts
& clients
Post Closing Manager
• Managed the search analysis & request
of Deeds of Trusts & Assignments for
investors from variouscities and
counties within the US
• Implemented processes for delivery of
said documents to custodian
• Supervised, reviewed, approved and
rejected request from the analyst prior to
submission to the custodian for approval
RoundPoint Mortgage
Charlotte, NC
Post Closer
November 2009 – April 2011
• Audited closed loans for accuracy
• Confirmed all loans closed with the
correct loan program, loan terms and
conditions
• Obtained any missing documents or
required signatures from the escrow/
title company or attorney
• Properly delivered and confirmed receipt
of closed loans to the respective investor
• Cleared outstanding conditions insuring
purchase of the loan by investor
• Confirmed all FHA, VA and Rural
Housing loans were insured by investor
Page 2 of 2
OPERATIONS POST-CLOSING COMPLIANCE AUDITOR
• 13415 Tartarian Court
• Charlotte, NC 28215
• ad5bzh@r.postjobfree.com
CONTACT ME
• Intermediate proficiency
in Microsoft Office Suite
• High level capacity for
multitasking independently
• Excellent verbal and written
communication skills using
appropriate grammar, tone
and pronunciation
• Exceptional organizational
and time-management skills
• Experience with SAP CRM
and ECC systems plus
• NC Notary Public
SKILLS
EDUCATION
Fayetteville State
University
Fayetteville, NC
Bachelor of Science
Political Science
Concentration in Public
Administration
JOB EXPERIENCE
Contact this candidate