Customer Service Independent Contractor

TROY SCOTT

Charlotte, NC ***** 914-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Manager Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills

GPS and Route Planning

Confidentiality Understanding

Repair

Route logs

Safety standards and protocols

Vehicle inspections

Teamwork and Collaboration

Work History

Independent Contractor/Driver Coordinator 07/2017 to Current Lasership – Charlotte, NC

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Delivered goods and products to customer on time and in excellent condition. Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Followed all relevant traffic laws and safety regulations. Drove safely in various weather and road conditions to avoid accidents. Cleaned vehicle regularly to maintain professional appearance. Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Loaded and secured items in trucks to avoid damage to parcels during delivery. Minimized liability by consistently following road rules when driving. Obtained signatures from customers upon delivery of goods. Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Package Handler/Mentor 11/2015 to 07/2017

FEDEX Ground – Charlotte, NC

Responsible for unloading trailers in an timely manner using safety techniques Sort varies size packages to the appropriate locations throughout the building Ensure incompatible items do not enter the conveyor belt providing safety Accomplishments

Promoted 3 times between 2011-15 from Advanced Sociotherapists direct care staff to cottage manger

Staff of the Year for exceptional work in a therapeutic milieu in 2011 My team (Kendall Cottage) received Staff of Excellence Award in 2014 Distinguished Service Award 2015 for 15 years of dedicated service Hand-picked to present agency accomplishments with CEO Chosen to Co-chair with the C.P.O of the agency to a selective committee for Undoing Institutional Racism

Used hand-held scanners and physical logs to accurately track item movements. Removed jams and unblocked conveyor system to maintain flow of goods. Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Followed safety regulations to maintain safe work environment. Proved successful working within tight deadlines and a fast-paced environment. Stored and secured packages in designated areas to prevent damage and theft. Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Communicated regularly with supervisors to provide information on delays and issues with shipments.

Operated equipment while observing standard safety procedures. Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

None Secure Placement/PSB Supervisor III, PSB Assistant Supervisor II 09/2000 to Current The Children's Village – Dobbs Ferry, NY

Responsible for supervising 14 Staff

Maintain oversight of cottage and providing a therapeutic environment around the clock Ensured implementation of integrated during DBT skills training None Secure Placement/

Responsible for supervising 8 PSB Specialist

Conduct counseling sessions teaching coping skills Complete daily and monthly paperwork

Maintained the structure of a therapeutic milieu

Create individualized treatment plans for the adolescents Mentor new Sociotherapists

Organized and lead weekly team meetings

Scheduled weekly individual supervision with staff Continuously reviewing all critical and non-critical reports and writing follow-up solutions and recommendations

Facilitate department refresher trainings in TCI as needed Promoted to Problematic Sexualized Behavior Assistant Manager in 2011 Advanced Sociotherapist

Supervise and provide therapeutic environment for 14 adolescent classified as having Problematic Sexualized Behavior issues

Conduct counseling sessions helping youth to self-regulated or assist with co-regulation skills in times of crisis

Complete daily and monthly paperwork

Maintains the structure of a therapeutic milieu

Create individualized treatment plans for the adolescents Education

Empire College - Hartsdale, North Central, NY

Human Services Group

Certifications

Group Dynamics/Leadership, Sociobiology and Critical thinking/writing. Specialized Training Cornell Certified Therapeutic Crisis Intervention (TCI) Post- Instructor, Post Crisis Response and other trainings required by Children's Village. Public Speaking I, II

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