OLUWASEUN BAKRE

ad5bxq@r.postjobfree.com 236-***-**** Surrey, BC Canada V3R 6J4 WWW: linkedin.com/in/oluwaseun-bakre

Summary

Experienced banking professional with superior attention to detail and a highly ethical nature. Dedicated to maintaining optimal customer satisfaction in improving productivity and the general welfare of the organization.

Ambitious, career-focused, and willing to obtain an entry-level position to improve skills while achieving company goals.

Skills

Use of MS Excel, Word, and Office tools.

Customer Service.

Good Interpersonal Skills and great team player.

Ability to be proactive and take initiative.

Networking.

Friendly, Positive Attitude.

Experience

Constructive Labour Solutions Ltd

Customer Service/General Labour

01/2024 - Date

Union Bank Plc

Reconciliation Officer

06/2023 - 11/2023

Working with stakeholders to ensure customers’ requests are promptly acknowledged and scheduled for action.

Ensuring proper cleaning procedures and compliance at the site.

Coordinating and supervising team members to meet customers’ requests and achieve organizational goals.

Good communication skills and engagement, ensuring we have continuous customer patronage.

Timely reconciliation of bank accounts daily and resolving outstanding reconciliation items.

Processing EFT (Electronic Fund Transfer) payments and international payments in multiple currencies ensuring integrity with transactions, bank account, and supporting documentation.

Perform general ledger accounting and month-end close processes on time, ensuring integrity and accuracy of financial information.

Maintain and prepare statistical reports as required for management decisions.

Ensuring balance sheet accounts are monitored daily and not out of pocket.

Performing detailed analysis to present balance sheet information succinctly and logically.

Union Bank Plc

Branch Service Manager

06/2022 - 05/2023

Directing all operational aspects including coaching and development of team members by bank's objectives.

Effective management of customers' requests and meeting their needs with utmost satisfaction.

Coordinating and supervising team members to achieve organization goals and meet sales targets to improve the branch's bottom line.

Building rapport with customers and the community, creating, and implementing strategies to improve productivity and sales performance.

Performing branch administrative duties in maintaining a good ambiance and good atmosphere for customers' comfort and delight.

Maintained regular performance appraisals for subordinates through verbal, written, and ongoing review programs.

Union Bank Plc

Head Teller Services

01/2015 - 05/2022

Handling FX transactions for school fees and living expense payments.

Processing e-payment transactions for utilities, taxes, merchant collections, etc.

Managing Automated teller machines (ATM) and setting up customers on e-banking channels.

Giving exceptional customer service in attending to customers and their complaints.

Handling intra and inter-bank transfers.

Reconciliation, balancing cash, and facilitating payment to customers.

Reported daily averages and shortages to the operations department.

Union Bank Plc

Cash/Cheque Teller

03/2010 - 12/2014

Handled large volumes of currency quickly and accurately with minimal errors.

Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.

Facilitating inward and outward cheques for settling customers’ payments.

eStream Networks Limited

Executive Officer

10/2008 - 12/2009

IP routing and switches configuration.

Installation, troubleshooting, and maintenance of VSAT remote stations.

Networking and configuration of iDirect Modem.

Maintaining good relationships with customers.

Installation and Configuration of Radios for Internet Connectivity within the network.

Education and Training

Kwantlen Polytechnic University Surrey, BC, Canada

Graduate Diploma in Global Business Management

Expected in 08/2025

University of Lagos Lagos

Master of Information Technology (M.I.T): Information technology

11/2016

Lagos State University - Ojo Lagos

Bachelor of Science (B.Sc): Electronics and Computer Engineering

11/2006

Federal Government College - Ijanikin Lagos

West African Senior School Certificate

05/1999

Certifications

Cisco Certified Network Associate (CCNA) - From 2009 to 2012

Languages

English

Yoruba

Hobbies and Interests

Investment in stocks

Watching and analyzing football matches

Accomplishments

Delivers business tips in a “whats app” group, where I lead the financial arm to inspire investment ideas among youths.

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