Amanda Staples

*** ******** ** **********, ** ***02 240-***-**** ad5bx4@r.postjobfree.com

Professional Profile

Energetic professional ready to bring medical training and new ideas to a progressive healthcare facility that demands and recognizes efficient and effective practice.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing; Typing Speed: 50 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Problem solving skills; Time management skills; Attention to detail; Customer Service oriented

Key Qualifications

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT)

Certifications

N/A – Cumberland, MD

N/A

Education

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Experience

Hage's Market– Ridgely, WV

11/2021-03/2022

Cashier

Assisted customers by providing information and resolving complaints

Issued receipts, refunds, credits, or change due to customers

Maintained customer communication throughout the ordering or check out process

Provided a positive customer experience through customer care and attention to detail

Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts

Circle K– Cumberland, MD

08/2020-11/2020

Cashier

Assisted customers by providing information and resolving complaints

Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting

Issued receipts, refunds, credits, or change due to customers

Maintained customer communication throughout the ordering or check out process

Processed merchandise returns or exchanges

Provided a positive customer experience through customer care and attention to detail

Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts

Hamilton Relay– Frostburg, MD

04/2018-04/2019

Customer Service Representative

Checked to ensure that appropriate changes were made to resolve customers' problems

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Captioned calls by relaying word for word from the caller to my computer screen that transferred to a receiver's screen to be read

Belle Grove Grocery– Little Orleans, MD

05/2016-06/2017

Waiter/Waitress

Advised patrons of daily specials and provided appropriate responses to menu inquiries

Assisted in providing customer service and ultimate dining experience for guests

Ensured the table stayed clean throughout the meal

Provided efficient and effective communication with other kitchen and bar staff

Resolved customer complaints and mediated customer issues efficiently

Served food and beverages to patrons accurately and efficiently

Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff

Used sales techniques to increase food and beverage revenue

Golden Living Assisted Living Facility– Cumberland, MD

02/2012-02/2013

Resident Aid/Med Tech

Assisted family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping

Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Entertained, conversed with, or read aloud to patients to keep them mentally engaged and stimulated. Provided mental and emotional stimulation to patients to ensure continued vitality

Maintained accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitored patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets

Provided patients and families with highest level of emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provided physical assistance to patients as needed

Volunteer Experience

Flintstone Elementary School– Flintstone, MD

09/2011-05/2016

Teacher Aid

Made copies of worksheets for the students

Helped set up for school dances

Helped with the Santa's Secret Shop

Helped set - up, run, and take down the Book Fair's

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