DALIA REYAD

Email:ad5buu@r.postjobfree.com / phone: +201*********

PROJECT MANAGER

Results-focused IT professional combining 15+ years of experience in Oracle APPLICATIONS/Database, ITIL, design, system maintenance and customer service to drive service delivery solutions. Accomplished in taking projects from concept to launch. Credited with strong ability to identify trends, develop competitive strategies and execute strategically planned projects. Experienced in maximizing the user experience with innovative requirements design. Possesses citizenship in Egypt. Fluent in English and Arabic.

• Efficiency Optimization

• Risk Mitigation and Avoidance

• Agile Project Management

• Certified ScrumMaster

• Data Engineering/Integration

• AWS Cloud Technologies

• Big Data Analytics

• Data science /Machine learning

• Data Lakes

• Training & Mentoring

• Infrastructure Analysis

• Leading & Negotiating

Technical Proficiency

Oracle Middleware Technologies, Oracle eBusiness Suite, AWS cloud practitioner/technical essentials, AWS Glue, Athena, Apache Hadoop, Web Logic Server,, Identity / Access Management, and SQL/ NOSQL Database. Key Accomplishments

• Championed change improvements by following complaints from customers, liaising with different lines of business and updating group policy to incorporate improved service delivery policies.

• Safeguarded the client experience by maintaining constant contact from service initiation to resolution while working with highly escalated and critical top accounts issues.

• Mitigated downtime in issue resolution in the performance area by producing technical white papers.

Professional Experience

Self Employed (Jan 2020 to present)

• MCIT-Egypt / Amazon web services/ Chef Data Officer program

• MCIT-Egypt / Amazon web services/ practical data science academy

• Build social media dashboard using AWS AI services ( kinesis firehouse, S3, lambda, quicksight)

• Dataset –de-duplication using AWS Glue / ML transform aQrate consultancy (Apr 2019 Aug 2019)

Team leader

• Drive outsourcing technical team to support Oracle fusion apps /Exadata Tanmeyah Microenterprise services (Jan 2019 to March 2019) Oracle Implementations manager

• Manage all Oracle installations ( R12, RAC, weblogic) for core banking services Khawaizm/Freelancing Sep 2017 to Dec 2018

Project manager / Oracle middleware consultant

• Consultancy services / Lead implementation projects include WebLogic server and SOA suite.

ORACLE, Giza, Egypt 2007 – 11/2015

Oracle Technical Lead (Feb 2015 – Nov 2015)

• Reduced downtime in technical projects by outlining roadmaps with prioritization to achieve timelines while assisting GCS Managers with clusters to ensure proper handling of service requests.

• Maximized efficiency by coordinating the E-Business Support Clusters, extending the basic single-instance Oracle Database architecture for continuation of workflow performance.

• Mitigated risk exposure by maintaining and assisting customer managers in the global customer support across EMEA to ensure backups across multiple locations.

• Advanced employee integration by training and mentoring new hires staff to develop success skills to achieve initiatives in service and performance. Principle Technical Engineer (2014 – 2015)

• Resolved complex and highly escalated services requests by leveraging expertise as a Subject Matter Expert for EBS performance tuning and server related issue resolution.

• Strengthened relationships with clients by serving as a technical “go to” and point of resolution for top customers/critical accounts, troubleshooting and communicating complex information.

• Increased transparency into complex technical concepts for clients and service teams by writing and reviewing knowledge documents and White papers published on My Oracle Support.

• Demonstrated loyalty and commitment to customer needs with in-depth presentations via live webcast.

Senior Technical Engineer (2010 – 2014)/Technical Engineer (2007 – 2010)

• Improved service request results by monitoring progress and escalating issues to appropriate IT teams while providing technical support and troubleshooting for ERP release 11i/R12/R12.2.

• Enhanced problem resolution strategies by integrating new methods based on client needs assessment.

• Pushed projects through the pipeline by monitoring the lifecycle of the scope of deliverables while also working closely with development and implementation managers to develop and test products.

• Acted as an information resource, translating technical information for clients, guiding co-workers and writing/reviewing knowledge articles. MINISTRY OF INTERIOR, Kuwait 1996 – 1999

DBA Managing Consultant

• Provided administration consultancy on DB2 database server for MVS/ESA mainframe environment using MVS Time Sharing Option (TSO) and the MVS Interactive System Productivity Facility (ISPF).

• Boosted storage capacity by creating DB2 Structures and allocating required storage for the database and DB2 objects using VSAM access method services.

• Delivered efficiency with strong internal controls in place for spearheading maintenance and control of the DB2 database server on MVS mainframes to perform all structural changes within timelines.

Additional History

ALBADER FOR COMPUTERS CO., Applications Developer/Product Specialist, Kuwait 1996 – 1999 GULF RESOURCES CO., Applications Developer, Kuwait 1995 – 1996 Education & Development

MCIT-AWS practical data science intake 2 2022

Apache Hadoop Framework, edx 2018

Cloud Infrastructure Technologies, Linux Foundation, Edx, 2017 Cloud Computing Foundation, Exin, 2014

Training, Oracle Database 10g/11g Performance Tuning, Oracle University, UK 2014 and 2008 Training, Professional Project Management from Amideast, Egypt 2009 Training, Customer Relationship Management, Fujutsu, Egypt 2006 B.S., Computer Science, Sadat Academy of Management Science, Egypt 1995 Certifications

AWS Certified Data Analytics – Specialty, 2022

Certified ScrumMaster 2019

Big Data Fundamentals, Amazon web services, Dec 2018 Scrum Advanced, LinkedIn, March 2018

Leadership and management for PM Practitioners in IT, edx 2017 NoSql for SQL professionals, LinkedIn, Oct 2017

Agile Project Management Foundation by APMG International 2016 ITILv3 Expert in IT Service Management, BCS, UK 2013 Personal Leadership and Influence, CMI, Chartered management institute, UK 2012 Oracle Database 10g Associate, Oracle University 2006

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