Birendra Giri

*** ** *** ** **, South Richmond Hill, NY 11419

Mobile : 929-***-****

Email : ad5btr@r.postjobfree.com

Personal Summary:

Experienced banking professional with a strong background in customer relationship management, with a primary focus on lending and deposit management, onboarding new customers and maintaining good relationships with existing customers. Over 9 years of experience in the banking sector, providing financial services and assisting clients, including more than 3 years in leadership roles as a Branch Manager.

Professional Experience:

Assistant Manager of Cashier:

H-Mart, West side, Manhattan, NY, USA

February 2024 - Present

Managed daily cash operations, including opening and closing procedures, balancing registers, and overseeing cashiers' activities.

Provided exceptional customer service by resolving issues, processing returns, and handling complex transactions.

Trained and supervised a team of cashiers, ensuring adherence to store policies, procedures, and customer service standards.

Implemented effective cash management procedures to minimize discrepancies and ensure accurate accounting of funds.

Assisted in scheduling and staffing to optimise coverage during peak business hours while controlling labour costs.

Monitored inventory levels for cash drawers and implemented replenishment strategies to maintain adequate change supply.

Collaborated with store management to implement promotions, sales initiatives, and merchandising displays to drive sales and enhance customer experience.

Conducted performance evaluations and provided feedback to cashiers to support their professional development and enhance team performance. Branch Manager

NIC Asia Bank Limited, Kathmandu, Nepal

August 2021 - February 2024

Managed overall operations of a busy retail bank branch, including staff supervision, customer service, and compliance with banking regulations.

Achieved consistent growth in branch profitability through effective sales strategies and cross-selling of banking products.

Led team members, provide coaching, training, and performance evaluations to ensure high levels of productivity and customer satisfaction.

Successfully resolved escalated customer issues and inquiries, maintaining a positive reputation for the branch within the community.

Ensured compliance with all regulatory requirements, conducting regular audits and implementing corrective actions as needed.

Developed and executed branch marketing initiatives to attract new customers and expand market share.

Fostered relationships with local businesses and organisations to promote banking services and enhance community engagement.

Collaborated with senior management to develop and implement strategic plans for business growth and operational efficiency.

Senior Relationship Manager

NIC Asia Bank Limited, Kathmandu, Nepal

February 2019 - August 2021

Managed a diverse portfolio of high net worth clients, delivering personalized financial solutions and advisory services to meet their investment and wealth management goals

Cultivated strong relationships with clients through regular communication and financial reviews, resulting in increased client satisfaction and retention.

Collaborated with product specialists and investment advisors to develop comprehensive financial plans tailored to clients' needs and objectives.

Conducted credit analysis and risk assessments to evaluate lending opportunities, ensuring compliance with regulatory guidelines and internal policies.

Build and nurture strong relationships with clients, understanding their financial goals and providing tailored solutions to meet their needs.

Act as the primary point of contact for clients, ensuring exceptional service delivery and addressing inquiries promptly.

Lead and mentor a team of private bankers and relationship managers, providing guidance and support to drive performance and achieve business objectives.

Prepare and present comprehensive reports on client relationships, business development efforts, and revenue generation to senior management.

Supervisor– Internal Audit Department

Citizens Bank International Limited

July 2016 –February 2019

Led and supervised a team of internal auditors in performing financial, operational, and compliance audits across various departments and business units.

Developed risk-based audit plans and strategies to assess the effectiveness of internal controls and identify areas for improvement.

Conducted complex audit engagements, including process reviews, control evaluations, and fraud investigations.

Reviewed audit workpapers and reports to ensure accuracy, completeness, and adherence to professional standards and company policies.

Collaborated with management to communicate audit findings, recommend practical solutions, and track implementation of corrective actions.

Contributed to the development and enhancement of audit programs, methodologies, and tools to optimize audit efficiency and effectiveness.

Monitored regulatory changes and industry trends to ensure audit processes remain aligned with best practices and compliance requirements.

Provided training and guidance to junior auditors to foster professional development and ensure audit quality and consistency.

Assistant– Branch Operation

Citizens Bank International Limited

June 2015 – July 2016

Promoted consumer banking products and provided efficient service to customers.

Maintained effective deposit and credit relationship to clients.

Onboard new customers and retaining existing customers. Academics:

Master’s degree in Economics (MA-Economics), Tribhuvan University, 2017. Bachelor in Business Administration (BBA), Pokhara University, 2014. Languages:

Fluent in English, Nepali (Asian) and Hindi (Asian). Understand Spanish.

References: Available upon request

Contact this candidate