Customer Service Security Guard

RAMONA ARELLANO

**** ******** ******, ******, ********** 92881

E-Mail: **************@**********.***

Tel: 951-***-****

EMPLOYMENT HISTORY

GUARD HOUSE – 3M MINE SECURITY

FST SAND & GRAVEL/3M MINING – CORONA, CALIFORNIA

October 2015 – November 2023

• Operated mine security guard house • Monitored all trucks and visitors entering and leaving the mine

• Operated quarry scale house • Weighed in trucks and material weight

• Maintained client and visitor logs • Provided safety protection gear for visitors

• Trained new employees • Generated inventory tickets and daily reports

• Deterred crime and trespassers • Reported suspicious activity for loss prevention

• Attended health and safety meetings • Adhered to all mine safety protocols

• Spanish Interpreter for clients • Maintained clean and safe guard house and gated area PARALEGAL

LEGAL EAZE – RIVERSIDE, CALIFORNIA

January 2013 – October 2016

• Answered incoming calls • Assisted with cases for bankruptcy and family law

• Scheduled appointments • Drafted legal documents, notices, motions, summaries and witness testimonies

• Trial note taking and legal transcription • Case management and maintained legal files and evidence

• Located and contacted witnesses for trial • Prepared exhibits for trial

• Process serving • Filed cases at the courthouse

• Assisted with legal billing • Worked with law enforcement on cases

• Spanish Interpreter for clients • Appeared on court TV LEAD CASHIER/CUSTOMER SERVICE

STATER BROS MARKETS, INC. – CORONA, CALIFORNIA

January 1992 – December 2008

Hired as a Courtesy Clerk; promoted to Receiving; promoted to Deli Clerk; promoted to Lead Cashier/Customer Service

• Managed front of store as lead cashier • Received products from daily delivery trucks

• Scanned products and accepted payments • Inventory control and stocked shelves

• Sold money orders and postage • Took orders for deli counter and prepared hot and ready-made meals

• Assisted with bookkeeping • Redeemed coupons, issued credits, processed refunds and exchanges

• Assisted with bagging items • Volunteered at community events including annual Orange Blossom Festival

• Maintained clean and safe check-out area • Provided superb customer service for the store and for my local community

• Spanish Interpreter for customers • Awarded many times for highest donations for non-profit organizations MACHINE OPERATOR

HUGHES AIRCRAFT COMPANY – FULLERTON, CALIFORNIA

March 1978 – April 1985

Hired as a Wire Assembler and promoted to Machine Operator

• Read blueprints and assembly drawings • Operated soldering gun, wire cutters, wrenches, gauges and general hand tools

• Followed work instructions • Stripped and threaded wire and prepared components for soldering

• Gauged, measured and cut wires • Connected components by soldering and crimping connector pins to circuit board

• Positioned and aligned components • Practiced quality control and attention to detail and accuracy on all finished parts

• Wired chassis onto military torpedoes • Kept records of daily production output

• Checked tools in and out from tool crib • Maintained and trouble-shooted machinery

• Followed safety guidelines and procedures • Maintained clean and safe work area EDUCATION • CERTIFICATIONS • ADDITIONAL SKILLS

• ASSOCIATES DEGREE IN PARALEGAL • Bi-Lingual in Spanish PLATT COLLEGE – CENTRAL CAMPUS ONTARIO, CALIFORNIA • Guard Card March 2010 – September 2012 • Food Handler’s Certification

• Firearms Safety Certificate – California Dept. of Justice • MS Office and Adobe PDF

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