MEENA BASALA

ad5bsz@r.postjobfree.com

www.linkedin.com/in/meena-basala-49bb6b300

518-***-****

Professional Summary:

Experience working in Application analysis, Quality Assurance and UAT testing of application systems in Client/ Server and Web environments.

As a Configuration Analyst at General Dynamics Managed and coordinated with multiple teams along with employing automated frameworks to improve coordination between DevOps and IT Through Service NOW Change Requests.

Created tickets and involved in daily meetings to understand the existing issues and gather requirements of the Business Unit and functional requirement leads at Cognizant.

Experienced in creating medical claims, enrolling subscribers, and members in Facets.

Excellent working knowledge of HIPAA, Claims Processing for eMedNY contract in GDIT.

Familiar with industry standard methodologies like Software Development Life Cycle (SDLC), Agile (SCRUM) Development and Waterfall Methodologies.

Strong experience in using Defect Management tools like JIRA.

Good Documentation and Process Management skills with an ability to effectively understand the business requirement to develop a quality product.

Hands on Experience working in PMO for some projects and with solid understanding of Business Requirement elicitation techniques and effectively assisting and supporting Project Managers in managing their project.

Worked on multiple projects, gathered requirements from business stakeholders and performed process analysis.

Participated in investigations and root cause analysis.

Good Knowledge in areas to Identify, address, and communicate project risks, dependencies, and team impediments.

Monitored and reported project status and risks using RAID log.

Strong analytical and communication skills, effective time management, organizing, multitasking and process-oriented skills.

Technical Skills:

SDLC Methodologies : Agile, Waterfall

Database & Tools : MS SQL Server, MySQL, Oracle

Microsoft Office Tools : Word, PowerPoint, Excel, Project, Outlook, Visio

Bug Reporting Tools : IBM RTC, JIRA

Change Management Tools : Oracle ERP

Project Management Tools & Software : SharePoint, Plan view, Confluence

Professional Experience:

General Dynamics, Menands, NY Jan 2022- March 2024

Configuration Analyst

GDIT is a fiscal agent for the New York State Medicaid Management Information System (MMIS), called eMedNY. GDIT is involved in maintaining eMedNY system and performs the functions like Claim processing, Claim Payment, Enrollment, Provider Services, Eligibility Verification, Pre-Authorization processing, etc. As part of that, GDIT develops software on health care systems for any enhancements and provides maintenance and production support on the system.

Responsibilities:

Created requests for change (RFC to production) and by obtaining appropriate approvals. Facilitated release planning meetings with key stakeholders to identify proper sequencing of release packages. Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule.

Managed 11 software releases annually with Strong organizational skills handling the Release Go, CAB meetings and providing regular status updates and participate with the preparation and execution of production deployments and maintenance activities. Assist with QA activities and/or test execution as needed.

Participated in various review meetings with the development team.

Interacted with Business Users and Technical team in providing clear solutions to requirements.

Involved in writing Test Scenarios, Generic Test Cases with a good understanding of Test Tracking with TTS tool.

Gathered important information and documentation from meetings or documents and compiled a summary that included a project plan, target date and a list of responsibilities for each team member during the project lifecycle.

Managed relationships with project stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues to manage expectations on all project requirements and deliverables.

Creation of detailed Project and Program schedules, allocation of resources, estimating budget, setup executive reporting, manage stakeholder communication, Risks/Issue management and formulation of necessary metrics Collaboration with other cross functional groups and work streams.

Analyzed risks establish contingency plans and identify trigger events and responsibility for initiating mitigating action.

Assisted and written System Requirements Documents SRD, including Functional and Non- Functional Requirements.

Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.

Extensively involved in data validation between 834 Membership files to Facets back-end tables.

Worked on HIPAA compliance in validating claim numbers and ICD9 codes.

Constantly involved in review meetings making sure testing is done in a timely manner and deadlines are met.

Identified opportunities for improvements within release, resulting in increased service stability and availability through optimal release and deployment processes.

Produced reports and metrics to define software change release readiness, successes, trends, and issues.

Determine computing resource requirements, such as execution time, resources, and priority considerations necessary to support the workload schedule.

Be a Team Player by making recommendations to enhance scheduling and processing changed.

When needed, provided escalation workflows to help mitigate work stoppages, and troubleshoot issues as they arise.

Adept with IBM WebSphere and Thin Client Applications and with some knowledge on IBM dB2 and maintained backups of files used for testing application programs.

Reviewed application run instructions, recovery instructions and other complex operational documentation for accuracy, completeness, and compliance with standards.

Presented findings to Officers, providing information needed for effective decision making.

Successfully designed high visibility release weekend reporting notification and release bulletin templates.

Created and implemented a Monthly Release Deploy process.

Streamlined the release weekend reporting process and internally branded the Infrastructure Release team.

Closely worked with Reporting team and had hands on exposure to Power BI tools.

Facilitated weekly Area Release Manager meetings to report on release health, issue resolution and risk management.

Monitored the progress of the release to make sure the schedule will be met.

Planned application delivery with several software development teams including the Integration test team.

Hence achieving the primary aim to enable continuous delivery of a solution in the hands of the customers as soon as possible. Apart from that, ensured quality benchmarks are met.

Review, approve and track all IBM Rational Team Concert (Mainframe COBOL) packages generated for Evolution Projects, Fast Tracks and Defects, for multi-platform environments.

Review, approve and track all IBM Rational Team Concert (Mainframe COBOL) packages generated for Evolution Projects, Fast Tracks and Defects, for multi-platform environments.

Verifying packages prior to being approved & promoted to each environment.

Maintain multiple eMedNY Release spreadsheets, and coordinate Team Calendars for Evolution Projects, Fast Track and Defect promotes.

Create and maintain eMedNY documents for Evolution Projects, Fast Track & Defects, and Dimensions. Upon completion of packaging, distribute and release for Production to all internal departments.

Track & send requests for all Database Change(s) Requests for all Evolution Projects, Fast Tracks and Defects, in all environments, to the eMedNY Architecture team for approvals.

Review, approve, track & promote eMedNY Data Element Change Requests (DECRs). Monitor & coordinate the following, as they migrate through all eMedNY environments: SQL, Edit settings, System Parameter/XLAT/System Lists, Job Control Language (JCL), Procedures (PROCs), Control Cards, Zweasy data loads, Conversions.

Strong analysis, problem-solving experience (requirements analysis, documentation, user stories), ability to gather and analyze information skillfully.

Excellent oral and written communication skills, presentation skills, interpersonal skills to collaborate with customers and internal cross-functional teams, good decision-making, ability to work independently and deliver on time with quality, strong MS Office suite including Visio and Project skills.

BLUE CROSS BLUE SHIELD North Carolina

Business Analyst/ Associate Project Manager Sept 2017- March 2019

Responsibilities:

Developed the project plan including tasks, durations, dependencies, and key milestones. Identified critical path items and formulated contingency plans.

Created project status report ensuring all the business-critical activities, developments, and risks associated with a project are clearly mentioned.

Responsible to maintain and track SLA progress, escalations handling and monitor standard project execution status, responsible for service management functions like incident management (IM), problem management (PM), disaster recovery management (DR), root cause analysis (RCA).

Identified and gathered business goals and requirements from user community, analyzed and translated customer business requirements into technical requirements and functional specifications for system design and implementation.

Extracted the Business Requirements from the Business Users and documented it for the developers following the HIPAA guidelines by conducting JAD sessions and Interviews.

Responsible for configuration/ compatibility and testing with the help of Facets and SharePoint

Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, and other issues through the life of the project.

Facilitated JAD sessions with business users and SMEs to identify and gather various Functional and Non-Functional requirements. Used Jira Agile to create User stories.

Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.

Planned a strategy, road map and allocation pattern for claims processing, effectively resolving accounts receivable claims.

Conducted UAT walkthrough sessions to update participants on the expectation and the UAT process. Lead Defects Management team through different phases of release.

Cognizant- Google, Hyderabad, India March 2015- Oct 2015

Senior Process Executive

Cognizant provides information technology, information security, and consulting. Google My business process provides you with the ability to list your business location on Google Maps and local search results.

Responsibilities:

Gathered important information and documentation from meetings or documents and compiled a summary that included a project plan, target date and a list of responsibilities for each team member during the project lifecycle.

Provided analysis in Google My Business (GMB) which involved in Google Business Listings varying from small to large scale.

Created tickets and involved in daily meetings to understand the existing issues and gather requirements of the Business Unit and functional requirement leads.

Managed resources, coordinated deliverables, managed risks, and developed and executed test plans and communications.

Researched and documented minimal viable products for improving and streamlining the configuration processes and integrating with asset management.

Reduced time to market by partnering closely with development team, improving knowledge of configuration management.

Reduced rework and testing time by developing process and documenting test cases that developers, process owners, and the testing team could.

Improved automation of data into configuration management database (CMDB), providing more accurate data.

Conducting Application Test Automation

Using risk-driven techniques to develop, maintain, and execute automated test suites for various applications, i.e., perform automated functional and regression testing.

Working with the Development team to capture and reuse automated Unit Test Cases, and other Development test objects.

Executing, Documenting, and evaluating test cases and test results

Planned and facilitated project review meetings to expedite requirements and resolution of project issues.

Prepared the project plan using Microsoft Project for scheduling and created weekly status report and updated the client/ stake holders on the health of the projects.

Assisted in subproject planning, budgeting, vendor selection and quality assurance efforts.

Facilitated the testing meetings to resolve the identified issues during QA.

Monitored timelines and flagged potential Risks/Issues to be addressed.

Organized tasks, milestones, relationships, staff assigned, durations as well as Conducted and documented weekly status review for Business Owners.

GENPACT, Uppal, Hyderabad August 2013- Sept 2014

Process Associate

Genpact is a global professional services firm that is into Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Genpact serves General Electric as its major Client through One-Ge process.

Responsibilities:

Regular interaction with Client IT team to identify the trends in issues to perform root cause analysis and propose corrective action plans for the same.

Coordinates the communication support staff and systems staff on major Infrastructure changes outages affecting business, enhancements, and future release calendars.

Identified and worked with users of GE Aviation, GE Power, Oil and Gas plants in

resetting User SSO ids.

Understand and discuss the Supply chain requirements with the Users and preparing the detail design documentation by creating cases known as Incidents.

Manage the Incident management Global and Regional process owners in driving Service management best-practice and ITIL process standardization.

Recorded Incidents in Service Now tool and provided user with the exact resolution.

of the issues.

Used Applications EDSTRB for GE Aviation Users, GE E-pass for GE Energy.

Drove implementation of standard execution of the Incident management process.

Assists Incident Management global and regional process owners in standardization to enable offshore targets.

Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.

Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action like training etc.

Education:

Bachelor of Technology in Electrical Engineering from JNTU.

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