Susan D. Angell

716-***-****

Email address: ad5bsp@r.postjobfree.com

Career Goals: Seeking a position within a company that promotes advancement and development opportunities, while challenging my abilities. Objective: Provide to an employer 15+ years of experience in customer service and sales as well as administrative office duties and leadership skills.Experience:

GE Money: Customer Service/Sales Rep, January 2000-October 2009 Accomplishments: Succeeded in utilizing my skills in retaining customers who were having issues.

Sign up potential clients and explain the benefits of the club they are joining. Received the “Hero of the Year Award” for going above and beyond my duties and skill set to help a distraught customer. (First and only such award ever given)

Summary of Qualifications: High energy self motivator who works well under pressure. Knowledgeable in multiple systems to include: Microsoft Word, and Outlook Express. Accepts criticism well and deals calmly and efficiently in high stress situations. Interacts well with coworkers, clients and customers, with willingness to accept challenges and set goals. Used to using multiple screens at one time.

Promoted to Supervisor of AARP Motor Club by the AARP Director 2007 Same duties, but any CSR who was having a problem with an AARP client was transferred to me and I resolved any issues they had. I reported directly to the AARP Director in Washington.