Administrative Assistant Customer Service

Jacqueline Pederson

OFFICE/ADMINISTRATIVE ASSISTANT

DES MOINES, IOWA 515-***-****

*****************@*****.***

Objective

To obtain a challenging office/clerical position in a dynamic and professional organization where I can use my leadership and technical skills, and customer service experience. Experience

Glen Oaks Alzheimer’s Special Care Center

March 2022-Present

• Administrative Assistant

• Answered all phone calls

• Scheduler for Nurses and CNAs from January 2023-July 2023

• All orientation’s for new employee’s (paperwork, employee file audit’s,)

• Any projects given to me from Administrator, Health Services Director, and Business office Manager

• Manager on Duty-Work one weekend a month to help staff with any problems Wellmark Blue Cross & Blue ShieldCustomer Service Representative April 2021- March 2022

• Answered all incoming phone calls

• Helped Wellmark Customer’s with changes in medical insurance

• Answered all questions from customer’s regarding medical policies

• Answered emails from customer’s regarding questions about medical policies/coverage Green’s Appliance, Heating and Cooling

Lead Service Coordinator/Office Assistant

January 2015-April 2021

• Coordinating schedules for HVAC and Appliance Technicians

• Routing call

• Data Entry

• Answered all incoming phone calls from customer’s regarding scheduling and appliance and HVAC questions

• Filing, collections, any projects given to me by Office Manager

• Payroll help/Backup

Education

Des Moines Area Community College

Major: Associate degree in general studies

Dowling Catholic High School

High School Diploma 2004-2008

Skills & abilities

• Customer Service

• Problem solving

• Communication

• Leadership

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