Call Center Management Experience
Resume:
Richard Rodriguez Jr
Phone: 956-***-****
Email: *******.******@*****.***
Summary
I have worked in a Call Center/Corrections institution over 13 years for various agencies. Helping guiding people, and providing word class service has been my priority throughout the years. I have learned to multitask in a very fast paced setting by answering phone calls, opening security doors, providing the public with important information pertaining to their loved ones, interacting with attorneys and providing them with the proper documentation and service. I am a very good listener, and have experience in dealing with people of all backgrounds. Deescalating situations, giving people the ability to feel hope and finding solutions is what drives/inspires me to go to work. I’ve been fortunate enough to be currently employed by Advanced Call Center Technologies (ACT) for the last 3 years plus. I’ve been an SCA and a Team Manager. I have learned the concept of Team Work in this environment and enjoy providing world class service to all staff and customers. My duties is to assist all agents, take supevisor calls, and provide OJT training to all new incoming staff. I also do Call Evaluations, Grade Calls, and Coach agents.
Skills
Ability To Perform Affectively Under Extreme Pressure Certified in First Aid CPR
Good Report Writer
Multitasking
Team Player
Social Person/People person
Basic Computer Knowledge/ able to learn and master new information Fast Learner
Good Listener
Organized Setting
Good Leader
Experience/History
Port Isabel Detention Center (Ahtna Support & Training Services LLC)
(Asset Protection & Security Services)
From: 11-29-2007
To- 10-02-2017
East Hidalgo Detention Center (The Geo Group Inc)
From: 07-16-2018
To: 07-17-2019
Carrizales Rucker Detention Center
From: 12-10-2019
To: 08-28-2020
Maximus
From: 11-09-2020
To: 12-20-2020
Teleperformance
From: 01-04-2021
To: 02-01-21
Advanced Call Center Technologies (ACT)
From: February 2021
To: February 5,2024
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