KV Ramana Rao

Technical Writer Editor

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Contact details:

KV Ramana Rao

***, ********* *********

LIC Colony, Mehdipatnam

HYDERABAD - 500 028 (TS) India

Cell No. 998**-*****

Email Id: ad5bs7@r.postjobfree.com

LinkedIn profile: www.linkedin.com/in/kvramanarao

Profile in brief:

• 20+ years of tech writing and editing, primarily in presales and ERP and CRM areas

• Help authoring tools, including MS Word, MS FrontPage, and RoboHelp X3

• Trained in SAP R/3 and Siebel CRM software packages

• 16 years in sales, marketing, MIS, and quality systems with leading engineering companies Education:

B. Tech (Electrical Engineering) from JNTU, Hyderabad in 1981 Writing and editing experience:

1) Sep’ 19 till date: Freelance work with multiple clients:

• Jan’ 22 till date: Multiple IT services companies: Creation and review of proposals

• Oct’ 22 to Jan’ 23: HC Robotics, Hyderabad: Creation and review of proposals, brochures, and CVs

• Apr’ 22 to Sep’ 22: Loyalty Juggernaut, Hyderabad: Review of knowledge base articles using Doc 360

• Apr’ 22 to June’ 22: Edifecs, Mohali: Creation and review of proposals and related docs

• Apr’ 21 to Mar’ 22: Zaravya Informatics, Hyderabad: Creation of user guides for web and mobile applications in telecom billing, POS (Point of Sale), and food and grocery deliveries

• Aug' 20 to Oct’ 20: Fingent Solutions, Kochi: Creation and edit of articles

• July’ 20 to Nov’ 20: AiRo Digital Labs, Gurgaon: Creation and edit of case studies, presentations, and teasers

• Jan’ 20 to July’ 20: Dynamics eShop, Hyderabad: Response to RFE (Request for Evidence) from US consulate, instrumental in successful defense of work permit visa (H1 and L1) applications

• Aug' 12 to Sep' 12: ISB (Indian School of Business), Hyderabad: Edit of content relating to the website of WCED (Wadhwani Centre for Entrepreneurship Development)

• Apr’ 11 to Nov’ 11: ISEA (Info. Security Education & Awareness) of CDAC: Edit of articles, error messages, and survey forms

• Apr ' 07 to Nov ' 09: Redpine Signals, Hyderabad: Creation and edit of user guides

• Jan’ 05 till date: Creation and edit of CVs, SOPs, and LORs (letters of recommendation) for students applying to MS and MBA programs at US universities 2) Jan’ 05 to Aug’ 19: Sr. Tech. Writer with Cyient Limited, Hyderabad: (retired from service on attaining the age of 60, the official age for retirement): Cyient is a leading global company in engineering, manufacturing, data analytics, and networks and operations. I was KV Ramana Rao

Technical Writer Editor

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part of a 15-member bidding team of the GIS (Geographical Information Systems) vertical consisting of 6000+ members.

• Creation and edit of proposals (~ 200 per year) plus all the related queries and clarifications

• Creation and edit of CVs (~ 500 per year), as part of proposals, or for onsite deployments

• Responses to RFEs from the US consulate, resulting in successful defense of work permit visa (H1 and L1) applications of several Cyient resources

• Creation and edit of various other docs. such as capability docs, design docs, case studies, presentations, white papers, press releases, user guides (for in-house tools), and training materials

• Doc support, contributing to signup of several major projects

• Doc support, instrumental in award of visas (B1, H1, and L1) to several Cyient resources 3) Dec’ 02 to Jan’ 05: Technical Writer with Solix Technologies, Secunderabad: Solix is a leading software company that provides end-to-end solutions for enterprise applications. I worked on Digiprise, the web-enabled ERP and CRM solution which was developed using SQL Server database and ASP.

• Creation of user manuals and online help comprising of Help, FAQs, Index, Contents, Search, and Glossary using RoboHelp X3

• Support for product research, conceptualization, and testing (functional and usability)

• Creation and edit of content for presentations, white papers, brochures, product tours, press releases, newsletters, case studies, and the website 4) June’ 02 - Dec’ 02: Technical Writer with San Marina Infotech, Hyderabad: San Marina is in the business of custom-built software solutions. I worked on the POS (Point of Sale) solution which was developed using MySQL and Java Swing.

• Creation of user manuals and online help using MS Word and MS FrontPage

• Support for product research, conceptualization, and testing (functional and usability) Other experiences:

1) Sep’ 97 – May’ 02: CRM/ERP-related training:

• Learnt SAP R/3 and Siebel CRM, and worked as a faculty with a training institute

• Zeus Corporate, Hyderabad: Doc support for development of a healthcare ERP solution 2) June’ 81 – Aug’ 97: Sales and marketing roles with leading engineering companies:

• Marketing Engineer with Crompton Greaves to Product Manager with Bajaj Electricals

• Work with diverse customers such as dealers, industries, consultants, OEMs, projects, and government organizations

• Work on publicity, promotion, advertising, market research, and MIS functions

• Legal, commercial, and admin issues aside from sales and profit targets

• Exposure to ISO 9000 quality systems and successful performance in several quality audits Countries worked in:

Malaysia and India

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