LISA M. LEWIS

PROFESSIONAL SUMMARY

Over ** years experience in the residential multifamily and housing division as a Property Manager. Assistant Manager and Compliance Manager. Energetic, dedicated, and proven to meet deadlines. Excellent with analyzing monthly budgeting and accounting reports to maintain expenditure controls. Ability to contribute to a company's overall success through the use of exceptional marketing, managerial skills and company sponsored resident and community social activities Certifications Georgia Registered Notary/Certified Life Coach Additional Relevant Skills Customer Service Renewal/Recertification Process Excel/Microsoft Office Suite

WORK HISTORY

Property Manager, 12/2019 - Current

Quest Communities Organization

Spearhead the eviction process on behalf of the management company, including but not limited to appearing in court

Market property to prospective residents by planning and hosting on-site events, utilizing social media platforms in addition to paid media outlets

Property maintenance budgeting

Counseled residents on Low Income Housing Tax Credit (LIHTC) program requirements

Verify resident eligibility to participate in LIHTC program and terminate participants, if necessary

Provide clerical support and customer service during leasing transactions

Followed up on delinquent tenants and coordinated collection procedures

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services

Assistant Property Manager, 02/2018 - 08/2019

Dorchester Management Services

Manage and supervise the financials, operations, maintenance, administration, and improvement of the residential property

Assume duties of property manager in his/her absence, which included overseeing proper move-outs, scheduling maintenance for units, conducting inspections related to evictions, etc

Prepare and manage the operating budget to control expenses and meet financial objectives; Prepare financial variance reports as needed

Verify resident eligibility to participate in LIHTC program and terminate participants, if necessary

Develop, implement and monitor marketing strategy to maximize resident occupancy and generate a sustaining flow of qualified prospects

Inspect the property on a regular basis and schedule improvements and repairs

Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies

Regularly conduct marketing surveys to be aware of competitors' activities in the surrounding

Kept accurate records of all resident and tenant correspondence.

Manager, 01/2016 - 08/2019

YMO Real Estate

Provide training for leasing staff regarding tax credit program changes, policy and procedures

Assume duties of property manager in his/her absence, which included overseeing proper move outs, scheduling maintenance for units, conducting inspections related to evictions, etc

Accomplished multiple tasks within established timeframes

Maintain high occupancy of units in addition to a low delinquency of payment for the property

Provide clerical support and customer service during leasing transactions

Ensure compliance with pre-determined monthly budget and maintain proper file documentation related to the budget

Advised clients on Section 8 housing program rules and regulations

Tax Credit Leasing Specialist, 11/2012 - 09/2013

Courtland Partners

Leasing, sales, marketing and advertise promotions, performed outreach and social media marketing, and coordinate residential community activities

Maintained 90% or above occupancy rate; Focused on resident retention

Supported front and back office

Educate and train leasing staff on program policies and procedures

Evaluate leasing staff on job performances

Counseled and educated clients on LITCH housing program qualifications, rules and regulations

Advise residents on financial and budget planning

Approve/terminate participants LITCH eligibility

Consult and assist participants with housing search/support housing placement process

Promotions, outreach marketing, advertisement, and coordination of community activities; Knowledgeable of state government housing programs and special housing services

Property Manager, 09/2005 - 11/2012

Universal Realty Associates, LLC

Provide property management services for a portfolio of 20 single-family homes for a sole proprietor

Spearhead the eviction process on behalf of the property owner, including but not limited to appearing in court

Maintain high occupancy in addition to a low delinquency of payment for the properties

Provide clerical support and exceptional customer service during all transactions

Ensure compliance with Section 8 program requirements for select properties

EDUCATION

Associate of Arts, Business Administration, 05/1992

Atlanta Technical College - Atlanta, GA

Newnan, GA 30265

404-***-****

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SKILLS

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Building Operations

Fair Housing Mandates

Affordable Housing Programs Knowledge

Property Tours

Tenant and Eviction Laws

Multi-Family Property Management

Leasing and Sales

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