Customer Service Data Entry
Resume:
Sherry Parrish
Lucama, NC *****
***********@*****.***
SUMMARY A knowledgeable individual with experience in various backgrounds of work. A passion for perfection in any work setting to meet goals and perform over set expectations. Extensive experience in the business industry, with knowledge of multiple systems and the inner workings of most office settings. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Associate known for having great organizational skill and a gift of working with all types of customers to create an enjoyable experience. Looking for a new role where hard work and dedication will be highly valued.
SKILLS • Customer assistance and relations, Bookkeeping, Order and Refund Processing, Financial and Loan processing, Office Skills including computer, team management, etc. Collections Authorized to work in the US for any employer
Work Experience
Loan Specialist
Lendmark Financial Services - Rocky Mount, NC
March 2024 to Present
Answering phones, collections etc
Pharmacy Copay Rep
Remex Inc. - Cary, NC
November 2022 to March 2023
Customer service, Pharmacy copay. Remote from home. Typing, Inbound calls, Critic Contrat work
Customer Service Representative
Alorica- United Healthcare - Remote
May 2022 to November 2022
Customer Service, Health Insurance, Inbound & Outbound Calls, Assisting clients with Medicare, Typing, Citrix App, ADP App, Knowledge Base, etc
EXPERIENCE Remote Customer Service
FCR Upstart Solutions - Rocky Mount, NC
January 2021 to May 2022
• Respective) Call Center Working from Home
• Customer service, Data Entry, Verification, Computer Skills, Financial work, Scanning, Emailing, Microsoft Office, Slack, ADP
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Educated customers on special pricing opportunities and company offerings.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Made outbound calls to obtain account information.
• Developed strong customer relationships to encourage repeat business.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Exceeded company productivity standards on consistent basis. Professional Loan Specialist
One Main Financial - Nashville, NC
January 2017 to November 2021
• Computer Skills, Collections, Data Entry, Title Work, Loan Closing, Cash Drawer Exp, Customer Service, Certified Notary, Answering Phones. Administrative Assistant
Etheridge Roofing
January 2016 to January 2017
• Computer skills, Payroll, Invoices, Collections, Data Entry, Scanning, Faxing, Emailing, Microsoft Office, Filing, Making Appointments, Answering Phones, Notary Asst Branch Manager
HOME CREDIT CORPORATION
January 1999 to January 2016
• Computer skills, Microsoft Office, Data Entry, Supervised Employees On A Daily Basis In My Area Giving Them Daily Sheets That They Were Responsible For That Day, Interviewed And Trained Employees When They Were Hired
• Handled All First And Month End Reports For The Corporate Office, Pulled Collections & Aging Calls Each Day, Visited Dealers Often To Get More Business And Sales For Our Company, Handled All Invoices And Paid All Office Bills, Handled All Cash Deposits To The Bank, Handled 5 Mulita Phone Line, Handled All The Ordering For The Office And Computer Supplies, Handled All Direct And Personal Loans & Taking Applications Pulling Credit Bureaus And Pulling DMV Checks On Each Customer, Logged Titles,& Return Checks And Deposits Each Month, Ran And Closed All Auto And Personal Loans, Certified Notary Licenses
Deposit Operations Clerk
BB&T - Wilson, NC
June 1996 to September 2001
• Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies. Parking Enforcement Officer
Wilson Police Department - Wilson, NC
August 1987 to May 2000
• Patrolled parking areas and monitored car safety to prevent theft and damage.
• Directed drivers to proper parking areas and enforced special parking restrictions.
• Patrolled premises regularly to maintain safety of employees and visitors.
• Called and coordinated with police, fire and EMT services. Education
2 in Business Ethics
Wilson Technical College - Wilson, NC
August 1986 to May 1988
12 in Business
JAMES BAXTER HUNT HIGH SCHOOL
August 1982 to June 1986
Skills
• Strong interpersonal skills,
• Help Desk
• Data Entry and Maintenance
• Adaptive Team Player
• Pharmacy Copay (1 year)
• Upbeat and Positive Personality
• 36 wpm Typing Speed
• Customer Service
• Citrix
• Microsoft Office
• remote from home (5 years)
• Data Entry
• Call Center
• Sales
• Customer Relations
• Clerical Support
• Understanding Customer Needs
• Courteous with Strong Service Mindset
• Multitasking and Prioritization
• Customer Account Management
• English
• ADP (4 years)
• Windows
• Upselling Products and Services Self-Sufficient, extremely organized,
• High-Energy Attitude
• Building Customer Trust and Loyalty
• Responding to Difficult Customers
• Credit Card Payment Processing
• Creative Problem Solving Excellent worth ethic, Cash flow
• Issue and Complaint Resolution
• Customer Data Confidentiality
• Expert
• Inbound and Outbound Calling
• English
• Efficient and Detail-Oriented
• Call Center Operations
• Communication skills
• Data Entry analysis
• Phone etiquette
• Order entry
• Customer service
• Cold calling
• Live chat
• CRM software
• Typing
• Pricing
• Cash handling
• Windows
• Help desk
• Medical terminology
• Clerical experience
• Supervising experience
• Analysis skills
• Microsoft Outlook
• HIPAA
• Documentation review
• Microsoft Excel
• Marketing
• Google Docs
• Driving
• Microsoft Word
• Software troubleshooting
• Supply chain
Certifications and Licenses
Driver's License
Contact this candidate