EXPERIENCE

EDUCATION

Lashall Johnson

CUSTOMER SERVICE REPRESENTATIVE

817-***-**** ad5bnz@r.postjobfree.com Richland Hills, Texas 76118 Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. CUSTOMER CLAIMS REPRESENTATIVE

Sitel

Richland Hills, TEXAS August 2022

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September 2023

Analyze and investigate complicated insurance claims to help prevent fraud.Review and process new claims reports.Organize and present claim review plans. Resolve claims in a timely manner.

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Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.

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Screening and routing patient calls to other departments e ciently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.

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CUSTOMER SERVICE AGENT

Concentrix

North Richland Hills, TEXAS

October 2020 - November 2021

Responding promptly to customer inquiries.Processing orders, forms, applications, and requests. Acknowledging and resolving customer complaints. Communicating with customers through various channels.

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• Submitting and processing orders to ensure customers receive the products or services they request on time. TECHNICAL SUPPORT REPRESENTATIVE

Sykes

North Richland Hills, TEXAS

March 2017 - October 2020

• Troubleshooting technical issues

• Diagnosing and repairing faults.Resolving network issues.Installing and con guring hardware and software. Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.

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• Following up with clients to ensure the problem is resolved. H.S. Diploma, Estacado High School,

Lubbock, TEXAS

May 2001