Viola Harris

Customer Service Representative

Columbia, SC 29203

ad5bnu@r.postjobfree.com

+1-803-***-****

Positive and professional Customer Service Representative . In this role, I will be our customers’ first point of contact, responsible for delivering a best in class customer support experience. 1. Interpersonal and customer service skills.

2. Analytical and problem-solving skills.

3. Multitasking and organizational skills.

4. Ability to answer a high volume of calls and/or emails daily. 5. Ability to share work among a customer service team. 6. Attentiveness and patience.

7. Time-management skills.

8. Ability to find the positive in any situation.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Manager

Vito Supply Customer Service LLC - Columbia, SC

June 2014 to December 2023

Processing accounts and incoming payments in compliance with financial policies and procedures. Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data. Preparing bills, invoices and bank. Exceptional attention to detail Oral, verbal and written communication. Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, route and redirect problems to correct resources. Walk customers through the troubleshooting process. Follow-up with customers, provide feedback and see issues through to resolution. Provide excellent customer service skills and exceed customers’ expectations. Ensure proper recording, documentation, and closure of all support tickets. Document all call information according to the standard operating procedure. Track success with First Call Resolutions. Update existing customer information into CRM. Enter new customer information into CRM. Knowledge of help desk procedures, products, and services. Perform pre-trip and post-trip inspections of assigned vehicle; set correct destination and route signs. Operate various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules. Pick up and discharge passengers at designated bus stops safely; regulate heating and ventilating equipment on the bus for the comfort of passengers. Report all accidents incidents or unusual occurrences to dispatch office immediately; submit written reports on unusual occurrences as required.

• Maintained and supervised office operations

• Communicated with clients

• Supervised office staff

• Supported and trained staff

• Managed payroll

• Maintained office efficiency by organizing operations and procedures Accounts Payable/Receivable Clerk

Masco Contractor Services

May 2008 to April 2014

Performed detailed research to resolve discrepancies in payment. Invoice federal contact payment application.

Demonstrated open and professional communication with clients as needed for quality service.

• Generated and reviewed age analysis regularly for outstanding balances to ensure compliance.Submitting payments received to CIT Factor for processing.

• Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence.

• Preparing and maintaining customer’s monthly reconciliation schedules.

• Process and issued credit memo after research has been completed.

• Preparing and maintaining customer account reconciliation schedules using Oracle database and Clarify Claims Management systems.

• Preparing monthly reconciliation status reports for management.

• Responsible for performing credit collections on past due accounts in the range of current to over 180 days delinquent in the Western Region.

• Increased or reduced customer’s credit limit after research and verification of financial statements.

• Pursued payment in the form of collection correspondence, delinquent statements and phone calls.

• Worked closely with other departments to determine current status of accounts. Sale Associate/ Retention Customer Service

Bellsouth /AT&T - Charlotte, NC

December 1999 to May 2008

Team Lead inbound sales calls with team member to establish sales and customer retention goals. Consistently met and exceeded department expectation for productivity and accuracy levels.

• Received Employee Performance Award after maintain record sales achievement year over year. Extensive experience in sales retention and telemarketing

• Strong familiarity with the telecommunication industry Excellent grasp Team lead help developed new client retention strategies reducing churn.

• Implementing wireless,DSL, Direct TV to analyze and overcome sales challenges.

• Superior grasp of customer needs and inbound retention strategies

• High organization and interpersonal skills

• Sound abilities in office equipment use including telephone computer and fax machine

• Good written and oral communication skills

• Addressed consumer needs and outlined how continued will fulfill those needs.

• Adhered to previously approved script during calls.

• Provided superb customer service courteously and efficiently.

• Responded immediately and accurately to all billing dispute inquiries.

• Processed new service saved account and rescheduling orders.

• Explained new services and products to existing customers.

• Tabulated and reported on retention effort outcomes Education

Bachelor's degree in Bachelor’s In business management Benedict College - Columbia, SC

August 1983 to May 1985

Skills

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• Invoice (10+ years)

• AP (10+ years)

• Scheduling (4 years)

• Filing (10+ years)

• Receptionist (8 years)

• Data Entry (10+ years)

• Billing (10+ years)

• Account Reconciliation (10+ years)

• Balance Sheet Reconciliation (10+ years)

• Help Desk (6 years)

• Software Troubleshooting (6 years)

• Telecommunication (10+ years)

• QuickBooks (10+ years)

• General Ledger Accounting (7 years)

• School Bus Driving (10+ years)

• Office Management (9 years)

• Financial Report Writing (3 years)

• Bus Driving (10+ years)

• Bank Reconciliation (3 years)

• Active Directory

• Financial Statement Preparation (3 years)

• Inside Sales

• Financial Analysis

• Shuttle Driving (10+ years)

• Computer Networking (10+ years)

• Microsoft Windows Server (10+ years)

• Desktop Support (6 years)

• DNS

• System administration

• Project management

• Organizational skills

• Financial acumen

• Communication skills

• Customer service

• Supervising experience

• Financial analysis

• Sales

• Financial report writing

• Telecommunication

• Accounting

• Financial statement preparation

• Computer networking

• Inside sales

• Windows

• General ledger accounting

• Account reconciliation

• Active Directory (10+ years)

• Balance sheet reconciliation

• Driving

• Microsoft Windows Server

• Accounts receivable

• Accounts payable

• Telemarketing

• Desktop support

• Help desk

• QuickBooks

• Front desk

Certifications and Licenses

Class B CDL

February 1985 to July 2022

Class B CDL passenger endorsement tanker endorsement air brakes endorsement Assessments

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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