Sheena Thompson

Columbus, OH ***** 614-***-****

ad5bnc@r.postjobfree.com

OBJECTIVE: Seeking Customer Service Representative position.

Proven dedicated, experienced, confident, self-starter who has capitalized on day-to-day interactions and relationships to provide exceptional service to clients and customers.

Resilient team player that will forecast potential areas of growth, risk situations, and promote service and ideas as strategies that match client requirements and goals

PROFESSIONAL EXPERIENCE

ContactUS Communications

Customer Service Representative 11/2020Current

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provided pricing and delivery information

• Performed customer verifications

• Direct requests and unresolved issues to the designated resource

• Manage customers' accounts

• Prepare and distribute customer activity reports

• Maintain customer databases

• Communicated and coordinate with internal departments

FedEx

Packer 9/2017-8/2019

• Scanned boxes and packed for loading into trucks attaching identifying tags to containers

• Moved cartons, products, and materials to and from storage, production, and shipping areas

• Read work orders and followed verbal instructions to expedite completing daily assignments

• Coordinated with teammates in management of inventory, fulfillment, shipping and receiving

STARTEK

Customer Service Representative 7/2016-9/2017

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

ContactUS Communication

Customer Service Specialist 8/2015-7/2016

Handle routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.

Navigate a computerized system for responding and/or troubleshooting to customer questions.

Followed call center training scripts to professionally handle different scenarios and issue

Managed up to 50 daily inbound and outbound calls in a professional and efficient manner

Identified customer needs, clarified inquiries, researched information, and provided solutions

Conducted trouble shooting always going above and beyond to exceed customer expectations

Contact this candidate