Andoh Stanley Ego

ad5bn3@r.postjobfree.com 613-***-**** Ottawa, Ontario

SUMMARY

Seasoned professional with 8 years of experience in customer service and administrative roles, seeking for Customer Service Representative Position. Expertise in providing exceptional customer support, managing sensitive data, and coordinating logistics. Bilingual proficiency and a proven track record of enhancing customer satisfaction.

WORK EXPERIENCE

COOPÉRATION INTÉGRATION CANADA (CICAN)

Administrative Assistant

Oct 2022 - Present

•Facilitate effective internal and external communications as the primary contact, ensuring clear and timely exchanges.

•Manage data entry and maintain organized filing systems, streamlining information retrieval and upholding data integrity in accordance with privacy regulations.

•Coordinate and prepare logistics for meetings and events, including the distribution of agendas and minutes to optimize organizational efficiency.

GLM MARKETING

Bilingual Sales and Customer Service Agent

Oct 2021 - Aug 2022

•Delivered comprehensive customer support, resolving inquiries and issues to enhance client satisfaction and retention.

•Recommended tailored solutions to meet diverse customer requirements after thorough needs assessment in collaboration with the sales team.

•Managed communication effectively, providing timely responses to product, service, and order status inquiries, ensuring clarity and customer understanding.

ECOBANK

CUSTOMER Care Officer Remote

Jan 2020 - Sep 2021

•Managed customer service operations, ensuring efficient and consistent delivery of services to both corporate and individual clients.

•Conducted thorough due diligence for document verification, maintaining stringent confidentiality with sensitive customer information.

•Performed comprehensive internal reviews and control checks to uphold the integrity of the bank's operations while handling large cash transactions.

WORLD ADVISORS

Administrative Personal Assistant

Jun 2015 - Dec 2019

•Managed comprehensive administrative tasks, including the processing and organization of correspondence and documentation, ensuring efficiency and attention to detail.

•Streamlined office operations by maintaining up-to-date filing systems and preparing periodic reports, enhancing document retrieval and data management.

•Facilitated bilingual communication by accurately translating documents and verbal communication between English and French, supporting cross-cultural engagement and collaboration.

EDUCATION

Catholic University Institute, Cameroon

Oct 2014

B.Sc. Marketing, Marketing

St. Francis College

Arts and Management Sciences (Advanced Level), Arts and Management Sciences

Kumba

Jun 2007

SKILLS

MS Office Suite (Word, Excel, PowerPoint, Outlook) • Excellent Oral and Verbal Communication Skills in English and French • Virtual Meeting Platforms (Zoom, MS Teams, Skype) • Data Entry and Project Management Tools (MS Access, MS Project) • Conducting Online Research • Cloud-Based Services (Google Drive, Microsoft OneDrive) • Office Equipment and Basic Troubleshooting Skills • CISCO Certified Network Associate • Data Security Principles

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