MONTOYA WALKER

**** ******** ***. ****** **** Missouri 64110, 816-816-***-**** ad5bmf@r.postjobfree.com

SUMMARYA highly organized and detail - oriented assistant who is dedicated and focused: An independent and self-motivated professional able to prioritize and complete multiple tasks, has excellent communication skills, time management and office etiquette.

SKILLS

● Appointment Scheduling

● Customer Service

● Account Management

● Multi - Phone line

● Meeting Coordinator

● Vendor Management

● Clerical Personnel

● Account Verification

● Problem resolution

EXPERIENCE

10/2015 to Current SelectQuote Insurance Services Overland Park, KS/ 66211 Business Development Representative/ Licensed Sales Advisor/ Client Services Rep

● Answering a high volume of inbound calls as well as making 100+ outbound calls using five9 phone system.

● Utilized computerized system to gather and maintain a database of all customer accounts created using Selectcare.

● Converting outbound leads into inbound sales by transferring clients to appropriate sales agent.

● Cross trained all on boarding associates, by assisting in side by side training, providing the necessary tools and scripts, and helping with any questions once released on to the floor.

● Pioneered current role " Business Development Representative" 08/2013 to 09/2015 Concorde Career Colleges Inc. Mission, KS/ 66202 Receptionist/ Administrative Assistant

● Answered a high volume of incoming calls using a switchboard phone line system transferring calls to 75+ extensions, handled all in - person inquiries from clients and colleagues: treated each person with respect, provided information and referrals.

● Managed front office administrative to support 10+ departments.

● Utilized MS Word and Quick books to process correspondence, reports, invoices and spreadsheets.

● Coordinated conferences, reservations, and luncheons for up to 50 attendees.

● Schedule and coordinate meetings, appointments, and travel arrangements for executives, and staff.

● Assisting Accounts payable department by organizing, consolidating, and matching vendor invoices with correct vendor checks. 07/2013 to 06/2014 Babies R Us Kansas City, MO/ 64055 Sales Team Member

● Greeting all guest, assisting guest as needed on sales floor.

● Operated cash register for completion of all transactions.

● Completing store inventory

● Unloading store merchandise from truck/ stocking sales floor.

● Pulling items, packing/shipping per online orders. 07/2012 to 02/2013 AMG Services Overland Park, KS/66210 Customer Service Representative

● Making outbound calls to further assist clients with the completion of their online loan applications.

● Processed over 120+ calls daily, while managing both incoming lines as well as outgoing lines.

● Dealt with 120+ customers daily, resolving problems and promoting public relations.

06/2009 to 09/2011 Freedom School Initiative Kansas City, MO/64132 Front Office Assistant

● Managed office, reception, and bookkeeping functions to support staff.

● Consolidating/ managing files, providing exceptional clerical support to senior staff.

● Managed marketing and administrative products to support President and staff.

References available upon request