Imagine Pinkney

Results-driven customer service representative with a proven record of consistently surpassing sales targets. Adept at building and nurturing positive customer relationships. Demonstrates excellence in handling inquiries, resolving issues, and providing timely solutions. Possesses exceptional written and verbal communication skills for clear and concise customer interactions, ensuring satisfaction and fostering long-term loyalty. 954 Shady Brook Dr Mobile, AL 36606 267-***-**** ad5blq@r.postjobfree.com WORK EXPERIENCE

Conduent — Remote Customer Experience Associate

Arise Virtual Solutions — Contact Center Agent

lidl — Sales Associate

Ashley Furniture Homestore — Sales Associate

01/2024 to 04/2024, Hamilton, NJ

Assisted customers by providing comprehensive support and guidance regarding health bene ts Collected pertinent information, evaluated caller requirements, conducted thorough research, and effectively resolved inquiries while maintaining detailed call records Delivered clear and concise information pertaining to member eligibility and furnished timely updates on application statuses

Adhered to established protocols and procedures, including pro cient call handling and appropriate escalations Demonstrated unwavering commitment as an advocate for Medicaid members, ensuring their individual needs were met with utmost care and diligence.

Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

06/2023 to 01/2024, Miramar, FL

•Answered incoming calls, chat messages and email communications to handle service and product questions.

•Delivered accurate organizational information.

•Assisted customers with product information, order placement and tracking, billing questions, technical support.

•Maintained records of customer interactions and transactions in a CRM system. 02/22 to 07/22, Clifton heights

Ensure product availability through unpacking and stocking merchandise as needed. Provide clear and direct communication to both customers and team members Execute loss prevention efforts within store

Ensure that freshness, cleanliness and quality control standards are met 12/2020 to 12/2021, Clifton Heights, PA

Best Buy — Customer Service Specialist

X nity/ Comcast — Brand Ambassador/ Product specialist EDUCATION

Coastal Alabama — Information technology

Demonstrated a high level of product knowledge and design skills Assisted customers through direct action

Maintained knowledge of competitive offers.

Handling customer purchase paperwork and tracking orders. Communicated with customers after sales were made. 09/2019 to 01/2020, Elkridge,MD

Created an enjoyable customer experience by providing suggestions for products that matched customer interest and needs

Assisted customers with questions, product selection and cashiering when needed Exceeded (in store) sale goal by 15 to 25% consistently each month Established positive relationships with customers, attended vendor training for new product launches and mentored new hires

06/2018 to 03/2023, Columbia, MD

Educated customers on products and services offered by Comcast. Guided product demonstrations and answered technical questions regarding products such as (Internet, X1, Home Security and Mobile)

I Helped customers understand the value of X nity products and provided a positive interactive and informational experience.

05/2023 to Present