BETHANY BEAGLES

*** ******* **.

Pearl, MS *****

Phone No.: 601-***-****

E-Mail: ad5blb@r.postjobfree.com

SUMMARY & SKILLS

A strategically focused professional who is best recognized for the ability to work in a fast paced environment, a strong work ethic and providing excellent customer and client care. A proven record of 20 years of accomplishments in managing multiple tasks, along with other projects in all aspects of professional customer service. My peers and colleagues have best described my character as loyal, assertive along with an overall positive attitude. A very energetic, organized, and focused professional with charisma and excellent interpersonal networking and business developmental skills, as well as with highly strong communication skills and professional appearance. My skills relating to the experience I have gained over the years of my professional life are listed below.

Technology Proficiency: MS Word, MS Outlook, MS Excel, Adobe Acobrat, MediTech Hospital System, SMS Hospital System, WPM: 65-80, 1500 KPH in 10-Key alphanumeric sequencing, along with exposure to MS Power Point, and with efficiency in VBOSS Technology System.

Flexibility in adapting to new environments, office communications, records management, excellent telephone skills managing a 10 line telephone system, as well as the ability to learn swiftly on any operations system that your business operates daily.

CAREER EXPERIENCE

Customer Service Representative Dates: 11/2022 - 05/2023

Shipley Donuts Location: Hattiesburg, MS

●Greeted each customer as they arrived and took their order.

●Filled orders as they were called out.

●Greeted customers at the Drive-thru Window.

●Took the customers money and gave change.

●Filled the jelly donuts in the morning and throughout the day as needed.

●Performed after shift side work such as sweeping, mopping, washing the dishes, and taking the trash out.

●Unloaded boxes as needed in the back storage room.

●Stocked the boxes, napkins, coffee, etc.

Waitress Dates: 09/2019 - 3/2020

Cracker Barrel Location: Jackson, MS

●Greeted the guests after they were seated and took their drink and food orders.

●Placed the order in the back of the house.

●Cleaned my area of the restaurant and performed after shift clean up.

●Made sure each of the guests were happy with their meal.

Wait Staff Manager/Waitress Dates: 10/2017 - 7/2018

Wisteria Inn Bed & Breakfast Location: Crystal Springs, MS

•Greeted the guest as they arrived

•Answered the phone and took reservations along with take-out orders for the restaurant.

•Checked the guests in and out that was staying in the inn.

•Helped out the kitchen staff to make sure all of the guests were satisfied with our service.

•Oversaw the wait staff and made sure that the restaurant was moving smoothly.

Cashier Dates: 2/2017 - 4/2017

Company: Dollar General Market Location: Crystal Springs, MS

•Customer service along with checking out customers as they left the store.

•Kept the check-out counter clean.

•Always made sure that each customer that came through my line left happy and wanted to come back to the store.

•Counted my draw at the beginning of each shift along with counting it down each evening.

•Stocking and cleaning up the aisles.

Caregiver Dates 10/2012 - 8/2016

Company: The Singletary Family Location: Crystal Springs, MS

•Sat with Mr. Thomas Singletary each day and eventually moved into his home.

•Cooked him breakfast and lunch each day.

•Made sure that he took all of his correct medications.

•Advised his home health nurse of any problems that came up.

Data Mapping Project Contractor Dates: 6/2009 - 8/2012

Company: DellSecureWorks Location: Atlanta, GA

•Used Salesforce.com and Hoovers to map/match DUNS information in the DellSecureWorks system.

•Worked with the relational database including structure, data normalization, data formatting and repeated tasks with consistent accuracy to reach the deadline for all projects.

•Conducted reliable, quick, targeted internet searches to find correct addresses and phone numbers.

•Worked within multiple platforms simultaneously.

•Data entry into the DellSecureWorks system Microsoft Excel to be reviewed into by the sales team.

Veterinary Receptionist Dates: 9/2008 – 9/2009

Company: Veterinary Medical Center Location: Alpharetta, GA

•Responsible to meet and greet the clients and patients in a professional manner to make them feel welcome when they enter the clinic.

•Responsible for scheduling appointments.

•Answering the telephone and setting up new clients and patients.

•Responsible for preparation and maintenance of electronic and written medical records, as well as over the counter sales.

•Responsible for the mailings, computer operation and data entry, financial transactions, filing, and front office and reception area maintenance.

•Responsible to clean exam rooms to get the next patient and client back to see the doctor as quickly as possible.

Claims Analyst Dates: 4/2004 – 1/2008

Company: HealthOne Location: Ridgeland, MS

•Responsible for significantly increasing hospitals profitability by recovering monies owed in third party trauma cases.

•Reviewed and analyzed trauma records to determine liability. Contacted patient and third party insurance carrier to obtain accident claim reports in order to collect payment for medical bills related to the trauma case.

•Conducted continual follow-up with a patient’s attorney and third party insurance carrier to ensure hospital payment before patient and attorney payment in liability settlements.

•Generated formal letters to patients, third parties, attorneys, and insurance carriers requesting information to assist in the collection process.

•Participated in on-site emergency room record taking to obtain accurate third party information. Maintained follow-up training for emergency room admitting staff to ensure accurate record taking procedures.

•Trained new hires on hospital system software and business practice and procedures.

•Assisted in filing, message taking, and used a 10 key numeric keypad for alphanumeric sequencing.

Legal Secretary/Office Manager Dates: 2/2002 – 4/2004

Company: Dyre Law Firm, LLC Location: Jackson, MS

•Office Manager for a staff consisting of three(5) Legal Secretaries and two(2) Receptionists.

•Oversaw the daily calls that came in to make sure that each of our clients issues were sent to the correct Attorney such as Bankruptcy, Traffic Court, Family Law, and Criminal Law.

•Responsible for performing administrative duties for each Attorney such as filing, answered telephone calls on 10 line telephone system, processed letters, faxes and e-mails.

•Assisting the Paralegals with cases that were getting ready to go to Trial or any issue they needed help with on a daily basis.

•Responsible for drafting and typing Last Will and Testaments for some of our clients along with dictation, proof reading and drafting of any other legal letters needed.

Education & Certificates

•Associates Science Degree in Nutrition and Dietetics, Graduated May of 2016

Copiah-Lincoln Community College, Wesson, MS

•Academic Diploma Graduated May of 1998

Crystal Springs High School, Crystal Springs, MS

•Academic Certificate in 1998 from Crystal Springs High School for Highest Academic Average in Business Computer Technology I and II

•Awarded for Excellent Customer Service Skills receiving a Customer Service Certificate in 2003 while employed with Dyre Law Firm, LLC.

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