SUMMARY

Accomplished detailed and solution-oriented IO Psychologist professional with 10+ years of Change/Project Management, Organizational Development/Effectiveness, Quality Assurance experience who possesses excellent verbal and written communication skills used to solve complex technical and business concerns, whose bottom line is positive results.

PROFESSIONAL EXPERIENCE

UNITY CONSULTING & CONTRACTING, Inc., Aug 2015 – Present

Industrial Organizational Psychologist

Client: Henry National Transportation Grandview, MO Oct 2023 –Present

Examined the organization’s processes for hiring, on-boarding, communication and overall operational structure to diagnose and implement the necessary processes and procedures, to improve the overall health company culture with a focus on organizational leadership and organizational design and structure.

Create and present organizational health status report to leadership frequently via weekly meetings that highlighted company effectiveness and deficiencies

Assisted the company in developing and implementing mission and vision statements that create a culture that aligns with its mission, value and beliefs

Implemented organizational effectiveness scorecards for: leadership development, learning and training initiatives, and performance management (implementation of new processes and procedures)

Client: MOORE & ASSOCIATES, LLC Lenexa, KS Dec 2019 –Sept 2021 Examined the organization’s strengths and weaknesses to diagnose and measure how healthy and effective the organization is; improved the organizational culture with a focus on organizational leadership and change management.

Managed, coordinated and implemented organizational effectiveness and change management strategies, that assist the organization in creating a culture that aligns with its mission, value and beliefs

Implemented organizational effectiveness scorecards for: leadership development, learning and training initiatives, and performance management (create KPIs (metrics)

Trained Office Manager on becoming Sharepoint administrator and on utilizing Sharepoint capabilities

Performed detailed SWOT analysis to and organization’s strengths and weaknesses to determine leadership effectiveness and change readiness assessments to the determine readiness for change

Client: Teleperformance N. Lauderdale, FL Jul 2019 – Jan 2020

Advisor to Trainers and Supervisors on how to effectively manage change in a fast-paced, high-energy environment using performance metrics

Assisted leadership in improving communication processes to resolve issues dealing with a constant changing work environment

BAE Systems, Inc.

IT Organizational Change Manager (Remote) Virginia November 2022 – July 2023

OCM Lead for Unified Identity Governance and Administration Project; responsible for creating and maintaining stakeholder lists, communications, and training plans, and developing change management framework process.

Created and responsible for consistently updating Sharepoint and Microsite(s) along with creating and distributing Enterprise-wide communications that support strategic Business initiatives for both the M365 and BAE Systems Access software projects

Drove adoption of the new culture and evangelize, Enterprise- wide, usage of M365 instead of Skype and the rebranding of the new access software to BAE Systems servers, databases and applications being used.

Communicated and assisted in development and implementation of training diverse IT and Business Teams

Worked directly with Governance & Compliance, Engineering and Database teams to create appropriate leadership and learning development programs via training videos and quick reference guides

Eversource Energy

IT Organizational Change Management (Remote) Boston, MA September 2021 – July 2022

•Created and maintained role mapping documentation through role mapping meetings/interviews to determine talent effectiveness in current state to future state

•Responsible for the people side of change for Meter Gas Mobility System Operations Department work stream, and the implementation of two (2) new companies and their transition into the Eversource network of systems

•Developed communication cadences, ad-hoc communications, and newsletters to articulate new changes and processes to the Operations side of Business

•Collaborated with Training team in the planning, design, and development of training curriculum for new employees to ensure Go-Live success via the use of executing organizational effectiveness processes

•Creator of OCM metrics and post Go-Live Hyper-Care support, in Boston (4/2022; for 3-weeks) and remotely, for Business to ensure adoption of change was successful

•Performed Who Does What interview sessions to assist in the transition from old IT systems to new IT systems

•Assisted in planning and presenting in Roadshow in Boston (12/2021; for 3-weeks) to evangelize the upcoming changes that were going to impact the Operations Department

•Documented Change Impact Assessments to identify: scope, purpose, reach and timeline of operational changes

•Conducted stakeholder analyses to understand how to best engage employees and customers impacted by the new technology

•Facilitated change management activities (i.e. townhalls, roadshows) designed to inform and educate existing and new employees about upcoming changes

DIRECTV/AT&T, El Segundo, CA

Sr. Organizational Change Management Project Manager Sep 2013 – Sep 2017

Designed processes for integrating functions; implementation and monitoring of both the technical process management of change along with the people-side of change, involving the culture and employee engagement strategies to successfully achieve the desired change

Executed change management strategies, best practices and methodologies to obtain desired organizational change and merger project between AT&T and DirecTV to join both the order and billing systems within Business Enterprise

Effectively built cross-departmental relationships through role mapping, identifying various stakeholder groups, change champions and drive cultural change to ensure better adoption and minimize resistance to change to achieve technical business objectives

PMO Sharepoint admin; responsible for automating PMO-wide action items that were monitored and used to create project metrics

Responsible for knowing Prosci best practices, explaining change readiness survey results and provide impact analysis reports to senior leadership as necessary and/or requested

Directly provided C-Suite Executives with weekly project status health reports that relayed the progress and/or issues of all IT Project Management programs and projects

Facilitated workshops with key stakeholders and senior leadership to identify change impact, conduct needs assessment, risk mitigation strategies, training and developed performance metrics to combat and monitor resistance

Facilitated current state to desired state organizational transformation via creating communication cadences, and re-developing organizational design & structure of business culture

Reduced communication drags between executives through utilizing Agile methodologies to develop the proper organizational communication processes and cadence that identified and engaged stakeholders throughout project planning, implementation, adoption and sustainment of organizational change initiatives

Facilitated, assessed, and diagnosed organizational leadership development interventions to close leadership skill gaps in effectiveness and efficiency

AMDOCS, INC. QA / T-MOBILE (Client), Atlanta, GA Aug 2003 – Dec 2012

Sr. Subject Matter Expert (Quality Assurance)

Successfully initiated strategic team career development metrics through career and team goal development

Responsible for querying T-Mobile database, via creating and running canned and ad-hoc SQL queries, to identify database discrepancies that would affect invoice accuracy and create customer dissatisfaction

Created SQL learning-training curriculum, and support for business change through creating training documentation and the facilitation of team workshop to enhance employee performance in department

Consulted with partner teams (Interfacing Applications/Engineering/Development) and client (T-Mobile) on projects for release management to resolve all outstanding production and database issues before cycle releases.

Collaborated with senior management to develop strategic change management initiatives and process improvement methodologies for new Automation processes and procedures

Department trainer of trainers and facilitators (in-person and remotely) for all three Amdocs QA departments (Atlanta, Seattle, India), and training procedure documentation

Successfully collaborated with Engineering and Sr. Management to implement QA change management initiatives through the design and implementation of automated GUI that used UNIX shell scripts to ensure organizational effectiveness

Developed the job descriptions for new Quality Assurance Analyst positions and their implementation with HR

Lead on key IT change management initiatives by conducting skill gap analysis of employees and leadership to identify training needs, assessing performance, and ensuring employee adoption to change initiatives

Implemented 360-degree feedback to coordinate and improve communication between management and employees

Facilitator of Amdocs, Inc. Morale Committee, which was responsible for collaborating with senior management to enhance IT communication and alignment to organizational goals and objectives

EDUCATION

THE CHICAGO SCHOOL OF PROFESSIONAL PSYCHOLOGY, Los Angeles, CA

Master of Art: Industrial and Organizational Psychology

MERCER UNIVERSITY, Atlanta, GA

Bachelor of Art: Organizational Leadership

CARL SANDBURG COLLEGE, Galesburg, IL

Associate of Science: Marketing

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