JUANITA JOHNSON

Park Forest, IL ***** 773-***-**** ad5bkl@r.postjobfree.com

Seasoned and go-getter professional with extensive experience in driving clinical management operations to ensure business growth, profitability, and success.

Resourceful manager with sound proficiencies in developing and implementing strategic plans, defining service offerings, setting performance goals, pursuing new clients and projects, and participating in sales activities to drive business development efforts.

Strategic mindset with demonstrated success in recruiting and managing cross-functional teams, providing mentorship, conducting performance evaluations, and making data-driven decisions to optimize financial outcomes and manage risks.

Well-versed in fostering a culture of continuous learning and innovation through utilizing exceptional interpersonal communication, leadership, and organizational skills. AREAS OF EXPERTISE

Financial Planning and Budgeting Staff Recruitment and Development Clinical Management Client Relationship Strategic Planning Growth and Expansion Strategies Revenue Cycle Optimization Operational Excellence Regulatory Compliance Quality Control and Assurance Problem Resolution SELECTED CAREER HIGHLIGHTS

• Boosted patient service satisfaction by consistently delivering top-notch quality service aligned with industry best practices and organizational policies.

• Directed registration workflows as Beverly's site Super User for Epic EMR by meticulously maintaining provider templates to optimize productivity and enhance patient access to care.

• Oversaw end-of-day cash drawer balancing, daily cash reconciliation, and bank deposit preparation while emphasizing importance of Behaviors of Excellence to foster culture of excellence among team members.

• Rectified registration errors and maximized revenue by leading patient care teams for HRSA Quality initiatives and ensuring meticulous oversight of Patient Access teams.

• Orchestrated successful initiatives to meet providers' allocations of Clinical Integration (CI) and Medicare Risk Adjustments (MRAs) for the Advocate Aurora, Beverly site by leveraging strong leadership and organizational skills.

• Received recognition as a Runner-Up for Employee of the Year in 2022 for reflecting dedication and exemplary performance in healthcare administration. PROFESSIONAL OVERVIEW

CHICAGO FAMILY HEALTH CENTERS FQHC, CHICAGO, IL 2019 TO 2024 CLINIC MANAGER, 2023 TO 2024

Ensured seamless functioning and optimal patient care delivery by managing daily clinic operations. Fostered collaboration and support among staff by supervising diverse team of healthcare professionals. Maintained staff competency and adherence to protocols by conducting patient access training sessions and meetings. Oversaw a diverse team including Physicians, Nurse Practitioners, Medical Assistants, Patient Service Representatives, Patient Resource Consultant, and Community Service Aides to maintain smooth operations.

• Enabled four promotions within the organization by actively building and mentoring team members.

• Optimized resource allocation and procurement processes by devising and monitoring clinic's budget.

• Built skilled and cohesive workforce by recruiting, hiring, and training new candidates and employees.

• Sustained impressive average of 75-90% for provider productivity by increasing provider productivity and ensuring strict adherence to targets.

JUANITA JOHNSON

• Spearheaded meticulous vaccine and medication management by utilizing IDPH/ICARE guidelines to guarantee precision and compliance in inventory control and reconciliation.

• Championed a culture of excellence through proactive leadership in quality improvement and assurance initiatives, consistently achieving outstanding scores of 98% or higher in quarterly inspections.

• Promoted services and community engagement by engaging in community events and outreach efforts.

• Assured compliance with accreditation standards by preparing for Joint Commission surveys. PATIENT RESOURCE CONSULTANT, 2019 TO 2021

Enabled streamlined and efficient access for eligible individuals by administering access management protocols and overseeing the granting of authorized user rights.

• Delivered crucial guidance and support in navigating the complex healthcare system by conducting comprehensive interviews and counseling sessions with underinsured and uninsured patients to meticulously assess their financial status and determine eligibility for various insurance products, such as Health Marketplace, Medicaid, and Sliding Scales.

• Optimized revenue streams and financial sustainability by meticulously auditing Sliding Scales to guarantee timely payment or reimbursements for medical claims and services rendered.

• Lowered Self-pay balances from 17% to 9% by devising and implementing strategic initiatives.

• Boosted awareness of available services, and fostered strong relationships with patients and stakeholders to ensure comprehensive healthcare delivery.

• Enhanced efficiency, accuracy, and patient satisfaction by deploying robust communication framework, ICHECK, designed to optimize and streamline the patient registration process within Patient Access. ADVOCATE MEDICAL GROUP, CHICAGO, IL 2005 TO 2019

PATIENT SERVICE REPRESENTATIVE

Assured adherence to company policies and legal regulations governing the management of personal information, registration edits, patient insurance/files, databases, records, and other sensitive documents by providing leadership and oversight to a team of 20+ Patient Service Representatives (PSRs).

• Amplified revenue generation and minimized unpaid revenue by carrying out thorough evaluations of registration, referral, and scheduling orders' work queues.

• Realized remarkable success rate in recovering 10 to 15% of past due accounts, surpassing expected recovery rate of 20% by collaborating with patients to address discrepancies with past due invoices. EDUCATIONAL BACKGROUND

Master of Health Administration, 2023

Bachelor of Science in Health Administration, 2019, Certificate in Long-Term Care University of Phoenix, Phoenix, AZ

SafetyNet Leadership Institute 1.0 Certificate

Leadership Training 12 CPE Credits Pryor Learning Certificate

(VFC) Vaccines for Children Coordinator Certification / IDPH TECHNICAL PROFICIENCIES

Athena Epic Centricity / Flowcast EMR Allscripts Clinicare Meditech Microsoft Office Suite (Word, Excel, and PowerPoint) Azara Health

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